Rules of air transportation

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1.1.1. These rules have been drawn up in accordance with Article 102 of the Air Code of the Russian Federation.

1.1.2. These rules apply to domestic and international air transportation of passengers, baggage, cargo and mail carried out by JSC ALROSA Airlines.

1.1.3. These Rules constitute the conditions of transportation referred to in the ticket. They may only be applied to such transportations for which the JSC ALROSA Airlines code - YAM is entered in the “Carrier” column of the ticket. The exception is flights under the “Code Share” agreement, where the Carrier is another airline.

1.1.4. The Rules shall apply to the international air carriage of passengers, baggage, mail and cargo, if they do not contradict the conventions in the field of international air carriage, documents of the International Civil Aviation Organization (ICAO), as well as current international treaties and agreements of the Russian Federation on air traffic.

1.1.5. The Rules establish the general conditions for the carriage of passengers, baggage, mail and cargo, which must be observed upon conclusion and during the performance of the terms of the air carriage agreement for passengers, baggage, mail and cargo.

1.1.6. When concluding a contract for the air carriage of passengers and cargo, the rules, tariffs and charges that are in effect on the date of execution of the transportation document and the date of commencement of transportation shall apply.

1.1.7. If any provision contained in these Rules or referred to contradicts the Carrier's tariffs or laws, then these tariffs and laws shall take precedence.

1.1.8. Questions concerning the application of these rules and other regulatory documents issued in development of these rules, arising with passengers and their baggage, consignors/consignees during the registration of the sale of transportation, the performance of procedures for registering shipping documents, boarding and disembarkation (loading and unloading), shall be resolved by officials of the Carrier or its authorized agents.

1.1.9. The conclusion of a contract of carriage between the Carrier and the passenger, consignor, implies that the passenger, consignor agrees to the conditions specified in these rules and undertakes to fulfill them during the process of the contractual obligations.

1.2.1. The rights, obligations and responsibilities of the parties arising from the contract of carriage by air of passengers, baggage and cargo are regulated by:
• Conventions relating to international carriage by air:
• Warsaw Convention for the Unification of Certain Rules Relating to International Carriage by Air of 12 October 1929;
• The Hague Protocol amending the Warsaw Convention of 28 September 1955;
• The Montreal Convention of 28 May 1999 (for carriage by air to/from North America);
• Provisions of current international treaties and agreements of the Russian Federation;
• The Air Code of the Russian Federation of 19.03.1997 No. 60-FZ;
• Order of the Ministry of Transport of Russia of 28 June 2007 No. 82 "General rules for air transportation of passengers, baggage, cargo and requirements for servicing passengers, consignors, consignees";
• Federal laws of the Russian Federation "On personal data", "On weapons", "On the protection of consumer rights", "On the procedure for leaving the Russian Federation and entering the Russian Federation";
• Resolutions of the Government of the Russian Federation;
• Orders of the Ministry of Transport of the Russian Federation;
• Ground handling guidelines of JSC "ALROSA Airlines" (DRU-20.00-001);
• Regulatory documents of JSC "ALROSA Airlines".

1.2.2. International carriage of passengers, baggage, mail and cargo is subject to the relevant mandatory regulations, rules and orders of the competent authorities of the country to, from or through whose territory the carriage is carried out.

1.2.3. In international air carriage, the liability of the Carrier is governed by the conventions relating to international air carriage, ICAO documents, with the exception of those carriages which, by definition of these documents, are not such.

1.2.4. All issues concerning the application of these Rules and arising in the relationship between the Passenger or the Consignor and the officials on duty shall be resolved by the authorized representatives of the Carrier.

1.2.5. Issues concerning the application of these Rules in relation to charter transportation shall be stipulated in the charter transportation agreement.

1.3.1. These rules, as well as other rules, guidelines, instructions and documents issued in their development, regulating air transportation, may be changed by the Carrier without prior notice to passengers, consignors, consignees, provided that no such change is applied after the commencement of transportation. In this case, changes to these rules shall enter into force from the moment of official approval. These rules may be amended in connection with the requirements of the current legislation of the Russian Federation, international treaties, and air traffic agreements.

1.3.2. The Carrier's representatives, as well as agents providing services on its behalf and servicing the air transportation of passengers, baggage, and cargo do not have the right to change or cancel the provisions of the air transportation rules established by the Carrier.

1.3.3. These Rules must be available at the transportation sales agencies, at the authorized transportation sales agent, and at the Carrier's representative offices in electronic form.

2.1.1. The air carriage of passengers, baggage and cargo is carried out by the Carrier on the basis of the Air Carriage Agreement in compliance with these rules.

2.1.2. The air carriage agreement is a public agreement, by the method of its conclusion it refers to the agreement of adhesion and requires the passenger (consignor) to join the air carriage agreement on the terms proposed by JSC ALROSA Airlines.

2.1.3. Under the air carriage agreement of a passenger, the Carrier is obliged to transport the passenger of the aircraft to the destination point, providing him with a seat on the aircraft performing the flight along the route indicated in the Ticket, and in the case of air carriage of baggage, also to deliver the baggage to the destination point and issue it to the passenger or a person authorized to receive the baggage. The delivery time of the passenger and baggage is determined by the schedule established by the Carrier and these rules. The aircraft passenger is obliged to pay for the air carriage, and if he has baggage in excess of the established free baggage allowance or baggage subject to mandatory payment, he must also pay for the carriage of this baggage.

2.1.4. The air carriage agreement is valid until JSC ALROSA Airlines fulfills its obligations to carry the passenger and/or baggage by air along the route specified in the electronic ticket and itinerary receipt, provided that the passenger has properly fulfilled his obligations.

2.1.5. Under the air carriage agreement, the Carrier is obliged to deliver the cargo entrusted to it by the consignor to the destination and hand it over to the person authorized to receive the cargo (the consignee), and the consignor is obliged to pay for the air carriage of the cargo.

2.1.6. Each air carriage agreement and its terms shall be certified by a shipping document issued by the Carrier or its authorized agent.

2.1.7. The carriage of passengers, baggage and cargo performed from the airport of departure to the airport of destination by several Carriers under one transportation document (including additional transportation or payment documents issued together with it) is considered as a single transportation, regardless of whether there were transfers, cargo transhipments or interruptions in the transportation.

2.1.8. A passenger under an air transportation agreement must familiarize themselves with the Carrier's air transportation rules, the rules of conduct during preparation for the flight and on board the aircraft on the Airline's website or at the points of sale of the Carrier's transportation or an authorized agent.

2.1.9. The air carriage agreement is considered concluded from the moment of proper and timely payment for the carriage. The fact of payment for transportation confirms the passenger's consent to these Rules (including the Rules of Conduct for Passengers when preparing for a flight (Section 3.5 of the Rules) and on board an aircraft (application 7).

2.1.10. JSC ALROSA Airlines undertakes to take all measures within its power to transport the passenger, baggage, cargo within a reasonable time. The time specified in the schedule and other documents, is not guaranteed and is not an integral part of the air carriage agreement.

Each air carriage agreement and its terms shall be certified by transportation documents issued by the Carrier or its agents.

2.2.1. The shipping documents are:

• when transporting a passenger and baggage - an electronic passenger ticket, a baggage receipt, when transporting excess baggage - a receipt for payment of excess baggage, receipts for payment of additional services;

• when transporting cargo - an air waybill.

2.2.2. The shipping documents specified above are strict reporting shipping documents and are used as accounting, financial and control documents for cash and non-cash settlements with passengers, consignors and mutual settlements between participants in the shipping process.

2.3.1. Air transportation of passengers, baggage, mail and cargo between settlements (airports) along the transportation route may be carried out on a regular and irregular (charter) basis.

2.3.2. Regular transportation is carried out in accordance with the published schedule.

2.3.3. The information contained in the itinerary/receipt, passenger ticket and baggage receipt, in the air waybill must correspond to the information published in the schedule at the time of issuing the specified transportation documents.

2.3.4. The schedule may be changed by the Carrier without prior notice to passengers and consignors.

2.3.5. The Carrier may cancel, reschedule or delay the flight, indicated in the passenger ticket and baggage receipt, air waybill, route/receipt, replace the aircraft and change the route of carriage (landing point), if required by flight safety conditions or conditions beyond the control of the Carrier.

2.3.6. The carrier undertakes to take all measures within its power to ensure the timely execution of the carriage in accordance with the concluded carriage contract.

2.3.7. In case of impossibility to deliver a passenger or cargo by the flight specified in the passenger ticket, route/receipt, air waybill, the Carrier, by agreement with the passenger or consignor (consignee), may:

• organize additional ground handling for passengers;

• carry this passenger or cargo by another flight to the point of destination specified in the shipping document;

• transfer it for transportation to another Carrier;

• refund the amounts in accordance with the Carrier's established tariff application rules.

2.3.8. The Carrier shall not be liable for any error, distortion or omission in schedules published by other legal entities without the consent of the Carrier.

2.3.9. Charter transportation shall be performed in accordance with the aircraft charter agreement concluded between the Carrier and the charterer. Under this agreement, the Carrier undertakes to provide the charterer, for a fee, with all or part of the carrying capacity of one or more aircraft for one or more flights for the carriage of passengers, baggage, mail and cargo.

2.3.10. Charter transportation by the Carrier shall be performed on the basis of a pre-agreed flight plan in compliance with the terms of transportation, which are stipulated by the charter transportation agreement.

2.3.11. The carrier, through the aircraft charterer, informs the passenger, the consignor of the terms of the charter transportation and the need to comply with the current transportation rules.

2.3.12. Transportation of passengers and their baggage may be carried out in partnership with other airlines with which the Carrier has concluded the relevant Codeshare Agreement and Interline Agreements. This means that even when JSC ALROSA Airlines (YAM) is indicated as the carrier in the ticket, transportation may be performed by another airline.

2.3.13. In case of "Code-sharing" when booking seats, the Carrier shall inform passengers which airline is performing the transportation.

2.4.1. Transportation of passengers, baggage, mail and cargo is performed between the airports of the settlements specified in the shipping documents. A change in the settlement (s) of the transportation route specified in the shipping documents may be made by agreement between the Carrier and the passenger, consignor.

2.4.2. If the Carrier cannot perform transportation between the settlements specified in the shipping document, it must offer the passenger, consignor another transportation route, and if the passenger, consignor refuses transportation along this route, refund the cost of transportation in accordance with these rules.

A change by the passenger or consignor of the date and/or time of carriage to a later or earlier date than indicated in the transport document, is considered as a refusal to carry on the initiative of the passenger or consignor, i.e. a voluntary refusal to carry.

2.5.1. The carrier provides passengers and consignors at airports and other points of registration of transportation, points of sale of transportation, on board the aircraft with services related to the implementation and provision of transportation by air transport. The services provided must be aimed at high-quality servicing of passengers and consignors/consignees.

2.5.2. The services of the Carrier or its authorized agent are provided free of charge or for a fee.

2.5.3. The Carrier at the airport provides the following services at no additional charge:

• information services for passengers;

• registration of passengers and registration of baggage and cargo along the route and for the flight specified in the transportation document, as well as conducting special aviation security control;

• delivery of departing (arriving) passengers to the aircraft (from the aircraft), their boarding the aircraft and disembarkation upon arrival at the destination airport (transit / transfer airport);

• delivery of baggage and cargo to and from the aircraft, its loading onto and unloading from the aircraft;

• carrying out customs, border, and, if necessary, sanitary-quarantine, immigration, veterinary and phytosanitary control.

2.5.4. The carrier is obliged to ensure that at the airport, at the points of registration of transportation, at the points of sale of transportation, without additional payment, the provision of accurate and timely information to passengers and consignors / consignees:

• about the time of departure and arrival (take-off and arrival) of aircraft, performing transportation according to the schedule;

• about the place and time of the beginning and end of check-in of passengers and baggage for the flight specified in the transportation document;

• about the flight schedule, the cost of air transportation on the routes performed, including preferential terms for the transportation of children and other categories of passengers;

• on the rules for the carriage of passengers, baggage and cargo, including the norms of free baggage allowance, items and things prohibited for carriage by air transport and other special conditions of carriage in the volume established by these rules;

• on the addresses of points of sale and the rules for the sale and reservation of transportation.

2.5.5. The carrier is obliged to provide at the airport, without additional payment, accurate and timely information to passengers and consignors/consignees about delayed aircraft, performing transportation according to the schedule (flight plan) and the reasons for their delays.

2.5.6. At the airport and other points of registration of passengers, baggage, mail and cargo clearance, at the points of sale of transportation, the following must be posted:

• the schedule of aircraft movements from this airport;

• these rules and regulations concerning the rules for the transportation of passengers, baggage, mail and cargo;

• information on the need to undergo inspection, items and substances prohibited for transportation by air;

• information on the conditions of carriage of various categories of passengers, on the minimum required set of documents that a passenger must present when transporting him by air, on the norms of free baggage allowance by air.

2.5.7. The carrier may provide passengers, consignors / consignees with other information in accordance with these Rules.

Provision of information on the execution of transportation documents in the name of a specific passenger (cargo), their check-in at the airport of departure, departure and arrival is carried out only on the basis of written requests from law enforcement agencies, aviation authorities of the Russian Federation, submitted to the Carrier's aviation security department and in accordance with the current legislation of the Russian Federation.

2.6.1. Reservation of capacity (passenger seat, baggage, cargo) on the Carrier's aircraft is a necessary condition for the passenger and the consignor to transport the passenger, baggage, and cargo by air transport.

2.6.2. Booking of the capacity is made by the Carrier or its authorized agent.

2.6.3. Booking of carriage capacity (passenger seat, baggage, cargo) may be carried out by a passenger or consignor directly contacting the Carrier or its authorized agent, or by telephone, e-mail, or other means of communication, or independently using the Internet. The result of booking a passenger seat is the creation of an electronic record in the booking system, containing information on the transportation, personal data of the passenger, additional services and special services, with a unique number assigned to it.

2.6.4. The booking of the capacity is valid only if it is entered into the Carrier's booking system, made in accordance with the rules established by the Carrier and does not contradict the terms of the contract of carriage.

2.6.5. In the event of a double booking for one passenger on a flight, the Carrier has the right to cancel one of the bookings based on commercial expediency.

2.6.6. The booking of carriage for the flight, date and class of service specified by passengers or consignors is confirmed by the automated booking system used by the Carrier issuing a status confirming the booking.

2.6.7. A transportation document is issued only for a confirmed booking. Issuance of a transportation document without a status confirming a booking is permitted only upon agreement with the Carrier.

2.6.8. The Carrier shall not be liable to the passenger or the consignor if transportation under a transportation document issued for a booking without a confirmed status did not take place.

2.6.9. The possibility of changing or canceling the reservation of the capacity on the aircraft may be limited or excluded in accordance with the established Rules for the application of tariffs of the Carrier.

2.6.10. The number of a specific seat in the aircraft cabin when booking carriage may be provided only for certain categories of passengers, at the discretion of the Carrier.

2.6.11. The number of a specific seat provided to the passenger is indicated by the Carrier or its authorized agent when registering the passenger and his baggage. Booking of transportation for the flight, date and class of service specified by passengers or consignors is confirmed by the automated booking system used by the Carrier issuing a certain status confirming the booking or the status of being placed on the "waiting list".

2.6.12. The Carrier shall not be liable to the passenger or consignor if transportation under a shipping document with the "waiting list" status does not take place.

2.6.13. When booking the carriage of transfer cargo, the Carrier or its authorized agent must obtain confirmation of the booking of the carrying capacity on all sections of the cargo carriage, including those performed by other Carriers.

