Questions and answers

Rebooking airline tickets for another person is prohibited by the airline's rules. You can arrange a ticket refund if this is provided for by the fare conditions, and buy a new airline ticket.

For airline tickets for regular flights: at any time before the start of the flight, you can adjust the passenger's details (full name, passport, date of birth) at the place of purchase of the ticket with its reissue with the collection of fees.

Please note that we are talking specifically about adjustments, and not about replacing one passenger with another. If the ticket was issued on the official website of the airline, it is necessary to send a request with supporting documents to avia–centr@aero.alrosa.ru or contact the airline's contact center 8 800 500 50 95. Detailed information is published in a special section of the website Changing data in an air ticket.

For passengers located in cities where the airline has its own sales points, all changes are made at the airline's own ticket offices.

No. You need to return the ticket to the place of purchase. Then issue a new ticket in the current name. If the ticket was issued on the official website of the airline, it is necessary to send a request with supporting documents to avia–centr@aero.alrosa.ru or contact the airline's contact center 8 800 500 50 95.

For passengers located in cities where the airline has its own sales points, all changes are made at the airline's own ticket offices.

You can make an exchange or refund yourself through Personal account on the airline's website.

You need to contact the place where you purchased your air ticket.

To arrange a forced return of an air ticket or change the departure date, you must contact the place where the air ticket was purchased. If the ticket was purchased on the airline's website, you can make an exchange or refund yourself through Personal Account.

*For passengers in cities where the airline has its own sales points, all changes are made at the airline's own ticket offices.

A passenger has the right to return a ticket without deducting any commissions in the event of a sudden illness of the passenger or illness or death of a member of his family traveling with him on the aircraft, which is confirmed by one of the presented medical documents.

To arrange an involuntary return of an air ticket, it is necessary to send a request with detailed information to the place of purchase of the air ticket. If the ticket was purchased on the airline's website, you must send a request with detailed information to avia–centr@aero.alrosa.ru

For passengers in cities where the airline has its own sales points, all changes are made at the airline's own ticket offices.