2.6.14. Booking of the carrying capacity for the passenger and the consignor, execution of the transportation document for the carriage of the passenger, baggage and cargo shall be performed within the timeframes established by the rules for applying the Carrier's tariffs.

2.6.15. Reservation of capacity for a passenger and a consignor is considered preliminary until the Carrier or its authorized agent has issued a carriage document to the passenger / consignor.

2.6.16. A passenger's or consignor's application for a reservation is cancelled without notice if the Carrier or its authorized agent has not issued a ticket and baggage receipt or air waybill upon expiration of the reservation.

2.6.17. The Carrier has the right to cancel the reservation of capacity without informing the passenger or consignor if the passenger or consignor fails to pay for the reservation within the specified time period or fails to comply with other conditions established by the Carrier's Tariff Application Rules.

2.6.18. In special cases, in accordance with the Carrier's air transportation rules, the Carrier has the right to require the passenger or consignor to confirm the previously made reservation of capacity for him/her on the declared route, date and time of departure, as well as the class of service on board the aircraft.

2.6.19. Booking of a carriage capacity for transporting a child from 2 to 12 years old is carried out in the same class and cabin of service as for the adult passenger, accompanied by the child.

2.7.1. The passenger is obliged to familiarize himself with these Rules of the Airline.

2.7.2. When reserving capacity on an aircraft, the passenger or consignor must notify the Carrier or its authorized agent of the following information:

• route of carriage, date, time of departure;

• the required number of seats to be reserved;

• class of service on board;

• passport details;

• information on special conditions for the carriage of passengers and baggage;

• name of the cargo, its weight, volume, special conditions for the carriage of this cargo.

2.7.3. Special conditions for booking air transportation, requiring agreement with the Carrier, are transportation:

• children under 2 years of age;

• provision of a bassinet on board an aircraft for children aged 0-2 years;

• children not accompanied by parents or adult guardians;

• excess baggage;

• oversized baggage;

• baggage that must be carried only in the aircraft cabin;

• an animal or bird;

• a passenger going through the medical center;

• a seriously ill passenger;

• a passenger on a stretcher;

• a passenger with impaired vision (hearing), with or without an escort;

• a passenger with impaired vision with a guide dog;

• a disabled passenger in a wheelchair, unable to move independently;

• a passenger who requires special food;

• a passenger who requires assistance from the Carrier;

• a passenger who has a weapon and/or ammunition;

• a passenger requiring additional space in an aircraft;

• one piece of cargo over 50 kg;

• human or animal remains, including urns containing ashes;

• dangerous goods.

2.7.4. The carrier has no right to transfer information received from the passenger / consignor to third parties, except for cases provided for by the current legislation of the Russian Federation or the states to / from whose territory the transportation is carried out.

2.8.1. If a passenger does not use a reserved passenger seat on any section of the transportation route, the passenger must inform the Carrier of the intention to continue transportation on subsequent sections of the transportation route.

2.8.2. If the passenger has not informed the Carrier of his/her intention to continue the carriage, the Carrier has the right to cancel the reservation on each subsequent section of the carriage route without notifying the passenger. In this case, the Carrier's obligation to carry the passenger may be terminated.

2.9.1. The air transportation tariff is applied only to calculate the payment for the transportation of a passenger, his baggage and cargo from the point of departure to the point of destination and is established by the Carrier.

2.9.2. The applicable fare shall be valid on the date of issuance of the transportation document and the date of commencement of transportation. A passenger ticket and baggage receipt, air waybill, paid by the passenger / consignor and issued prior to the change in fare or exchange rate announced by the Carrier, are valid without additional payment up to the fare valid on the date of commencement of transportation, unless changes are made to the air transportation agreement. No changes in the Carrier's fares or fare application rules shall affect the terms of the air transportation agreement if transportation has already been commenced.

2.9.3. If a passenger wishes to change the departure date before/after the start of the carriage, the surcharge is calculated based on the fare rules specified in the passenger's air ticket.

2.9.4. If a passenger changes the route after the start of the carriage, a new ticket is issued at the fare corresponding to the new carriage. The fare for the new carriage is recalculated from the starting point of the carriage, valid on the day of the start of the carriage. The surcharge is calculated as the difference between the original fare and the fare for the new carriage, including all necessary fees. If the fare for the new carriage is lower than the original fare, the difference between them is refunded to the passenger.

2.9.5. In case of ticket return, the refund amount may be received either at the place of the originally purchased transportation or at the place of reissuance of the ticket, at the Carrier's own sales offices, taking into account the form of payment and currency conversion rules.

2.9.6. The procedure for calculating taxes and fees to be withheld from passengers is established by the relevant government agencies, other organizations and/or the Carrier and is communicated to passengers at the points of sale when issuing the transportation. Any tax or fee shall be paid by the passenger in addition to the fare, unless otherwise provided by the Carrier's fare application rules.

2.9.7. Discounts on air transportation rates are established by the rules for applying the Carrier's rates, developed on the basis of the current legislation of the Russian Federation and regulatory documents of the federal executive body in the field of civil aviation.

2.9.8. Rates, taxes and fees shall be paid by the passenger/shipper in the currency of the country in which the transportation document is issued or in another currency established by the Carrier, unless this contradicts the rules of currency regulation of the country of sale.

2.9.9. If payment for transportation is made in a currency other than the currency of publication of the tariff, the calculation of the equivalent in the payment currency is made on the basis of the exchange rate, published in the booking systems, valid at the time of registration of the transportation.

3.1.1. A passenger electronic ticket is a transportation document, certifying the conclusion of an air transportation agreement between the Carrier and the passenger, and the coverage of air transportation expenses by the Carrier.

3.1.2. A passenger electronic ticket issued by the Carrier or its authorized agent consists of an information part/notification in Russian and English, and a part directly defining the transportation:

• The information part/notification contains the terms of the contract for the transportation of the passenger and his baggage on domestic and international air routes, the basic rights, obligations and responsibilities of the Carrier and the passenger, items and substances prohibited for transportation, as well as other information necessary for the passenger. As well as a notification on the protection of personal data and the confidentiality of information.

• The part directly defining the transportation is completed according to the approved form and consists of information reflecting the conditions of transportation of the passenger and his/her baggage between the specified flight points:

— the passenger's last name and first name, first letter of the patronymic, gender (Ms./Ms.);

— the number of the passenger's identity document;

— the full transportation route;

— flight numbers and dates;

— free baggage allowance for each leg of the journey;

— directions for additional documents;

— form of payment for the air ticket;

— the cost of the air ticket, including all taxes and fees.

3.1.3. The itinerary receipt, which is an extract from the electronic ticket, is issued or sent to the passenger to the e-mail address specified in the booking, only after payment of the cost of transportation at the rate established by the Carrier.

3.1.4. The passenger is admitted to transportation only if there is a confirmed and paid booking in the automated system.

3.1.5. Changes to a passenger ticket at the passenger's request are permitted with the consent of the Carrier and are carried out only by the Carrier or its authorized agent, in accordance with the Carrier's tariff application rules and the rules for issuing transportation documents.

3.1.6. The Carrier recommends that passengers have an itinerary receipt in paper or electronic form to avoid difficulties during pre-flight formalities and control by the aviation security service at the airport.

Section no longer valid.

3.3.1. The ticket is not subject to transfer or use by another person, unless otherwise provided by the legislation of the Russian Federation.

3.3.2. When using a passenger ticket or receiving a refund of the cost of transportation by another person not specified in the transportation document, JSC "ALROSA Airlines" shall not be liable to the passenger entitled to this transportation under this transportation document.

3.4.1. A passenger ticket issued to a passenger at a normal fare is valid for carriage for one year from the date of departure for the first flight segment, and if none of the segments is used, then for one year from the date of issue of the ticket.

3.4.2. The validity period of a passenger ticket issued at a special fare is determined by the rules for applying such fare.

3.4.3. A passenger ticket issued at a special fare is valid for transportation and exchange only during the period established by the rules for applying such fare.

3.4.4. If the validity period of a passenger ticket issued at a special fare has expired for the carriage, such a ticket may be accepted in exchange for a surcharge up to a higher fare, unless otherwise provided by the fare application rules. In this case, the validity period of a newly issued passenger ticket is calculated from the departure date of the first flight segment of the originally issued ticket (but not more than one year), if the carriage has begun, or from the date of issue of the original ticket, if none of the segments have been used (but not more than one year).

3.4.5. The surcharge is calculated from the point of commencement of carriage and in accordance with the rules of the applied special fare, unless otherwise provided by the rules of such fare.

3.4.6. Each flight segment of the ticket is valid for the carriage of a passenger between the points specified therein in the corresponding class of service. If a passenger ticket is issued with an open return date, then the reservation of a passenger seat on board the aircraft for the stated departure date shall be made subject to the availability of seats in this booking class within the validity period of the passenger ticket.

3.4.7. The validity period of a passenger ticket may be extended without charging the passenger fee if the Carrier.

• has cancelled the flight specified in the passenger's transportation document;

• failed to land the aircraft at the airport of stopover or destination corresponding to the flight specified in the passenger's transportation document, as provided for by the schedule;

• failed to transport the passenger at the time specified in the transportation document in accordance with the schedule (flight plan);

• incorrectly issued a ticket for the passenger;

• resold tickets for the flight.

3.4.9. If the passenger was unable to complete the flight that had begun within the validity period of the ticket due to his illness or the illness of a family member traveling with him, the validity period of such ticket shall be extended in accordance with the official documents provided by the passenger.

ATTENTION: THE PASSENGER MUST ARRIVE AT THE AIRPORT IN ADVANCE TO CHECK IN, CHECK IN THE BAGGAGE, AND MAKE PAYMENT EXCESS AND / OR OTHER BAGGAGE SUBJECT TO PAYMENT, INSPECTION, AS WELL AS REQUIREMENTS RELATED TO BORDER, CUSTOMS, SANITARY-QUARANTINE AND OTHER TYPES OF CONTROL PROVIDED FOR BY THE LEGISLATION OF THE RUSSIAN FEDERATION OR OTHER COUNTRIES OF ARRIVAL / DEPARTURE OF THE AIRCRAFT.

3.5.1. Check-in of passengers and baggage for flights at the airport begins 2 (two) hours and ends 40 minutes before the scheduled departure time of the aircraft.

3.5.2. A passenger holding a passenger ticket must go through the procedure of check-in and baggage check-in, presenting an identity document, under which the air carriage agreement was concluded, as well as other documents, as provided for by the legislation of the Russian Federation, and in case of international transportation, if necessary, entry/exit visas and other documents in accordance with the legislation of the country, to the territory, from the territory or through the territory of which the transportation will be carried out.

3.5.3. The following documents shall be the documents certifying the identity of the passenger:

• passport of a citizen of the Russian Federation;

• international passport of the Russian Federation, diplomatic passport, service passport;

• national passport of a foreign citizen;

• residence permit of the Russian Federation for stateless persons;

• birth certificate for citizens of the Russian Federation under 14 years of age;

• seaman's passport (seaman's identity card) for travel on business;

• temporary identity card of a citizen of the Russian Federation;

• certificate of entry (return) to the country of which the passenger is a citizen;

• identity card of a serviceman - officer corps of the armed forces of the Russian Federation;

• military ID of servicemen of the Russian Federation serving by conscription or under a contract, with a note on completion of service;

• travel document for stateless persons and refugees (temporary residence permit, residence permit, document issued by a foreign country in accordance with an international treaty of the Russian Federation as an identity document of a stateless person, refugee certificate or certificate of consideration of an application for recognition as a refugee in the territory of the Russian Federation on the merits, certificate of granting temporary asylum in the territory of the Russian Federation);

• travel document (international pass) of the UN;

• identity card of a deputy of the State Duma and the Federation Council of the Federal Assembly of the Russian Federation (for domestic transportation);

• certificate of release from places of imprisonment for persons released from places of imprisonment;

• identity card issued to a convicted person who has received permission for long-term or short-term travel outside the places of imprisonment.

3.5.4. When checking in, the passenger is issued a boarding pass, which indicates the passenger's initials and surname, route, flight number, departure date, departure time, class of service, baggage, boarding deadline, gate number, and seat number on board the aircraft. The passenger must present the boarding pass when boarding the aircraft. If the boarding gate number changes, this information on the actual gate number is communicated to passengers via audio and visual means at the departure airport. The boarding pass may contain other (additional) information.

3.5.5. Online check-in involves self-check-in of the passenger on the airline's website www.aero.alrosa.ru or in the ALROSA Air Co. mobile application. Having a paper (electronic) boarding pass is mandatory for proceeding to the boarding gate. If the boarding pass was not printed out by the passenger in advance on A4 paper, then this can be done at the check-in counter at the airport, no later than 50 minutes before the flight's departure.

If the departure airport is equipped with special devices for receiving an electronic boarding pass (QR code), then the passenger can present the boarding pass on the screen of a smartphone (or other electronic device).

Note: for transfer passengers, when checking in online, it is necessary to check in for each flight segment (for both flights) to the final point. Through check-in is not provided for transfer flights.

3.5.6. Online check-in opens 36 hours and closes 2 hours before the flight departure.

3.5.7. When checking in a passenger and/or registering baggage, the passenger is obliged to present for weighing all baggage intended for carriage as checked and unchecked (carry-on baggage), after which the passenger is given a part (tear-off coupon) of the numbered baggage tag, and the other part is attached to each piece of checked baggage accepted for carriage. A "Carry-on baggage" tag is attached to carry-on baggage.

3.5.8. In accordance with safety requirements, there are restrictions on the placement of passengers in the seats in the row near the emergency exit. In the event of an emergency, passengers seated in the rows near the emergency exits/hatchways must assist the crew in evacuating the aircraft. For this reason, these seats are not available for pre-registration (online) and are not provided to:

• passengers with children aged 0 to 2 years;

• passengers with children aged 2 to 12 years;

• passengers under 18 years of age;

• unaccompanied children;

• pregnant women;

• passengers whose condition may require a medical examination;

• passengers transporting animals / birds in the passenger cabin of the aircraft;

• passengers with disabilities, including passengers transporting medical equipment (oxygen concentrator, oxygen pillow, oxygen cylinder, crutches, cane, etc.);

• passengers who need to use an extension seat belt;

• deported and inadmissible passengers;

• passengers accepted for transportation under custody;

• foreign passengers who do not speak Russian or English;

• passengers who have ordered the baggage transportation service in the cabin on a passenger seat.

The passenger must follow the instructions of the crew and take another seat in the aircraft cabin if the check-in counter mistakenly issued a boarding pass for a seat in the emergency exit row.

3.5.9. At the departure airport, the passenger must undergo security control. When traveling on an international route, the passenger must also undergo customs, border, and, if necessary, sanitary and quarantine, immigration control. If necessary, veterinary and phytosanitary control of the passenger's baggage is carried out.

3.5.10. In order to ensure aviation security, passengers, baggage, including items in the passenger's possession, undergo mandatory pre-flight inspection.

3.5.11. Pre-flight inspection of passengers, baggage, including items in the passenger's possession, is carried out at the airport or on board the aircraft by authorized persons of the aviation security services. Employees of the internal affairs agencies for transport may be involved in pre-flight inspection.

3.5.12. Passengers with diplomatic status, enjoying diplomatic immunity, as well as couriers accompanying correspondence, shall undergo inspection on a general basis, except for cases provided for by the legislation of the Russian Federation.

3.5.13. Disabled passengers (on crutches, in wheelchairs, on stretchers) shall be subject to manual inspection, and persons accompanying them shall undergo inspection on a general basis.

3.5.14. Conducting a pre-flight inspection does not preclude the possibility of conducting a search during operational-search, criminal-procedural and other activities by persons authorized to do so in the manner established by the legislation of the Russian Federation.

3.5.15. When inspecting a Passenger, a check is made of the conformity of the presented transport documents with the identity of the bearer.

3.5.16. If the Passenger refuses to undergo inspection, the Carrier has the right to refuse to transport him/her (terminate the air carriage agreement) with reimbursement of the payment for the carriage in accordance with the rules for applying the Carrier's tariffs.

3.5.17. Inspection may be carried out on an aircraft in flight, regardless of the consent of the Passenger. Inspection shall be carried out by members of the crew upon the instructions of the aircraft commander. For the purposes of the actions specified in this subparagraph, the aircraft shall be considered to be in flight from the moment all its external doors are closed until the moment they are opened.

3.5.18. A passenger who is late for the check-in deadline shall not be allowed to board the flight.

3.5.19. The Airline reserves the right, upon agreement with the airport of departure and the Airline's PDS, to extend check-in in agreement with the late passenger for his/her check-in on the flight, in which case the passenger will be obliged to pay for this service in accordance with the established tariff.

Note: this clause does not apply to all airports.

3.5.20. The Carrier shall not be liable for any issues of the Passenger's interaction with government services (customs, border, immigration, security), unless otherwise provided by international or national legislative documents of the country of departure, transfer, stopover, or entry. The Carrier shall have the right to check all necessary documents upon check-in and at any time before the Passenger boards the aircraft.

3.5.21. In the absence of the necessary documents (identity card, boarding pass, etc.), the passenger shall not be allowed to board.

3.5.22. The period of boarding of a passenger on board an aircraft shall commence from the moment of the passenger's entry onto the stairs/telescopic stairs/other means used for boarding and/or disembarking from an aircraft, for the purpose of boarding an aircraft, and shall end with the moment of the passenger's passage onto the aircraft.

The period of disembarking of a passenger from an aircraft shall commence from the moment of entry onto the stairs/telescopic stairs/other means used for boarding and/or disembarking from an aircraft, for the purpose of disembarking from an aircraft, and shall end with the moment of the passenger's exit of the stairs/telescopic stairs/other means used for boarding and/or disembarking from an aircraft.

3.5.23. A passenger who is late for the end of boarding on an aircraft may be refused carriage on that flight, and the baggage of such a passenger is subject to removal from the aircraft and mandatory inspection.

3.6.1. The carrier must have trained personnel on board the aircraft, sufficient in number to provide passenger service, including first aid, and to ensure flight safety in accordance with applicable rules and regulations.

3.6.2. The carrier on board the aircraft is obliged to:

• inform passengers about the flight conditions and rules of conduct on board the aircraft;

• inform passengers about the location of the main and emergency exits, as well as about the conditions for leaving the aircraft in emergency situations;

• inform passengers about the location in the aircraft cabin of personal protective equipment and inflatable slides;

• provide soft and/or hot drinks and food in accordance with the Airline's standards;

• provide first medical aid.

3.6.3. The carrier shall provide the passenger with a range of services on board the aircraft based on the duration of the flight, the time of day during which the flight takes place, and the class of service specified in the transportation document. The carrier shall provide the passenger with the following services:

• information and reference services;

• personal service;

• first medical aid;

• provision of soft inventory and means for the comfort of passengers during the flight;

• provision of drinks and/or food.

3.6.4. On board the aircraft during horizontal flight, passengers are provided with meals, the cost of which is included in the ticket price, in accordance with the class of service and taking into account the duration of the flight and the time of day. The carrier reserves the right to serve passengers with a "cold meal" ration regardless of the time of day and the duration of the flight on aircraft of a type that does not allow the use of specialized equipment on board that is necessary for serving passengers with hot meals in accordance with flight safety standards.

3.6.5. The carrier reserves the right to take the necessary measures, including the use of special means of restraint (plastic handcuffs, nylon belts), to refuse further carriage and to file a lawsuit if the passenger's behavior on board the aircraft poses a danger to the aircraft or passengers, or items on board; and the passenger interferes with the crew's duties and does not follow the crew's instructions (including instructions regarding the prohibition of smoking, drinking alcohol or using drugs).

3.6.6. When on board an airline aircraft, passengers are obliged to:

• unconditionally comply with the requirements of the aircraft commander and the recommendations of other crew members;

• place hand luggage and personal belongings in specially designated places;

• keep seat belts fastened when the "Fasten seat belts" sign is on (it is recommended to keep seat belts fastened throughout the entire flight);

• after boarding the aircraft, turn on the autonomous mode (airplane mode) on all personal electronic devices with data transfer function;

• put in hand luggage during taxiing, takeoff and landing electronic devices, the size of which does not allow them to be quickly and safely placed in the pocket of the seat in front;

• observe generally accepted rules of conduct in public places;

• observe the rules of conduct for passengers when preparing for a flight and on board the aircraft of the Airlines (Application 7).

3.6.7. While on board the Carrier's aircraft, Passengers are prohibited from:

• creating situations that threaten flight safety or the life, health, honor and dignity of other passengers and aviation personnel - allowing any verbal abuse or physical violence towards them;

• drinking alcoholic beverages other than those offered on board;

• smoking, including electronic cigarettes, throughout the flight;

• using emergency rescue equipment without appropriate instructions from the crew;

• using electronic devices with a data transmission function throughout the flight that do not have the ability to switch to an autonomous operating mode (airplane mode);

• during taxiing, takeoff and landing, use electronic devices, the size of which does not allow them to be quickly and safely placed in the pocket of the seat in front;

• use radio receivers, radio transmitters, remote-controlled toys, radio telephones during the entire flight;

• create conditions that are uncomfortable for other passengers and interfere with the work of the crew members;

• damage property belonging to the Carrier and (or) take it off board the aircraft;

• get up from your seat and move around the cabin during taxiing on the ground, climbing or descending with the "Fasten your seat belts" sign on.

3.6.8. Passengers' liability for violation of these Rules is provided for:

• on domestic airlines of the Russian Federation — in accordance with the current legislation of the Russian Federation;

• on international airlines — in accordance with the requirements of international air law (in particular, the International Convention "On Crimes and Certain Other Acts Committed on Board Aircraft", signed in Tokyo in 1963 and ratified in 166 countries, including the Russian Federation; hereinafter referred to as the "Tokyo Convention") and the legislation in force in the state of landing, regardless of the state in which the aircraft used to perform the flight is registered or operated;

• if the perpetrator of an offense committed outside the Russian Federation but directed against citizens or property of the Russian Federation has not been punished abroad, then in accordance with Article 12 of the Criminal Code of the Russian Federation, he shall be subject to such punishment upon returning to the Russian Federation

3.6.9. Smoking on board an aircraft is strictly prohibited. On the territory of the airport, smoking is permitted only in specially designated areas.

3.7.1. A passenger may make one or more stopovers at any intermediate airport along the route of transportation. The passenger must notify the Carrier or its authorized agent of the intention to make a stopover when issuing the passenger ticket and baggage check. This stop must also be reflected in the specified transport document.

3.7.2. In the event that the passenger's transport document is issued at a special tariff, the stop along the transport route is carried out taking into account the restrictions or prohibitions on stops stipulated by the rules for applying the relevant tariff.

3.7.3. Passenger stopovers along the route of transportation are permitted within the validity period of the passenger ticket and provided that they have been agreed upon in advance with the Carrier or its authorized agent, indicated on the passenger ticket and baggage check, taken into account when calculating the cost of transportation, and, in the case of international transportation, also permitted by the state authorities of the country where these stopovers are expected.

3.7.4. If, when issuing a passenger ticket, the passenger did not declare a stopover at an intermediate airport, but wished to make such a stopover and declared it at the airport, then such passenger may continue the flight only after reimbursing the Carrier for the difference in the cost of transportation, as well as losses (compensation) from the delay in the departure of the aircraft (flight performance), associated with the removal of his baggage from the aircraft, if it was checked in to the point initially indicated in the transportation document. An exception is a passenger's stopover caused by his illness or the illness of a member of his family traveling with him on this aircraft, or other force majeure circumstances that arose at the stopover point. The fact of the passenger's illness, preventing him from continuing transportation, must be confirmed by the relevant medical documents.

3.7.5. If a passenger is unable to continue transportation from an intermediate airport for reasons dependent on the Carrier, the Carrier is obliged to send such passenger to the destination by an aircraft operating the next scheduled flight and take measures to ensure the safety of the passenger's baggage. No additional payment or charges for the transportation of such passenger shall be collected.

3.8.1. Certain categories of citizens have the right to travel by air transport on preferential terms in accordance with the legislation of the Russian Federation and the rules of air transportation established by the Carrier.

3.8.2. Registration of a transportation document for passengers who have a state benefit is carried out individually upon presentation of documents confirming the right to preferential transportation by air transport established by the legislation of the Russian Federation and with the written permission of the Carrier.

3.9.1. An adult passenger on an aircraft has the right to transport one child under 2 years of age free of charge for domestic transportation or for 10% of the adult fare for international transportation without a separate seat, with mandatory ticketing. Other children under 2 years of age traveling with the passenger, as well as children aged 2 to 12 years, are transported on tickets with a discount stipulated by the carrier's fare rules with the provision of a separate seat, while free baggage allowance is permitted according to the established norm.

3.9.2. In order to ensure flight safety, the Carrier limits the possibility of transporting only one child under 2 years of age on one block of seats without providing a separate seat, regardless of the number of accompanying adult passengers.

3.9.3. When issuing a passenger ticket for a child, as well as the person accompanying the child during his/her transportation by air, during the check-in procedure, the passenger must present to the Carrier a document confirming the child's age (birth certificate or passport). The child's age is taken into account as of the date of commencement of transportation from the initial point of departure indicated in the transportation document. The carrier or its authorized agent must indicate the child's date of birth in the passenger ticket.

3.9.4. If the child's actual age does not correspond to that indicated in the air ticket, the Carrier has the right to refuse transportation or demand that a new air ticket be issued with a discount corresponding to the child's actual age.

If the route and/or departure date of the flight changes after the commencement of carriage, the child's passenger ticket shall be reissued at the air carriage rate with a discount corresponding to the child's age on the commencement date of carriage from the initial point of departure indicated in the carriage document, even if the child's age has changed by the time the carriage is reissued.

3.9.5. Children from 0 to 5 years old inclusive shall be transported only if accompanied by an adult passenger.

3.9.6. Unaccompanied children aged 6 to 16 may be transported.

3.9.7. Children under 12 may be transported only if accompanied by an adult passenger who has reached the age of eighteen.

3.9.8. The age of an unaccompanied child is determined on the day of commencement of transportation from the departure airport.

3.9.9. Unaccompanied minors may be transported on scheduled flights only.

3.9.10 Newborns may be transported by air, according to doctors' recommendations, at the age of 7 (seven) days or more. Prematurely born children may be transported only if there is a medical certificate confirming that air transport is safe for the child.

3.9.11 JSC ALROSA Airlines takes all possible measures to ensure joint seating on board the aircraft of adult passengers and children under 12 years of age traveling with them. For joint seating, passengers with children are recommended to check in online or arrive at the airport for check-in in advance. In case of late arrival of passengers with children for check-in, joint seating is not guaranteed

ATTENTION: PARENTS / LEGAL REPRESENTATIVES SENDING AN UNACCOMPANIED CHILD ARE REQUIRED TO WAIT FOR THE AIRCRAFT TO TAKE OFF AT THE AIRPORT.

Conditions for the carriage of unaccompanied children

3.10.1. Unaccompanied children – children aged 6 to 16 years, travelling on a route without parents or guardians and not entrusted to any of the passengers.

3.10.2. Unaccompanied children under 6 years of age are not accepted for carriage.

3.10.3. Unaccompanied children are not accepted for carriage on An-38-100, An-38-120 and helicopters of all types.

3.10.4. Unaccompanied children may only be transported with a confirmed booking and a confirmed SSR request for the carriage of an unaccompanied child by the Airline.

3.10.5. Unaccompanied children may only be transported on direct flights of the Airline, to the first point of boarding.

3.10.6. In order for the Airline to accept an unaccompanied child under its responsibility, an "Application for the transportation of an unaccompanied child" (Appendix 1) is completed by parents or guardians when booking and arranging the transportation.

The application is completed in 5 copies (or one copy (original) and four copies):

1. The first copy (original), signed by the parents/guardians and the representative of the Airline/handling company at the airport of departure, remains with the parents/guardians of the child.

2. The second copy, signed by the representative / handling company and the senior flight attendant, remains with the representative of the Airline / handling company at the airport of departure.

3. The third copy, signed by the senior flight attendant and the representative of the Airline / handling company at the airport of arrival, remains with the crew.

4. The fourth copy, signed by the representative of the Airline / handling company at the airport of arrival and the parents / guardians / those meeting, remains with the representative of the Airline / handling company at the airport of arrival.

5. The fifth copy is given with the child and other documents to the person meeting the child at the airport of arrival.

3.10.7. The child's identity documents (birth certificate, passport), the Application for transportation, and the baggage tag for the duration of the flight are handed over to the senior flight attendant.

3.10.8. In 5 copies of the "Application for transportation of an unaccompanied child" the columns "Information on transportation of an unaccompanied child" are filled in, indicating:

• Child's full name, flight details, age, gender, residential address, telephone, date and flight number;

• Full name of the person seeing off at the departure airport;

• Full name of the person meeting at the destination airport.

3.10.9. In the absence of the Application form, the representative of the Airline / handling company  provides information on the rules for transporting an unaccompanied child, the address, working hours and contact phone numbers of the Airline office to receive the Application.

3.10.10. Unaccompanied children are transported only to those airports where there are representatives of the Airline / handling company.

3.10.11. Unaccompanied children are transported only on direct flights of the Airline, to the first point of boarding.

3.10.12. Unaccompanied children are transported only in the economy class cabin and are paid for at 100% of the corresponding normal fare. Children's and other discounts are not provided.

3.10.13. When booking, a request for an unaccompanied child must be made with full information about the person meeting him (full name, degree of kinship, address, contacts) according to the format in the system.

3.10.14. Unaccompanied children aged 6 to 16 years are accepted for carriage on all of the Carrier's own flights, provided that:

• they are accompanied to the airport of departure by their parents/legal representatives or persons authorized by them;

• they are met at the airport of destination by their parents/legal representatives or persons authorized by them;

• the parents/legal representatives have completed the procedures and formalities related to the transportation;

• the parents/legal representatives have paid for the transportation of the child in accordance with paragraph 10 of these Rules.

3.10.15. Unaccompanied children are accepted for carriage upon presentation of:

• a valid ticket;

• an identity document: birth certificate/passport;

• an application for carriage of an unaccompanied child;

• a medical certificate of the child's health (if necessary).

3.10.16. In the event of failure to meet the child at the destination airport, all expenses associated with the return delivery of the child to the point of departure, including the costs of the child's accommodation and meals at the destination airport (if necessary), shall be borne by the child's parents or guardians (sending / meeting the child).

3.10.17. The carrier shall not be held liable for the removal of a child from a flight due to incorrectly completed documents. The carrier shall limit the number of unaccompanied children carried on one flight. No more than four unaccompanied children may be registered on one flight.

Note: Seats in the aircraft cabin for unaccompanied children:

• Boarding is prohibited at emergency and spare exits;

• uninterrupted access must be ensured observation and care during the flight by the designated flight attendant.

Service of an unaccompanied child at the departure airport

3.10.18. The check-in agent, based on the data of the Carrier's resource system or the check-in system (flight PNL), reserves a seat for the unaccompanied child on board the aircraft in accordance with the seating list, ensuring the possibility of observation and care during the flight by the designated flight attendant.

10/3/19. Upon departure of the flight, the representative of the Airline / handling company of the airport of departure shall inform the representative of the Airline / handling company of the airport of arrival of the presence of an unaccompanied child by available means of communication: telephone, email.

10/3/20. The escort must remain with the unaccompanied child until boarding at the airport, then until the actual departure of the aircraft.

3.10.21. The Airline representative / handling company, upon meeting and boarding, accepts the child from the person seeing him off, signs the Application and bears personal responsibility for the child until handing him over to the responsible flight attendant.

Service for unaccompanied children in case of irregular flights

3.10.22. In case of flight irregularity (delay, departure change), children accepted for transportation are under the responsibility of the Carrier.

3.10.22. In case of significant departure delay (when passengers disembark from the aircraft and leave the sterile zone), the representative of the Airline / handling company must take measures to inform those seeing them off and transfer the children to them for the duration of the delay.

Service for unaccompanied children upon arrival

3.10.24. Upon arrival at the destination airport, the unaccompanied child is handed over by the responsible flight attendant to the representative of the Airline / handling company against signature in the "Application for transportation of an unaccompanied child".

3.10.25. After accepting the child, the Airline representative / handling company shall bear personal responsibility for the child until handing him/her over to the person meeting him/her.

3.10.26. The Airline representative / handling company has the right to hand over the child only to the person indicated in the "Application for transportation of an unaccompanied child" as "Meeting person".

3.10.27. Upon receipt of information about the arrival of an unaccompanied child, the Airline representative / handling company shall accept the unaccompanied child with the accompanying documents from the responsible flight attendant and arrange for the handing over of the child to the persons meeting him/her.

3.10.28. The procedure for handing over a child includes:

• audio notification of the need for persons meeting the child to arrive in the arrivals hall;

• checking the documents for compliance with the surname of the person meeting the child indicated in the application for transportation of the child, or the surname of another person meeting, declared by the parents (guardians) orally or in writing;

• transfer of the child and the accompanying documents to the person meeting.

3.10.29. In the absence of a meeting person, the representative of the Airline / handling company:

• takes all possible measures to find meeting persons;

• places the child for rest and meals;

• contacts the child's parents/guardians to determine further actions.

3.11.1. The passenger is obliged to independently determine the possibility of using air transport, based on his health. The carrier does not bear any liability for possible consequences and / or deterioration of health associated with the air transportation of disabled passengers and other persons with disabilities. The carrier and its authorized agent are obliged to inform about this and about the conditions of carriage of passengers when selling airline tickets.

3.11.2. Passengers whose physical or mental condition may cause the Carrier to be concerned about their health are allowed to be transported by air upon presentation of a certificate from a medical institution stating that they are not contraindicated for transportation by air. The certificate must specify special requirements for the conditions of transportation, and in some cases, an indication that their illness is not dangerous to others.

3.11.3. Representatives of the Airline shall assist in organizing the check of the absence of contraindications for transportation of passengers with illnesses, disabled passengers and other persons with limited vital functions in the medical centers of airports according to their diagnosis and health condition.

3.11.4. Passengers with illnesses contraindicated for flights shall be admitted to transportation by decision of the representative of the Airline as an exception for vital indications, and only if accompanied by medical personnel. A categorical contraindication to flight is a heart attack or heart surgery suffered in the previous two weeks, unstable angina, insufficiently compensated heart failure, uncontrolled cardiac arrhythmias, absolute insulin deficiency.

3.11.5. Passengers with illnesses that contraindicate flights may be accepted for carriage provided that the passenger or his accompanying person signs the Warranty Obligation. The Warranty Obligation releases the Carrier from liability for any possible deterioration in the passenger's health, including death. The Warranty Obligation form is provided to the passenger or his accompanying person by the Carrier's representative at the airport.

3.11.6. If the passenger or his accompanying person refuses to sign the said Warranty Obligation, the passenger will not be allowed to be transported.

3.11.7. It is not permitted to seat passengers with illnesses, disabled passengers and other persons with disabilities in seats near emergency exits and exits for boarding/disembarkation.

3.11.8. The carrier has the right to refuse to transport a passenger on a stretcher if the aircraft does not have the conditions necessary for transporting such a passenger.

3.11.9. Medical supplies required during the flight, a folding chair (wheelchair), crutches belonging to disabled passengers and other persons with limited mobility are carried free of charge and are not included in the free baggage allowance.

3.11.10. Passengers on stretchers are transported by agreement with the Carrier and with the provision of three seats on the aircraft for them, with payment for one seat - 50%, for subsequent seats - 100% of the applicable fare, and only with an accompanying person.

3.11.11. Loading (unloading) passengers on stretchers, passengers in a wheelchair (folding chair), who are unable to move independently, on board (from) an aircraft is carried out by the service organization at the airport at the Carrier's request.

3.11.12. In order to ensure flight safety, meet technical or operational requirements, the Carrier has the right to limit the number of or refuse to transport passengers with illnesses, disabled passengers, and other persons with disabilities on any of its flights, even if there is a qualified escort.

3.11.13. Disabled passengers and persons with disabilities may be transported on the Carrier's flights by transfer in compliance with all the requirements of these Rules.

3.11.14. The Carrier has the right to refuse carriage to a passenger if during the flight he needs special equipment and machinery that do not have the appropriate certificates for use on board the aircraft.

3.11.15. Direct special servicing of passengers from among the disabled and other persons with limited mobility at airports is carried out by the personnel of medical centers. The Carrier's personnel performs only control functions and provides assistance to the said passengers only if necessary.

3.11.16. Information about the presence on board an aircraft of passengers from among the disabled and other persons with limited mobility must be sent to the airports of transit, transfer and destination by sending a telegram about special servicing of passengers.

3.11.17. Transportation of passengers who have a potential need for additional oxygen supply in flight for medical reasons is carried out strictly in agreement with the carrier.

3.11.18. A citizen recognized by the court as incompetent, at the request of parents, adoptive parents or guardians, may leave the Russian Federation accompanied by an adult who is capable of ensuring the safety of the incompetent citizen of the Russian Federation and the safety of those around him.

3.11.19. The rules of this article shall not apply to the carriage of passengers with illnesses, disabled passengers and other persons with limited life activities by aircraft performing special charter flights.

3.12.1. A passenger in a wheelchair is accepted for carriage both with and without an accompanying person.

3.12.2. A passenger in a wheelchair and his accompanying persons are transported on separate tickets.

3.12.3. The carriage of a passenger in a wheelchair must be agreed upon with the Airline no later than 24 hours before the scheduled start of the air carriage.

3.12.4. Seating of passengers of the specified category in seats near emergency exits and exits for boarding/disembarkation is not permitted.

3.12.5. A wheelchair and an electric wheelchair are transported as checked baggage in the aircraft baggage compartment. Folding wheelchairs are not permitted in the aircraft cabin.

3.12.6. A wheelchair and an electric wheelchair are transported free of charge, in addition to the baggage allowance. The batteries from the electric wheelchair must be securely attached to it, previously disconnected and insulated in order to prevent a short circuit. Power sources must be marked accordingly. Wet batteries may only be transported in an upright position.

3.12.7. Services for passengers in wheelchairs shall be provided through airport medical centers; delivery to and from the aircraft to the airport shall be carried out by special transport separately from other passengers.

3.12.8. The aircraft commander shall be informed of the placement of a wheelchair passenger on board the aircraft.

3.12.9. The carrier shall provide information to the destination and to the transit/transfer points that there is a Passenger in a wheelchair on board, so that he/she can be provided with a wheelchair on priority upon arrival. This information shall include the name of the Passenger, the location of the wheelchair, electric wheelchair on the aircraft.

3.12.10. The wheelchair shall be loaded on board the aircraft last, and unloaded from the aircraft first.

3.13.1. The authorized agent making the reservation must obtain a medical certificate from the passenger's transportability and also clarify with the passenger the need to provide a hard stretcher for transportation.

3.13.2. The carrier has the right to refuse to transport a passenger on a stretcher if the aircraft does not have the conditions necessary for transporting such a passenger.

3.13.3. A passenger transported on a stretcher is allowed to be transported upon payment of the corresponding economy class fare for three seats on board the aircraft and upon presentation of a certificate from a medical institution on the passenger's transportability.

3.13.4. A passenger on a stretcher may only be transported with an accompanying person, whose transportation is paid for separately. Such passengers may not be transported in a higher class cabin.

3.13.5. A passenger transported on a stretcher is allowed free baggage allowance within the established norm for one passenger on the given route.

3.13.6. Organisation of services for passengers on stretchers is carried out through airport medical centres, delivery on board an aircraft and to the airport from the aircraft is carried out by special transport separately from other passengers.

3.13.7. When transporting a passenger on a stretcher, special conditions for meeting the passenger should be indicated in the telegram on special passenger service.

3.13.8. Transportation of passengers on stretchers must be agreed with the Airline no later than 72 hours before the planned start of transportation.

3.14.1. Advance booking of passengers with visual impairments, hearing impairments is a mandatory condition for transportation.

3.14.2. A passenger who is blind or deaf shall be accepted for carriage with or without an accompanying person.

3.14.3. A passenger who is blind or deaf may be transported without an accompanying person only upon prior agreement with the Airline.

3.14.4. A passenger who is both blind and deaf shall be transported only with an accompanying person.

3.14.5. A visually impaired passenger is accepted for carriage also accompanied by a guide dog. A veterinary certificate and a certificate of special training must be presented for the guide dog.

3.14.6. A visually impaired passenger may only be transported accompanied by a guide dog in the economy class cabin.

3.14.7. When transporting a passenger with visual impairment accompanied by a guide dog, the guide dog is transported in the aircraft cabin free of charge, in addition to the baggage allowance.

3.14.8. A passenger accompanied by a guide dog shall be seated on board an aircraft strictly in the last row of economy class. The guide dog must be muzzled and on a leash. In the aircraft cabin, the guide dog must be tied to the seat at the feet of the passenger it accompanies.

3.14.9. When transporting passengers with visual or hearing impairments, the telegram about special passenger service should indicate special conditions for meeting the passenger.

3.15.1. If a passenger over 75 years of age requires special care during check-in, pre-flight formalities, or during the flight, he/she must notify the Carrier in advance when issuing the air ticket.

3.16.1. The Carrier recommends that pregnant women carry out the transportation no later than four weeks before the expected date of delivery.

3.16.2. The Carrier recommends that pregnant women have at the time of transportation and present to the Carrier a medical certificate on the ability to carry out the air transportation of the expected duration, as well as an exchange card, issued by a medical institution.

3.16.3. Transportation of pregnant women is carried out on the condition that the Carrier does not bear any liability for possible consequences and / or deterioration of the health of the Passenger and the fetus associated with their air transportation.

3.16.4. Pregnant women are accepted for carriage subject to the mandatory filling out and signing of the "Guarantee Obligation" (Appendix 6). The "Guarantee Obligation" form is provided to the passenger at the airport of departure.

3.17.1. VIP passengers at the airport of departure, arrival, transit or transfer are served in special premises - lounges for officials and delegations / VIP lounges (if available at the airport). The requirements for carrying out the established formalities during registration and passing the security check procedure in the lounges of official delegations do not differ from the generally established ones.

3.17.2. VIP passengers are divided into two categories:

• officials - persons holding prominent government, public, political, religious positions;

• passengers who are not officials and who purchase the VIP lounge service at airports for an additional fee.

3.17.3. Passenger services in the official and delegation lounges / VIP lounges are provided on the basis of written requests.

3.17.4. VIP passengers must arrive at the departure airport no later than the check-in deadline. In some cases, by prior agreement with the Carrier, later boarding of such passengers on board the aircraft is permitted, but no later than 15 minutes before the departure time indicated on the ticket.

3.17.5. Passengers served through the official and delegation lounge / VIP lounge are delivered to the aircraft last, separately from other passengers.

3.17.6. Passengers served through the official and delegation lounge / VIP lounge are disembarked at the destination airport first, separately from other passengers.

3.18.1. Carriage of passengers who are denied entry into the territory of a foreign state and the Russian Federation (INAD) is carried out in accordance with international civil aviation legislation.

3.18.2. For passengers who are denied entry into the territory of a foreign state and/or the Russian Federation due to the absence of a visa, an expired passport, etc., a "Return Act" is drawn up.

3.18.3. Tickets are issued to passengers specified in clause 3.18.2 on the basis of a "Return Act" in accordance with the Carrier's technologies.

3.18.4. If state authorities oblige the Carrier to return to the point of departure or another point a Passenger who was denied entry into the country of destination, transfer or transit, then the Passenger or the organization that issued him/her is obliged to reimburse the Carrier for all expenses incurred in connection with this transportation.

3.18.5. In the cases provided for in clause 3.18.2, the Carrier has the right to apply to the payment of the relevant tariff any amounts paid to it by the Passenger or the organization that registered the Passenger for unused transportation or any other amounts paid by the Passenger or the organization that paid for the ticket and that are at the disposal of the Carrier.

3.19.1. Transportation of deported passengers is carried out on the basis of a passenger ticket.

3.19.2. The relevant government agencies are responsible for organizing the transportation of deported passengers.

3.19.3. The passengers specified in paragraph 3.19.1 are transported both accompanied and unaccompanied.

3.19.4. The transportation of accompanying persons is paid for separately.

3.19.5. The carrier has the right to information regarding the reasons for expulsion, since it has the responsibility and obligation to ensure the safety of its passengers, and therefore may:

• insist that deportees be accompanied by representatives of the authorized bodies holding tickets purchased at the current fare;

• not accept deportees for carriage on its flights.

3.20.1. Transportation of diplomatic couriers is carried out in accordance with the requirements of government agencies.

3.20.2. The diplomatic courier must have and present, at the request of the Carrier, documents confirming his special powers as a person accompanying special baggage (mail).

3.21.1. Servicing of the senior official of a constituent entity of the Russian Federation - Head of the Republic of Sakha (Yakutia) (hereinafter - RS(Y)), Chairman of the Government of the RS(Y), Deputy Chairmen of the Government of the RS(Y), officials at the airport of departure, arrival, transit or transfer is carried out in special premises of the airport - lounges for official delegations (if any). The requirements for carrying out the established formalities during registration of officials do not differ from the generally accepted ones.

3.21.2. The highest official of a constituent entity of the Russian Federation – the Head of the Republic of Sakha (Yakutia), Chairman of the Government of the Republic of Sakha (Yakutia), Deputy Chairmen of the Government of the Republic of Sakha (Yakutia), officials must arrive at the departure airport no later than the end of passenger check-in for the flight.

3.21.3. The delivery of the highest official of a constituent entity of the Russian Federation - Head of the Republic of Sakha (Yakutia), Chairman of the Government of the Republic of Sakha (Yakutia), Deputy Chairmen of the Government of the Republic of Sakha (Yakutia), officials, passengers served through the official delegation lounge, to the aircraft, as well as their hand luggage and checked baggage, is carried out last, separately from other passengers.

3.21.4. Disembarkation of the highest official of a constituent entity of the Russian Federation - Head of the Republic of Sakha (Yakutia), Chairman of the Government of the Republic of Sakha (Yakutia), Deputy Chairmen of the Government of the Republic of Sakha (Yakutia), officials, passengers served through the official delegation lounge, and unloading of baggage at the destination airport is carried out first.

3.21.5. When seating in the aircraft cabin the highest official of a constituent entity of the Russian Federation - the Head of the Republic of Sakha (Yakutia), the Chairman of the Government of the Republic of Sakha (Yakutia), deputy chairmen of the Government of the Republic of Sakha (Yakutia), if there are free seats, boarding is carried out in such a way that during the flight these passengers can perform their official duties (work with documents, prepare for meetings, negotiations). In particular, when seating the Head of the Republic of Sakha (Yakutia) in the aircraft cabin, leave a free row of seats at the back in order to prevent unauthorized persons from accessing working documents that are not of a public nature.

3.22.1. Transportation of the management of ALROSA (PJSC) is carried out in accordance with the approved internal regulatory documents of the Carrier.

3.23.1. Employees of the State Courier Service under the Government of the Russian Federation are issued and issued passenger tickets out of turn.

3.23.2. Registration of passenger tickets for employees of the said department, registration of items (correspondence) carried by them is carried out before the start of passenger check-in, and during check-in - out of turn. Pre-flight inspection of employees of the State Fiscal Service, their hand luggage and baggage (except for places with accompanied correspondence) is carried out on a general basis, out of turn.

3.23.3. Employees of the State Fiscal Service are allowed to have weapons on board an aircraft while performing their official duties. The representative/authorized agent informs the aircraft commander through the senior flight attendant of the location of the seats occupied by armed State Fiscal Service officers on board the aircraft.

3.23.4. The carrier must inform the State Fiscal Service officers that in the event of any incidents on board the aircraft, they should not intervene unless the aircraft commander requests them to do so.

3.23.5. Transportation of items (correspondence) of the State Courier Service under the Government of the Russian Federation is carried out with the placement of items (correspondence) on passenger seats (weighing no more than 75 kg per seat) next to the employee accompanying them or in a place convenient for observing them and is paid for in accordance with the established procedure.

3.23.6. Boarding of the State Courier Service under the Government of the Russian Federation employees transporting items (correspondence) on board an aircraft is carried out before the general boarding of passengers.

3.23.7. Employees of the State Courier Service under the Government of the Russian Federation are allowed to remain on board an aircraft during a stop, and at intermediate landing points - near the aircraft for the exchange of items (correspondence).

3.23.8. The rules for the transportation of employees (workers) of other federal executive bodies, items (correspondence) of these bodies may be established by other regulatory acts approved by the federal executive body in the field of civil aviation jointly (in agreement) with the interested federal executive bodies.

3.24.1. When issuing a ticket for a transfer or transit passenger, the carrier or its authorized agent shall:

3.24.1. When issuing a ticket for a transfer or transit passenger, the carrier or its authorized agent shall:

• ensure confirmed reservations on all sections of the transportation, observing the minimum connection time (recommended time not less than 3 hours), which would allow the passenger to arrive at the transfer airport for check-in at the appointed time;

• inform the passenger of the procedure at the transfer or transit airport that he must undergo in order to continue transportation to the destination.

• inform the passenger of the requirements of government authorities at the point of transit or transfer during international transportation, including:

  • about the possibility of registering baggage as transfer baggage to the airport (point) of destination when following a transportation route from the airport (point) of departure on the territory of the Russian Federation to the airport (point) of destination outside the customs territory of the Customs Union with an intermediate landing at the place of departure from the territory of the Russian Federation only if it does not contain goods subject to customs declaration in writing;

  • on the possibility of registering baggage as transfer baggage to the airport (point) of destination when following a transportation route from the airport (point) of departure outside the customs territory of the Customs Union to the airport (point) of destination in the territory of the Russian Federation with an intermediate landing at the place of arrival in the territory of the Russian Federation only if it does not contain goods subject to customs declaration in writing;

  • on the conditions, restrictions and liability that arise after the passenger has checked in as transfer baggage and his transfer baggage;

  • that the application of a simplified procedure, under which transfer baggage can be checked in to the final destination, does not exempt the transfer passenger from complying with other requirements of the customs legislation of the Customs Union and the legislation of the Russian Federation on customs matters;

  • on liability for violation of the customs legislation of the Customs Union and the legislation of the Russian Federation on customs matters.

3.24.2. Transfer passengers are delivered from the aircraft to the airport building upon arrival at the transfer point in the first place (after VIP passengers).

3.24.3. The carrier must inform the transfer and/or transit airport of the presence of transfer and/or transit passengers on board by sending a telegram about transfer and/or transit passengers.

3.24.4. In case of a connection of up to 24 hours, transfer baggage is checked in to the final point or to the transfer point, depending on the capabilities of the airport of departure/transfer and the requirements of state authorities at the transfer point. If a passenger has a connection between flights of more than 24 hours, his baggage is checked in only to the transfer point.

3.25.1. Business class passengers may be offered special service at the airport, including check-in at a separate counter, service in a premium lounge, and delivery to the aircraft separately from economy class passengers, if this is provided for by the terms of the fare at which the air ticket was issued.

3.25.2. Provision of a premium lounge depends on the airport's equipment. . The Carrier informs the passenger of this possibility at check-in.

3.25.3. On board the aircraft, business class passengers are provided with seats in the business class cabin and are provided with special services.

3.25.4. Upon arrival, business class passengers leave the aircraft first, separately from economy class passengers.

3.26.1. For transportation with increased comfort, a passenger may reserve the required number of seats, subject to the availability of capacity. Payment for additional seats is made at the economy class rate.

3.26.2. In some cases, if stipulated by the rules of the relevant fare, it is possible to provide additional services to economy class passengers on board the aircraft and (or) at the airports of departure, transfer (transit) and arrival.

3.26.3. A passenger has the opportunity to purchase a seat of increased comfort in the economy class cabin at the established fare. Seats of increased comfort differ from regular economy class seats only in their increased seat pitch. Passengers sitting in seats of increased comfort are served on board the aircraft in the same way as in economy class.

4.1.1. Passenger baggage is accepted for carriage as checked baggage and is carried in the baggage and cargo compartments of the aircraft. Items carried by the passenger are carried in the aircraft cabin as unchecked baggage (carry-on baggage).

4.1.2. The checked baggage of a passenger must be carried on the same aircraft on which the passenger is traveling. If such carriage has become impossible, the Carrier must carry such baggage on the aircraft that performs the next flight to the passenger's destination.

4.1.3. The Carrier has the right to refuse to carry the passenger's baggage if the weight, number of pieces, contents, size or packaging do not comply with the requirements of these rules.

4.1.4. When registering and/or checking in baggage, the passenger must present for weighing all baggage intended for carriage as checked baggage

4.1.5. The baggage of a passenger who fails to appear for boarding the aircraft after check-in (including the baggage of a transit passenger who fails to appear for boarding and his hand baggage located in the aircraft cabin) is subject to mandatory removal from the aircraft.

4.1.6. Transfer baggage checked in to the final destination is subject to mandatory removal from the aircraft at the transfer airport in the event of a transfer passenger's failure to appear for boarding.

4.1.7. Unaccompanied baggage will not be accepted for carriage, with the exception of resend baggage.

4.2.1. The passenger has the right to free carriage of his baggage within the established norms. The free baggage allowance, including items carried by the passenger (carry-on baggage), is established by the Carrier depending on the type of fare, type of aircraft, booking class and route. On charter flights, the free baggage allowance is established by a separate agreement between the Carrier and the customer of the flight.

4.2.2. For codeshare flights with other carriers, the baggage allowance of the carrier actually performing the flight may apply. If the transportation is carried out on flights of two or more carriers, including codeshare flights with other carriers, the rules of the dominant carrier on the route shall apply.

4.2.3. Passengers can familiarize themselves with the baggage rules on the airline's official website by following the links:

• https://www.aero.alrosa.ru/for-passenger/about-bag/;

• or by going to the official website in the tab "Information" - "Passenger" and then selecting the data item "Baggage and carry-on baggage";

• or in the ALROSA Air Co. mobile application.

4.2.4. On some routes and types of aircraft, the Carrier sets different free baggage and hand baggage allowances than those announced on the airline's website.

4.2.5. The Carrier or its authorized agent is obliged to inform the passenger of the free baggage allowance established for transportation, as well as of the need to pay for the carriage of excess baggage or baggage subject to mandatory payment. The free baggage allowance is indicated in the air ticket / itinerary receipt.

4.2.6. In case of a forced downgrade of the class of service, the passenger has the right to carry baggage according to the free baggage allowance established for the paid class of service.

4.2.7. At the request of passengers traveling together for the same purpose to the same destination airport (point) or stopover airport (point), on the same flight (family members, persons traveling together or traveling on a business trip), it is allowed to combine the free baggage allowances - both in terms of the number of pieces and the weight allowance. In this case, baggage is checked in for each passenger individually. The combination applies only to the free baggage allowances. One piece of baggage must not exceed 30 kg.

4.3.1. A passenger's baggage is accepted for carriage upon check-in at the airport of departure or other check-in point. The carrier is obliged to issue the passenger a numbered baggage tag for each piece of checked baggage. The baggage tag is intended to identify the baggage. To indicate special conditions of carriage, a special unnumbered baggage tag is additionally attached to the checked baggage.

4.3.2. Passengers can familiarize themselves with the baggage rules on the official website of the airline by following the links:

• https://www.aero.alrosa.ru/for-passenger/about-bag/;

• or by going to the "Information" tab - "Passenger" on the official website of the Airline and then selecting the "Baggage and carry-on baggage" item.

4.3.3. The baggage of transfer passengers is checked in to the final destination or to the transfer point, depending on the conditions of carriage. The baggage of transfer passengers at intermediate airports is subject to mandatory pre-flight inspection before being mixed with the inspected baggage of passengers for whom this point of carriage is the initial one.

4.3.4. After accepting baggage for carriage, the carrier is responsible for the safety of the checked baggage and its packaging.

4.3.5. From the moment of check-in of checked baggage for carriage until the moment of its delivery , the passenger is prohibited from accessing the baggage, except in cases of its identification or additional inspection by the relevant services.

4.3.6. The carrier has the right to check the weight of the baggage carried by the passenger, at the airport of his boarding and (or) at the airport of destination. If it is established that the passenger is carrying baggage in excess of the established free allowance or in excess of the amount indicated in the baggage check, without appropriate payment for this carriage. The carrier may require payment for the carriage of such part of the baggage.

4.4.1. Unchecked baggage is items that are with the passenger during the flight, carried in the aircraft cabin (carry-on baggage).

4.4.2. In order to ensure aviation security, protection of life and health of passengers and aircraft crew members, items and substances prohibited for carriage by air transport under aviation security conditions (see Article 4.9 of these Rules) must not be carried in hand luggage.

4.4.3. Baggage with dimensions no greater than 115 cm in the sum of three dimensions length×width×height 55×40×20 cm and a weight not exceeding 10 kg for economy class passengers and 15 kg for business class passengers may be carried as hand luggage.

4.4.3.1. One of the following items may be carried as one piece of hand luggage, in accordance with the weight restrictions established for the classes of service:

• 1 (one) musical instrument with the sum of three dimensions no more than 115 cm;

• 2 (two) tennis rackets, packed in 1 (one) case;

• badminton set consisting of 2 (two) simple rackets and 3 (three) shuttlecocks, packed in 1 (one) case.

Note: In case of carriage of the specified items as hand luggage, carriage of other hand-luggage (except for items carried in excess of the established norm without charging an additional fee) is not permitted.

4.4.4. The carrier or its authorized agent is obliged to inform the passenger about the features of free carriage of baggage and hand-luggage established during transportation.

4.4.5. When transporting hand luggage, it must be placed above the passenger seat in a closed luggage compartment, or under the passenger seat. The passenger can familiarize himself with the rules for carrying hand luggage on the airline's website by clicking on the link:

• https://www.aero.alrosa.ru/for-passenger/about-bag/;

• or by going to the official website of the Airline in the tab "Information" - "Passenger" and then selecting the item "All about baggage";

• or in the ALROSA Air Co. mobile application.

4.4.6. As carry-on baggage in excess of the norm established in paragraph 4.4.3 of these Rules and without charging an additional fee, a passenger has the right to carry the following items in the aircraft cabin:

• a backpack, the weight of which must not exceed 5 kg and the dimensions of which must not exceed 75 cm in the sum of three dimensions, or a lady's handbag, or a briefcase with items placed in the backpack, or bag, or briefcase;

• a bouquet of flowers;

• outerwear;

• baby food for the child during the flight;

• suit in a garment bag;

• a child carrier (a baby cot, restraint systems (devices) for children under two years of age, a baby stroller and other devices) when transporting a child, the dimensions of which do not exceed 55×40×20 cm and allow them to be safely placed in the aircraft cabin on the shelf above the passenger seat or under the seat of the passenger seat in front;

• medications, special dietary needs in the amount required for the duration of the flight;

• crutches, canes, walkers, folding wheelchairs used by a passenger and having dimensions that allow them to be safely placed in the cabin of the aircraft on the shelf above the passenger seat or under the seat of the passenger seat in front when transporting a passenger with reduced mobility;

• goods purchased in duty-free shops at the airport, packed in a sealed (leaded) plastic bag, the weight of which must not exceed 3 kg and the dimensions of which in the sum of three dimensions must not exceed 75 cm;

4.4.7. A passenger may carry one piece of hand luggage in excess of the established norm if he/she has pre-paid for the "Additional Hand Luggage" service. The service can be purchased and paid for on the official website of the Airline http://www.aero.alrosa.ru or in the official ALROSA Air Co. mobile application. Also, if technically possible, the service can be purchased and paid for at the airport before the flight. The service is available only on ALROSA Airlines flights.

Note: the number of additional pieces of hand luggage carried on one flight is limited. The airline reserves the right to refuse to provide this service to a passenger. The service is valid only for the flight and date for which it was purchased, use on other flights is not allowed. Transfer of the right to use the paid service to other persons is prohibited.

ATTENTION: THE SERVICE IS NOT PROVIDED FOR FLIGHTS OPERATED ON AN-24 AND AN-38.

You can read more about the Rules for registration and provision of the service "Additional seat for hand luggage" and the current cost on the official website of the Airline http://www.aero.alrosa.ru (Home page / More / Additional services / Additional carry-on baggage) and in the official ALROSA Air Co. mobile application.

4.4.8. When checking in and boarding, the passenger must present for weighing all carry-on baggage, including items specified in paragraph 4.4.6 of these Rules, which is due to flight safety requirements.

4.4.9. If at the boarding gate it is discovered that the passenger is carrying an excess piece of hand luggage, such hand luggage must be paid for by the passenger at the rates established by the Carrier. If payment is not made, the Airline has the right to refuse the passenger the carriage of his things that exceed the established norms.

4.4.10. Baby strollers, child carriers (baby bassinets, child restraint systems (devices) and crutches, canes, walkers, rollators, wheelchairs of dimensions that do not allow them to be safely placed in the aircraft cabin on the shelf above the passenger seat or under the seat of the passenger seat in front of them when transporting a passenger with limited mobility are weighed during check-in, issued with baggage tags, and transported in excess of the free carry-on baggage and baggage allowance.

4.4.11. The passenger is obliged to take care of the safety of the carry-on baggage carried in the aircraft cabin. In the event of a break in the flight specified in the transportation document, as well as during a short-term stop in transit airport, the passenger must take with him/her all carry-on baggage placed there when disembarking from the aircraft. The Carrier shall not be liable for carry-on baggage left on board the aircraft.

4.5.1. The passenger must inform the Carrier or its authorized agent in advance of the expected weight and number of pieces of baggage in excess of the established norm, and such baggage must be booked.

4.5.2. The passenger is obliged to pay for the carriage of baggage and hand luggage in excess of the free carriage allowance, according to the tariff established by the Carrier, valid at the time of payment.

4.5.3. If the passenger has presented for carriage more baggage and hand luggage than was previously agreed with the Carrier and paid for, then such amount of baggage and hand luggage may be accepted for carriage only if there is free capacity on the aircraft and the passenger has paid for it.

4.5.4. The Carrier has the right to limit the carriage of or refuse to carry a passenger's baggage and carry-on baggage, the weight of which exceeds the free baggage allowance established by the Carrier, if such carriage has not been previously agreed upon with the Carrier.

4.5.5. If at the point of departure the Passenger presents for carriage baggage and carry-on baggage whose weight and number of pieces are less than that previously booked and paid for, the difference in payment between the declared and actual weight of the excess baggage shall be refunded in accordance with these rules.

4.5.6. A passenger en route along the transportation route has the right to reduce or, with the consent of the Carrier, increase the weight and number of pieces of baggage being transported.

4.5.7. If a passenger increases the weight and/or number of pieces of baggage and carry-on baggage en route, he/she is obliged to pay the cost of transporting baggage and carry-on baggage, the weight or dimensions of which exceed the established free baggage allowance for the previously paid transportation. If a passenger reduces the weight of baggage and carry-on baggage en route, no recalculations for the previously made payment by the Carrier will be made.

4.5.8. When reserving a seat on an aircraft or purchasing a passenger ticket, the passenger must inform the Carrier or its authorized agent about the carriage of oversized baggage. Oversized baggage is accepted for carriage provided that the dimensions of the loading hatches and baggage and cargo compartments of the aircraft allow for its loading (unloading) onto (from) the aircraft and placement on board the aircraft. This baggage must have handles for carrying and devices for securing it when moving to, from, and on board the aircraft. The Carrier has the right to refuse to accept oversized baggage for carriage.

4.5.9. When reserving a seat on an aircraft or purchasing a passenger Ticket, the Passenger shall inform the Carrier or its authorized agent about the carriage of baggage, the weight of one piece of which exceeds thirty kilograms (hereinafter referred to as heavy baggage).

4.5.10. The Carrier has the right to refuse the passenger the carriage of heavy baggage, if such carriage has not been previously agreed upon with the Carrier.

4.6.1. The receipt for payment of excess baggage confirms payment by the passenger for the carriage of baggage subject to payment.

4.6.2. A receipt for payment of excess baggage may be issued in electronic form - when independently issuing an electronic ticket or in paper form - the receipt is issued at the ticket office of the authorized agent upon actual check-in for the flight at the check-in counter at the departure airport.

4.7.1. Passenger baggage requiring special precautions (film, photo, television, video, radio equipment, electronic and optical devices, office equipment, musical instruments, fragile items) may be carried in the aircraft cabin.

4.7.2. Baggage transportation in the aircraft cabin is processed and carried out upon prior agreement with the Carrier. The passenger is obliged to inform the Carrier or its authorized agent about the baggage transportation in the aircraft cabin when making a reservation for transportation or purchasing a ticket and pay for a separate place for this baggage.

4.7.3. A separate ticket is issued for the carriage of baggage in the aircraft cabin, the cost of which is 100% of the fare at which the carriage of the accompanying passenger is issued.

4.7.4. The weight of baggage carried in the cabin shall not exceed the average passenger weight (no more than 80 kg), and the overall dimensions of the baggage shall allow its placement on a separate passenger seat.

4.7.5. The packaging of baggage carried in the cabin of an aircraft shall have devices for securing it in a passenger seat.

4.7.6. Delivery of baggage carried in the aircraft cabin to the aircraft cabin, its lifting, placement in the aircraft cabin, removal from the aircraft cabin and delivery from the aircraft cabin shall be performed by the passenger.

4.8.1. Diplomatic baggage (mail), accompanied by a diplomatic courier, may be transported in the aircraft cabin. It is registered as unchecked baggage (carry-on baggage), separately from the diplomatic courier's personal baggage and may be placed on a separate passenger seat.

4.8.2. The weight of diplomatic baggage (mail) carried in the cabin must not exceed the average passenger weight (no more than 80 kg), and the overall dimensions of the baggage must allow it to be placed on a separate passenger seat.

4.8.3. The carriage of diplomatic baggage (mail) is paid for at the rates established by the Carrier and published in the booking systems.

4.8.4. Transportation of diplomatic baggage (mail) handed over under the responsibility of the Carrier is carried out on the basis of the established rules of the Carrier.

4.9.1. In order to ensure flight safety, the following items are not accepted for carriage as baggage, carry-on baggage or in items carried by passengers:

• items and substances the carriage of which is prohibited by the law of the Russian Federation and regulations of the Government, rules and regulations of state bodies of the Russian Federation, international documents in the field of civil aviation, international agreements of the Russian Federation, documents of state bodies of any country to, from or through the territory of which the carriage is carried out;

• explosives, blasting agents and items filled with them;

• compressed and liquefied gases;

• flammable liquids;

• flammable solids;

• oxidizing agents and organic peroxides;

• toxic substances;

• radioactive materials;

• caustic and corrosive substances;

• poisonous and toxic substances;

• urns with ashes;

• lithium-metal or lithium-ion batteries or cells, spare, for consumer electronic devices that have an increased lithium content (more than 4.160 Wh or 2G);

• other materials and substances that can be used as a weapon of attack on passengers, aircraft crew, and also creating a threat to the flight of the aircraft.

4.9.2. A detailed list of dangerous substances and articles prohibited for carriage on board an aircraft is contained in the Technical Instructions for the Safe Transport of Dangerous Goods by Air (ICAO DOC 9284).

4.9.3. Articles and substances that may be transported in limited quantities only as checked baggage of a passenger:

• crossbows, spearguns, sabres, cutlasses, yataghans, broadswords, swords, rapiers, bayonets, daggers, knives: hunting, knives with ejectable blades, with locking locks, imitations of any type of weapon;

• household knives (scissors) with a blade length (edge) over 60 mm;

• alcoholic beverages containing more than 24% but not more than 70% alcohol by volume in containers with a capacity of not more than 5 liters, in containers intended for retail sale - not more than 5 liters per passenger

• aerosols intended for use in sports or household purposes, the release valves of the cans of which are protected by caps from spontaneous release of contents in containers with a capacity of not more than 0.5 kg or 500 ml - not more than 2 kg or 2 liters per passenger.

• medical thermometer containing mercury in a standard case - one per passenger.

4.9.4. Products and substances that may be transported as items carried by a passenger (carry-on baggage) with the permission of the Carrier:

• mercury-free medical thermometer;

• mercury tonometer in a standard case - one per passenger;

• mercury barometer or manometer, packed in a hermetically sealed container and sealed with the sender's seal;

• disposable lighters – one per passenger;

• dry ice for cooling perishable products — no more than 2 kg per passenger;

• 3% hydrogen peroxide – no more than 100 ml per passenger;

• non-hazardous liquids, gels and aerosols: containers with a capacity of no more than 100 ml (or equivalent capacity in other units of volume), packed in a securely sealed transparent plastic bag with a volume of no more than 1 l - one bag per passenger;

Note: Liquids in containers with a capacity of more than 100 ml will not be accepted for carriage, even if the container is only partially filled. Exceptions for carriage are medicines, baby food and special dietary needs.

• liquids purchased in airport duty-free shops or on board an aircraft must be packed in a securely sealed (leaded) plastic bag that provides identification of access to the contents of the bag during the flight, on which there is reliable confirmation that this purchase was made in airport duty-free shops or on board an aircraft on the day(s) of travel.

The airport administration and the Carrier have the right to decide on the introduction of additional measures to ensure aviation security on flights with increased danger, as a result of which they prohibit the carriage of the following items in the passenger cabin of an aircraft:

• corkscrews;

• hypodermic needles (unless medical justification is provided);

• knitting needles;

• scissors with a blade length of more than 60 mm;

• folding (without a lock) travel, penknives with a blade length of less than 60 mm;

• mercury barometers.

4.9.5. Articles and substances that may be carried as passenger baggage with the permission of the Carrier:

• oxygen or air cylinders for medical purposes: the gross weight of one cylinder is not more than 5 kg, cylinders, valves and regulators, where installed, must be protected from damage that could lead to the spontaneous release of the contents. Agreement with the Carrier is required.

• wheelchairs for the transportation of passengers with disabilities or other battery-powered mobility aids, equipped with non-spillable batteries and carried in checked baggage, provided that the battery terminals are protected against short circuits and the battery is securely attached to the wheelchair or mobility aid. In cases where the design of the mobility aid specifically allows the removal of the battery by the user (e.g., folding design), the battery must be carried in strong rigid packaging, and the battery must be protected against short circuits;

• wheelchairs for the transportation of passengers with reduced mobility or other battery-powered mobility aids equipped with leaking batteries and carried as checked baggage, provided that the wheelchair or mobility aid can be loaded, stowed, secured and unloaded only in the upright position, and provided that the battery is disconnected, the battery terminals are protected against short-circuiting, and the battery is securely attached to the wheelchair or mobility aid. If the wheelchair or mobility aid cannot be loaded, secured and unloaded only in the upright position, the battery must be removed and the wheelchair or mobility aid may then be carried without restriction as checked baggage. The removed battery shall be transported in strong, rigid packaging, and:

- the packaging shall be leak-proof and shall not allow the battery liquid to pass through; it shall also be protected against tipping by securing to pallets or by securing them in cargo holds with suitable securing means, such as straps, staples or supports;

- the batteries shall be protected against short circuits, secured vertically in such packaging and surrounded by sufficient compatible absorbent materials to completely absorb the liquid they contain;

— such packaging sets must be marked with a packaging placement sign, marking "wet battery, with wheelchair" or "wet battery, with mobile device" and a corrosion hazard sign.

• only in hand luggage: a mercury barometer or mercury thermometer carried by a passenger who is an employee of the federal executive body in the field of Hydrometeorology. The barometer or thermometer shall be packed in a strong outer packaging containing a compacted inner liner or bag of strong, impermeable or puncture-resistant mercury-tight material that prevents mercury from leaking from the packaging regardless of its position. JSC ALROSA Airlines (aircraft commander) shall have information about the barometer or thermometer.

• by one passenger only: not more than two small cylinders of carbon dioxide or other appropriate gas of ICAO TI Category 2.2 (each cylinder shall not exceed 50 ml) inserted into a self-inflating life jacket for inflation purposes, plus not more than two spare charges for it;

• heat-producing articles (i.e. battery-powered equipment such as underwater torches and soldering equipment which, if accidentally switched on, would generate a large amount of heat and could cause a fire) may be carried in carry-on baggage only. The heat-producing component or power source must be removed to prevent unintended operation during carriage.

4.9.6. Passengers are not recommended to include fragile and perishable items, banknotes, jewelry, precious metals, computers, electronic communication devices, monetary obligations, securities and other valuables, business documents, passports, identity cards, keys and other similar items in their checked baggage. Fragile items may be checked in as baggage only at the passenger's risk (with the passenger's signature on the baggage tag) provided that their packaging prevents them from being damaged during transportation, loading and unloading. The packaging of fragile baggage must provide maximum protection for such baggage (crate, foam packaging, etc.), have a clean outer surface, and not have sharp corners, protrusions, or anything else that could cause damage to or contamination of the aircraft and its equipment and other baggage and cargo. Packaging of fragile baggage, including factory packaging, does not guarantee the safety of fragile baggage and may be accepted for carriage with the consent of the passenger, provided that the carrier is not responsible for the safety of fragile baggage.

JSC ALROSA Airlines reserves the right to refuse a passenger to transport fragile baggage, including liquids in fragile packaging.

The carrier is not responsible for the safety of fragile baggage or fragile items carried in baggage, including bottles and other items, as well as for the safety of the contents of baggage caused by the carriage of liquids (for example, if bottles are damaged and their contents spill inside the baggage).

The carrier has the right to demand compensation from the guilty parties for the cost of repairing baggage or restoring it if damage is caused to the baggage of other passengers (for example, when the contents of bottles spill onto neighboring baggage).

Examples of fragile items:

• photo and video cameras (flashlights);

• antiques;

• printing equipment;

• audio, television and video equipment;

• musical instruments;

• paintings;

• jams, alcoholic drinks, perfumes;

• ceramics, crystal, glass products;

• hunting trophies;

• tennis rackets, fishing rods;

• models of airplanes, trains, cars, etc.;

• measuring and high-precision instruments;

• flowers, plants;

• counters.

4.9.7. The passenger is responsible for the carriage in baggage of items prohibited for carriage or handed over for carriage without complying with the requirements and conditions of carriage established by these rules.

4.10.1. Air transportation of weapons and ammunition is carried out in accordance with the requirements of the Federal Aviation Rules "On the air transportation of weapons and ammunition", approved by Order of the Ministry of Transport of Russia No. 275 dated August 16, 2021, the Instruction on the air transportation of weapons and ammunition by the Airline (document number: DRU-90.00-020), the legislation of the Russian Federation and regulatory documents of federal executive bodies developed on its basis. When performing international flights, weapons belonging to passengers are accepted for transportation in accordance with international norms and requirements of the legislation of other states and international treaties of the Russian Federation.

4.10.2. When importing / exporting weapons and ammunition to / from the territory of the Russian Federation and transporting them through the territory of the Russian Federation, the passenger must have a permit for the import / export of weapons and ammunition issued by the Federal executive body authorized in the sphere of arms circulation, or its territorial body. In accordance with the Federal Law of 13.12.1996 No. 150-FZ "On Weapons", foreign citizens are allowed to import sporting and hunting weapons into the territory of Russia upon presentation of an invitation from a legal entity holding a hunting license, a hunting contract with the said legal entity, or an invitation to participate in sporting events and the corresponding permission from the federal executive body authorized in the sphere of arms circulation or its territorial body.

On flights of JSC "ALROSA Airlines" it is allowed to transport no more than 10 units of weapons and 25 kg of ammunition for them, while one passenger is allowed to transport no more than 5 units of weapons and 5 kg of ammunition. The carriage of ammunition, exceeding the established value in quantity and volume (weight), is carried out as dangerous cargo on the basis of an application submitted no later than 24 hours before departure.

4.10.3. When booking air transportation, the passenger must agree with the Carrier on the carriage of weapons and / or ammunition no later than 24 hours before departure. In the absence of agreement, the passenger will be denied the carriage of weapons and ammunition. The passenger can agree on the carriage of weapons and ammunition when purchasing an air ticket at the ticket office or by calling the Airline's call center no later than 24 hours before departure. To coordinate the transportation of weapons and ammunition, when booking, the passenger must provide accurate information on the number of weapons, their nature (type, brand) and purpose (civilian, service, self-defense weapon), the number and weight of the cartridges.

A passenger transporting weapons and/or cartridges must appear at the airport of departure for check-in and registration of the transportation of weapons/cartridges no later than 1 hour 45 minutes before the scheduled departure of the flight. Transportation of weapons and/or cartridges without the consent of the Carrier is prohibited.

4.10.4. During the flight, passengers are prohibited from carrying in the aircraft cabin:

• firearms, gas, pneumatic, bladed and mechanical weapons of all types;

• pistols, revolvers, rifles, carbines and other firearms, gas, pneumatic weapons, electric shock devices and their imitators;

• any models and dummies of weapons (including children's toys);

• crossbows, spearguns, sabers, cleavers, yataghans, broadswords, swords, rapiers, bayonets, daggers, dirks, stilettos, knives: hunting, landing, Finnish, bayonet-knives, knives with an ejecting blade, with locking locks, as well as household knives regardless of their purpose - explosives, blasting agents and objects filled with them: any gunpowder, in any packaging and in any quantity; combat cartridges (including small-caliber); cartridges for gas weapons; caps (hunting pistons); pyrotechnics: signal and lighting flares; signal cartridges, landing bombs, smoke cartridges, bombs, blaster's matches, sparklers, railway firecrackers; TNT, dynamite, TOL, ammonal and other explosives; detonator caps, electric detonators, electric igniters, detonating and fire-conducting cord.

4.10.5. Transportation of any models and dummies of weapons (including children's toys) is permitted only in checked baggage. Weapons may be transported only as a separate piece of checked baggage in an isolated baggage compartment. Combining the baggage allowance for weapons and cartridges is not permitted. Cartridges are transported separately from weapons. On aircraft, which do not provide for the transportation of weapons in the baggage compartment of the aircraft, weapons are transported in the cockpit in special packaging (covers, holsters, special containers, cases, casings), which must be sealed or leaded.

4.10.6. Weapons must be accepted for transportation in an unloaded state provided that they have:

• a license or permit specified in paragraph 77 of the Rules for the Circulation of Civilian and Service Weapons and Cartridges on the Territory of the Russian Federation, approved by Decree of the Government of the Russian Federation of July 21, 1998 N 814 (Collected Legislation of the Russian Federation, 1998, N 32, Art. 3878; 2018, N 21, Art. 3023) (hereinafter referred to as the Rules for the Circulation of Civilian and Service Weapons), for civilian and service weapons;

• copies of the permit for storage and use of weapons, certified in accordance with the procedure established by the legislation of the Russian Federation (if necessary, with the list of numbered weapons records attached), copies of the Unified calendar plan of interregional, all-Russian and international physical education and sports events, calendar plans of physical education and sports events of the constituent entities of the Russian Federation, municipalities, calendar plans of all-Russian and regional sports federations and the order of the head of the legal entity on the organization of transportation of weapons and cartridges for sporting weapons.

Transportation of weapons and ammunition belonging to visa-free transfer passengers who do not cross the border of the checkpoint through the state border of the Russian Federation and do not transport goods through it, must be carried out without a permit to import (export) weapons to the territory of the Russian Federation, from the territory of the Russian Federation.

If the aircraft route passes through the state border, the issue of carrying weapons on board must be settled in advance by the passenger with the relevant authorities of the interested states in order to comply with the laws and regulations in force in these states. The passenger must have permission to enter the country with weapons from the competent authorities of this state.

4.10.7. Weapons that are acquired without a license and (or) registration of which in the federal executive body authorized in the sphere of weapons circulation or its territorial body is not required, and the storage of which is carried out without a permit for the storage of weapons, for the storage and carrying of weapons, or the storage and use weapons must be accepted by the carrier for transportation in an unloaded state on the basis of a certificate of conformity issued in accordance with paragraph 8 of the Regulation on the maintenance and publication of the State Cadastre of Civilian and Service Weapons and Cartridges for Them, approved by Decree of the Government of the Russian Federation of July 21, 1998 No. 814 ( Collection of Legislation of the Russian Federation, 1998, N 32, Art. 3878; 2018, N 21, Art. 3023) (hereinafter referred to as the certificate of conformity), or a state expert opinion confirming the authenticity of a weapon that has cultural value, or the conformity of a copy of an old (antique) weapons or replicas of ancient (antique) weapons to a specific model of a weapon of cultural value, issued in accordance with Article 7 of the Federal Law of December 13, 1996 N 150-FZ "On Weapons" (Collection of Legislation of the Russian Federation, 1996, N 51, Art. 5681; 2019, N 31, art. 4439).

4.10.8. Weapons and ammunition belonging to or in the manner established by the legislation of the Russian Federation in the use of state paramilitary organizations, the circulation of which is carried out in accordance with paragraph 29 of the Rules for the circulation of combat hand-held small arms and other weapons and cartridges for them, as well as bladed weapons in state paramilitary organizations, approved by the Decree of the Government of the Russian Federation of October 15, 1997 N 1314 (Collection of Legislation of the Russian Federation, 1997, N 42, Art. 4790; 2021, N 30, Art. 5787), as well as paramilitary and guard units of an organization under the jurisdiction of a federal body executive authority, exercising functions for the development and implementation of state policy and normative legal regulation in the sphere of activities of the troops of the national guard of the Russian Federation, in the sphere of arms turnover, in the sphere of private security activities and in the sphere of non-departmental security, are adopted for transportation in an unloaded state, provided that there is a corresponding travel certificate (order) with a note on the presence of weapons.

4.10.9. The weapon of a passenger who has the appropriate permit for its right to store and carry it, at the airport of departure, is necessarily transferred to the Carrier for temporary storage for the duration of the flight and is returned to the passenger at the end of the flight at the airport of destination.

4.10.10. Acceptance of weapons for transportation, preparation of necessary documents, delivery on board the aircraft at the departure airport and issue of weapons at the destination airport, the employee is an aviation security officer (ASA).

10/4/11. Acceptance of weapons from a passenger for temporary storage during the flight is formalized by an act of acceptance of weapons and ammunition for the period of the aircraft flight (Appendix 2 of the Instructions for the air transportation of weapons and ammunition (document number: DRU-90.00-020), drawn up in four copies, which are signed by the passenger – the owner of the weapon and the SAB employee.

The first copy of the Act after the responsible crew member signs the acceptance of the weapon on the aircraft board must be attached to the baggage list of the passenger transportation organization service and stored in the said service for one year, unless otherwise established by the legislation on archival affairs in the Russian Federation.

The second copy of the Act after the transfer of weapons on board the aircraft and signing by the responsible crew member must remain and be stored in the SAB of the departure airport for one year, unless otherwise provided by the legislation on archival affairs in the Russian Federation.

The third copy of the act should be transferred to the responsible member of the crew. SAB officer of the destination airport at the end of the unloading of weapons from the side aircraft and verification of compliance of the actual number of baggage sites with weapons and cartridges (according to luggage tags), dates, flight numbers, The direction with the information specified in the act must put down the signature in Act, after which the act must be attached to the flying task and be stored in the course of one year, unless otherwise provided by the legislation on archival case in the Russian Federation.

The fourth copy of the act should be issued to the passenger and presented to them together With a baggage tag, when we receive weapons at the destination airport.

10.10.12. When registering in the initial weapon departure airport, owned by transfer passengers, the act must be executed by an employee Saba in 5 copies from which the responsible member of the crew is awarded The third and fifth copies.

When the aircraft arrives at the transfer airport, the third copy of the act after signatures by an employee of the SAB Airport of Transfer must be attached to the responsible A member of the crew to the flying task.

The fifth copy of the act, together with the weapon, should be handed to the responsible member crew when loading weapons on board the aircraft flying to the airport appointments. When the aircraft arrives at the destination airport and after signatures of the act by an employee of the Sab of Airport Airport, the fifth copy of the act must To be attached to the responsible member of the crew to the flying task.

Registration and transfer of the first, second and fourth copies of the act carried out in accordance with paragraph 4.10.11 of these Rules.

4.10.13. To transportation as registered baggage from one passenger Weapons should be accepted, in an amount not exceeding 5 units, cartridges, in the number not exceeding 1000 pieces weighing no more than 5 kg (category 1.4s, assigned to dangerous goods, DOC 9284 AN/905 “Safe transportation of dangerous cargoes by air "of the Convention on International Civil Aviation, Packed in covers, holsters or special cases, as well as in special packaging weapon manufacturer (for foreign citizens, the transportation of imported to The territory of the Russian Federation of weapons in order to hunt and participate in sports measures to the place of the relevant event are carried out in locking cases).

4.10.14. Cartridges weighing more than 5 kg are allowed to be transported only as hazardous cargo, designed in accordance with the requirements of technical instructions for safe transportation of dangerous goods by air of application 18 DOC 9284 AN/905 "Safe transportation of dangerous goods by air" of the Convention on International Civil Aviation.

4.10.15. Transportation of cartridges with explosive or incendiary bullets, cartridges for gas weapons, as well as devices equipped with tearful or annoying substances, on board aircraft of civil aviation Forbidden.

4.10.16. When transporting weapons used by employees of state militarized organizations of the following on business trips, allowed transportation of weapons in excess of the norms established by these Rules, in the presence of travel certificate (instructions) with a mark on the availability of weapons.

10/4/17. The transportation of combat small arms and ammunition for them without their transfer to the carrier for placement during the flight in an isolated compartment of the aircraft is permitted to employees and (or) military personnel of the State Courier Service of the Russian Federation, the Intergovernmental Courier Communications, accompanying the correspondence, provided for by the Federal Law of December 17, 1994 N 67-FZ "On Federal Courier Communications" (Collection of Legislation of the Russian Federation, 1994, N 34, Art. 3547; 2015, N 13, Art. 1809) and the Agreement on Intergovernmental Courier Communications, signed in Minsk on January 22 1993, (Bulletin of International Treaties 2004, No. 10), entered into force on 22 January 1993 g.), the Federal Protective Service of the Russian Federation, the Federal Security Service of the Russian Federation, the troops of the National Guard of the Russian Federation and the Ministry of Internal Affairs of the Russian Federation, accompanying objects of state protection, ensuring the safety of persons subject to state protection, and other persons on the basis of federal laws and adopted in accordance with them other regulatory legal acts of the Russian Federation (hereinafter - armed employees).

4.10 .18. Armed employees must have a travel certificate with a note on the availability of combat hand-held small arms, ammunition for them, special equipment and a seal with a reproduction of the State Emblem of the Russian Federation, and employees of the Intergovernmental Courier Communications - a travel certificate with a note on the availability of combat hand-held small arms, ammunition for them , special means and the official seal of the state courier service that issued the certificate. The travel certificate must also contain a record of the purpose of the trip - escorting and ensuring state security (state protection) and safety of persons or escorting correspondence in accordance with the requirements.

10/4/19. When transporting convicts and persons in custody, the convoy's weapons (in an unloaded state) after pre-flight inspection are placed in a locked metal box (container) belonging to the guard, which is sealed by the head of the guard and handed over to the SAB employee under a certificate for transfer on board the aircraft. of the vessel. A copy of the act is with the head of the convoy. The metal box (container) with the convoy's weapons is transported in an isolated compartment of the aircraft.

4.10.20. Military personnel and employees of paramilitary organizations who are on duty but do not have the appropriate travel certificates (orders) / or who do not accompany escorted persons, transfer weapons for temporary storage during the flight and receive them at the end of the flight at the destination airport.

10/4/21. Employees of the following services, who have the appropriate travel certificates, while on duty, are not given weapons for temporary storage during the flight:

• Federal Security Service of the Russian Federation,

• Federal Security Service of the Russian Federation,

• State Courier Service of the Russian Federation,

• Intergovernmental courier communications,

• Troops of the National Guard of the Russian Federation,

• Ministry of Internal Affairs of the Russian Federation.

4.10.22. For the above-mentioned armed employees, a representative of the Airline (an employee of the service organization) conducts a briefing on the rules of carriage, the danger of the presence and use of weapons on board an aircraft. The passenger is familiar with the “Memo for passengers entitled to transport weapons” (Appendix 9) Rules for the air transportation of passengers, baggage and cargo (document number: DRU-20.00-003) and signs in two copies:

• The first copy is given to the passenger,

• The second copy is given to the aircraft crew for inclusion in the flight assignment.

The employees of the transportation organization service and the aviation (transport) security service of the airport are obliged to inform the representative Airlines/authorized agents about armed passengers on board the flight.

4.10.23. The transfer of weapons to a passenger at the destination airport is carried out by an aviation security service employee upon presentation by the passenger-owner of the weapon of the fourth copy of the act, baggage tags, an identity document, a document for the right to carry and store weapons, and, where necessary, the appropriate permit for their import into the territory of the Russian Federation and export from the Russian Federation.

4.10.24. Payment for the transportation of weapons is made according to the tariffs registered by the airline, information about which can be found on the airline's website by clicking on the link:

• https://www.aero.alrosa.ru/for-passenger/about-bag/;

• or by going to the official website and going to the tab “Home Page” — “More” — “Additional Services” — “Additional Baggage”

• or in the ALROSA Air Co. mobile app.

4.11.1. Domestic animals are accepted for transportation in the baggage compartment (checked baggage) or in the passenger cabin of the aircraft as carry-on baggage: dogs, cats, birds.

4.11.1.1. Brachycephalic dogs (English Bulldog, Boston Terrier, French Bulldog, Shih Tzu, Cavalier King Charles Spaniel, American Bulldog, Pekingese, Brussels Griffon, Pug, German Boxer, Dogue de Bordeaux, etc.) are not accepted for carriage in the baggage compartment (checked baggage). The carriage of the specified breeds of dogs is possible as carry-on baggage (in the passenger cabin of the aircraft) or on a passenger seat, taking into account the requirements of paragraph 4.11.9.

4.11.1.2 Dogs of aggressive or fighting breeds are transported only in the baggage compartment, regardless of the age and weight of the animal, and only in containers with a reinforced structure:

• the container door must be metal and smooth;

• the upper and lower parts of the collapsible container must be connected to each other with metal bolts and nuts.

List of potentially dangerous dogs classified as aggressive or fighting (approved by Decree of the Government of the Russian Federation dated July 29, 2019 N 974):

1. Akbash;
2. American Bandogge;
3. Ambulldog;
4. Brazilian Bulldog;
5. Bully Kutta;
6. Alapaha Bulldog (Otto);
7. Bandog;
8. Wolf-dog hybrids;
9. Wolfdog (wolf hybrid);
10. Ghoul Dog;
11. Pit Bull Mastiff;
12. North Caucasian Dog;
13. Crossbreeds of dogs specified in items 1-12 of this list.

4.11.1.3. The following groups of animals and birds are not accepted for carriage in the aircraft baggage compartment (checked baggage) or in the passenger cabin (as carry-on baggage, in a separate seat):

• arthropods (insects, arachnids, crustaceans and centipedes);

• reptiles (turtles, crocodiles, beaked-headed and scaly);

• amphibians (tailed, tailless, caecilians (legless);

• rodents (squirrel-like, beaver-like, mouse-like, spiny-tailed and porcupines);

• fish and fish seed, marine and river animals requiring transportation by water;

• animals and birds that are not domestic, tamed (taken from the wild), large predators that in a state of natural freedom in their habitat are representatives of the wild fauna, such as bears, large primates (gibbons, orangutans, gorillas, chimpanzees, etc.), wild cats such as caracal, serval, ocelot, jungle cat, fishing cat, Far Eastern forest cat, Pallas's cat, Andean cat, Chilean cat, etc., large predators of the feline family: snow leopard, jaguar, lion, tiger, panther, lynx, puma, etc.);

• sick and experimental animals/birds;

• animals whose weight together with the container exceeds 50 kg.

4.11.2. The Passenger is obliged to inform the Carrier or its authorized air ticket sales agent about the carriage of domestic animals/birds when booking the carriage or purchasing a passenger Ticket. Or, the passenger must notify the Carrier in advance, at least 72 hours before departure, about the possibility of providing the service for transporting an animal. Also, permission from the countries of arrival or transit for international air transportation is required.

Note: Registration of transportation of an animal is carried out only at the ticket office of the Airline or its authorized ticket sales agent.

4.11.3. Pets are accepted for transportation in the baggage compartment (checked baggage) or in the passenger cabin of an aircraft as carry-on baggage if accompanied by an adult passenger (at least eighteen years of age).

4.11.4. When transporting a domestic animal permitted in paragraph 4.11.1 of these Rules, a container or rigid cage with air access and a strong lock must be used (for animals specified in paragraph 4.11.1.2, a reinforced cage/container structure in accordance with the requirements of paragraph 4.11.1.2). The size of the container (cage) must allow the animal to stand up to its full height and turn 360 degrees around its axis. The bottom of the container (cage) must be waterproof and covered with absorbent material, there must be a side along the perimeter of the bottom to prevent the absorbent material from spilling. The container (cage) must be equipped with handles for lifting and carrying it. If the container (cage) has wheels, they must be removed or fixed in a non-working position during transportation. The conditions for transporting domestic animals in the aircraft cabin under the seat are described in Section 4.11.8, the conditions for transporting animals on a passenger seat are described in Section 4.11.9.

4.11.5. When transporting birds, a closed container (cage) must be used, which must be covered with a dense light-proof fabric that prevents light from getting through. The container (cage) must have a locking device that prevents the container (cage) from opening spontaneously in flight. The bottom of the container (cage) must be waterproof and covered with absorbent material, there must be a side along the perimeter of the bottom that prevents the absorbent material from spilling. The container (cage) should be wide enough for the bird to turn around without fully spreading its wings. For comfort and imitation of the natural habitat, it is recommended to provide perches in the container (cage) for the birds to sit on.

4.11.6. The design of the container (cage) must meet the requirements of the IATA for the carriage of live animals/birds (Live Animals Regulations (LAR).

4.11.7. In case of carriage of animals/birds as checked baggage (in the baggage compartment of the aircraft), it is permitted to use only rigid containers (cages); the use of a soft carrier bag for carriage as checked baggage is not permitted.

4.11.8. Carriage in the passenger cabin of the aircraft under the seat:

4.11.8.1. In containers (cages, carrier bags) when placed under a passenger seat. The container (cage, carrier bag) with the animal must be placed strictly under the seat in front. It must not be located near emergency exits, in aisles or on luggage racks,

4.11.8.2. The maximum dimensions of the container (cage) must not exceed 45×30×25 cm (length × width × height),

4.11.8.3. The weight of the animal together with the carrier bag must not exceed 10 kg, subject to compliance with clause 4.11.4 of these Rules,

4.11.8.4. The animal must be kept inside a closed container for the entire time it is in the passenger cabin of the aircraft (during the flight, taxiing, boarding, disembarking),

4.11.8.5. Feeding animals is prohibited during the entire flight,

4.11.8.6. Transportation of animals and birds is permitted only in the economy class cabin, upon agreement with the Carrier. Transportation of domestic animals and birds is prohibited in the business class cabin, in and on seats located in the rows near the emergency exits.

4.11.9. Transportation in the passenger cabin of the aircraft on a separate seat:

4.11.9.1. In rigid containers (cages) on a passenger seat, shall be placed strictly on the passenger seat of the aircraft near the window, next to the passenger transporting the animal (only in designated places). To ensure reliable fastening of the container (cage) on the passenger seat in the aircraft cabin, it is prohibited to transport animals/birds on the passenger seat in a soft carrier bag and container (cage) that do not meet the requirements of the Carrier:

4.11.9.2. The maximum dimensions of the container (cage) shall not exceed 60×40×40 cm (length × width × height).

4.11.9.3. The weight of the animal together with the container (cage) shall not exceed 23 kg.

4.11.9.4. A single ticket is issued for the passenger and the additional seat for transporting the pet/bird. Payment for the additional seat is made at the available economy class fare.

4.11.9.5. The free baggage allowance, hand baggage allowance and meals do not apply to additional space for transporting a pet/bird.

4.11.9.6. The animal must be inside a closed container for the entire time it is in the passenger cabin of the aircraft (during the flight, taxiing, boarding, disembarking).

4.11.9.7. Feeding animals during the entire flight is prohibited,

4.11.9.8. Animals may be transported in the economy class passenger cabin upon agreement with the Carrier. Transportation of domestic animals/birds with additional space in the business class cabin, in seats with increased comfort, in seats located in the rows near emergency exits, is prohibited.

4.11.10. A passenger transporting a pet/bird by air must present, when checking in for a passenger ticket, valid health documents for the pet/bird issued by the competent veterinary authorities, as well as other documents if required by the legislation of the country of departure, transit and destination airport. To fly within the Russian Federation, you must have a veterinary passport with the following marks:

• about a rabies vaccination received no earlier than 12 months and no later than 20 days before departure,

• about a clinical examination of the animal by a veterinarian no earlier than 14 days before departure.

Detailed information on the requirements for import / export / transit / transportation of domestic animals on the territory of the Russian Federation is available on the official website of the Federal Service for Veterinary and Phytosanitary Surveillance (ROSSELKHOZNADZOR).

4.11.11. The carrier limits the number of animals transported on one flight on board the aircraft:

4.11.11.1. No more than 8 (eight) containers with animals may be transported in the aircraft cabins on one flight (2 on the aircraft passenger seat, 6 under the passenger seat),

4.11.11.2. In one container in the passenger cabin of an aircraft (as carry-on baggage) you can transport:

• no more than 2 (two) adult animals, if they get along well with each other, with a total weight together with the container (cage, carrier bag) of no more than 10 kg, subject to the container requirements specified in clause 4.11.4;

• no more than 3 (three) animals aged 8 weeks to 6 months from one litter, subject to the container requirements specified in paragraph 4.11.4.

4.11.11.3 No more than 3 (three) animals may be transported in the baggage compartment of an aircraft on one flight. Carriage of antagonist animals (cat, dog) in one baggage compartment is prohibited.

4.11.11.4 One passenger may carry:

• 1 (one) container (cage, carry-on bag) in the passenger cabin of the aircraft (as carry-on baggage) and 1 (one) container (cage) on a separate passenger seat;

• 1 (one) container (cage, carry-on bag) in the passenger cabin of the aircraft (as carry-on baggage) or 1 (one) container (cage) on a separate passenger seat, and 1 (one) container (cage) in the baggage compartment of the aircraft (checked baggage).

Note: The carrier reserves the right to limit the number of animals/birds carried on one flight depending on the type of aircraft, flight route, commercial load, etc.

4.11.12. A guide dog accompanying a visually impaired passenger is transported in the aircraft cabin without a container, free of charge, in addition to the established free baggage allowance, subject to the following conditions:

4.11.12.1. appropriate training, which is confirmed by the presence of a guide dog training certificate;

4.11.12.2. the animal has a collar, leash and muzzle;

4.11.12.3. placing the animal at the owner's feet, the guide dog must be tied to the seat at the passenger's feet;

4.11.12.4. feeding guide dogs during check-in and during the flight is prohibited;

4.11.12.5. seats for a passenger accompanied by a guide dog, seats are provided at the back of the aircraft cabin;

4.11.12.6. the animal must not be located near emergency exits and in the aisles,

4.11.12.7. The number of guide dogs transported in the passenger cabin of an aircraft is determined depending on the number of passengers on board the aircraft from among disabled persons and other persons with limited mobility in accordance with the carrier's rules.

4.11.13. A service dog may be transported in the passenger cabin of an aircraft with the consent of the carrier upon presentation to the carrier of a document confirming that the passenger accompanying the service dog is an employee of the canine service of the federal executive body and a document confirming the special training of the service dog.

4.11.13.1. A service dog transported in the cabin of an aircraft must have a collar and a muzzle and be tied to the seat at the feet of the passenger accompanying it,

4.11.13.2. a seat for a passenger with a dog is provided in accordance with paragraph 4.11.17 of these Airline Rules.

4.11.14. Pets/birds are accepted for carriage on condition that the passenger assumes full responsibility for them. The carrier shall not be liable for any damage caused to third parties by such animals/birds, and shall not be liable to such passenger in the event of refusal to import or transport such animals/birds through any country or territory.

4.11.15. The passenger is obliged to comply with all requirements of the Carrier, and is obliged to compensate the Carrier for all losses and additional expenses in the event of damage caused by a pet/bird to the aircraft, baggage of other passengers, health and/or life of other passengers.

11/4/16. Online check-in of a passenger with an animal is prohibited.

Tariffs for the carriage of animals on aircraft are set in accordance with the established Rules for the application of tariffs of the Carrier.

11/4/17. In the interests of safety, passengers transporting pets / birds are provided with specially designated seats in the passenger cabin of the aircraft in accordance with the requirements of the Airline's rules:

• Seats in the emergency exit row are not provided.

• Seats in the same block of seats with passengers with children, passengers with limited mobility, or passengers transporting other animals are not provided.

• In the event of non-compliance by passengers with the requirements for the carriage of animals by air (in the passenger cabin of the aircraft, in the baggage compartment of the aircraft), the Carrier refuses such carriage.

11/4/18. Transportation of animals and birds on the Airline's flights is carried out taking into account the requirements of regulatory documents:

• IATA Live Animals Regulations (hereinafter referred to as LAR),

• Order of the Ministry of Transport of Russia dated 28.06.2007 N 82 (as amended on 15.09.2020) "On approval of the Federal Aviation Rules "General rules for air transportation of passengers, baggage, cargo and requirements for servicing passengers, consignors, consignees" (Registered in the Ministry of Justice of Russia on September 27, 2007 N 10186),

• "Washington Convention on International Trade in Endangered Species of Wild Fauna and Flora" (CITES), signed in 1975.

Note: The airline has the right to refuse to transport animals if the requirements of the legislation of the Russian Federation and other countries are not met, or if the cargo and documents do not meet the established requirements.

11/4/19. Transportation of infected animals is prohibited.

11/4/20. The weight of the animal together with the container (cage) when transported in the baggage compartment of the aircraft must not exceed 50 kg.

4.11.21. Transporting animals in a wire container is prohibited.

4.11.22. Sender's responsibilities when presenting live animals for shipment as cargo:

• Complete the Sender's Certificate for Live Animals (Appendix 5)

• When presenting for delivery to AVI for transportation, the sender is obliged to ensure full compliance of the cargo and accompanying documents requirements of the IATA Live Animals Regulations, including:

— provide evidence that the animal being shipped is healthy;

— provide evidence of the animal's special condition (newborn, pregnant - in the case of such a condition);

— provide evidence that the animal was sedated;

— provide a 24-hour emergency telephone number for contacting the responsible person in necessary cases;

— present all relevant documents required by LAR (including CITES documents and permits from transit and destination countries in established cases);

— present the animal in an appropriate container, with markings and signs applied to it;

— if the animal must be fed / watered during transportation, the relevant instructions must be attached to the cargo documents, the instructions and food must be attached to the containers with the animals;

— notify the recipient of the cargo arrival time. Notification is made after the cargo is confirmed for shipment, any change must be reported additionally.

— comply with the requirements of paragraph 1.2 of LAR.

— book the carriage of cargo and obtain proper confirmation in accordance with the procedure in force in the Airline.

4.11.23. Requirements for containers with live animals when shipped as cargo:

• Containers in which live animals are transported must comply with the requirements of Part 8 LAR (Live Animals Regulations IATA), including the following:

• The size of the container (cage) must not exceed the dimensions LxWxH 102 x 72 x 76 cm.;

• the device, appearance, materials and its construction comply with the Container requirements of Part 8 LAR (Live Animals Regulations IATA), established for the given species of animal(s);

• the strength of the container corresponds to that prescribed in the specific Container requirement;

• the container is made of non-toxic materials;

• the container is safe for the animal;

• the container is clean, there are no leaks;

• the container dimensions correspond to the animal's dimensions (the animal can stand and turn normally);

• ventilation appropriate to the size of the animals is provided on at least 3 sides (if specified in the LAR Container Requirement);

• the door (if specified in the LAR Container Requirement) is made in the form of a grate or screen with openings;

• the floor of the container is covered with absorbent / sorbent material (wood shavings, peat or sawdust), the use of hay or straw is undesirable, since some countries prohibit their import.

4.11.24. When handing over the animal to the Carrier at check-in for the flight, the passenger must inspect the animal to check the condition of the animal, the container / cage and locking devices.

4.11.25. The carrier shall not be liable for any injury, loss, delay in delivery, illness or death of animals/birds, as well as in the event of refusal to import them or to carry them through any country or territory.

4.12.1. Baggage may be checked in by a passenger for carriage with a declared value. The declared value of baggage must not exceed the actual value of the baggage. When a passenger declares the value of the baggage being checked in for transportation, the Carrier has the right to demand that the passenger present the contents of the baggage for inspection and, in the event of an obvious discrepancy between the amount of the declared value and the contents of the baggage, establish its actual value or refuse to accept the baggage for transportation with the declared value.

4.12.2. The declared value shall not exceed 20,000 (twenty thousand) rubles. If the baggage valuation amount exceeds this amount, the passenger shall be obliged to provide primary accounting documents (receipts, copies of receipts, etc.) for the baggage being valued. The carrier shall leave a copy of the provided documents at the airport of departure and permit the carriage of the baggage if the passenger complies with all baggage valuation conditions. The value of the checked baggage shall be declared for each piece of baggage separately.

4.12.3. The fee for the declared value of checked baggage is 0.5% of the declared value and is paid at the point of departure.

4.12.4. All items accepted for carriage as baggage with declared value must be in sound packaging that prevents access to the contents.

4.13.1. Each piece of checked baggage must have proper packaging that ensures its safety during transportation and handling and eliminates the possibility of causing harm to passengers, crew members, third parties, damage to the aircraft, baggage of other passengers or other property.

4.13.2. Baggage that does not meet the requirements of paragraph 4.13.1 will not be allowed for transportation.

4.13.3. Combining two or more items in separate packaging into one piece is not allowed.

4.13.4. Baggage in the packaging of which there are sharp, protruding objects, as well as baggage in faulty packaging is not allowed for carriage.

4.13.5. Baggage with external damage that does not affect its safety during transportation and handling and cannot cause harm to passengers, crew members, third parties, damage the aircraft, baggage of other passengers or other property, may be accepted for carriage as checked baggage with the consent of the Carrier. In this case, the presence and type of damage are confirmed by the passenger's signature.

4.13.6. The carrier has the right to refuse to accept a passenger's baggage as checked baggage if the baggage is not placed in packaging that ensures its safety under normal handling conditions.

4.14.1. The Carrier shall ensure that passengers are informed of the place of delivery of their checked baggage at the airport of destination, stopover or transfer, as well as of the reason and duration of any delay in delivery of the baggage and shall ensure that the baggage is delivered to passengers.

4.14.2. The passenger shall receive their checked baggage after presenting it for delivery to the Carrier at the point of destination, stopover or transfer on the basis of the baggage receipt and the tear-off coupon of the numbered baggage tag.

4.14.3. Baggage shall be delivered at the airport to which the baggage was accepted for transportation. However, at the passenger's request, baggage may also be issued at the point of departure or at an intermediate point of landing, if the delivery of baggage at these points is not prohibited by the regulations of state authorities and if the time and circumstances allow the delivery.

In the event of such delivery of baggage at the point of departure or at an intermediate point of landing, all amounts previously paid to the Carrier in connection with the carriage of this baggage may be refunded only with the consent of the Carrier.

4.14.4. If the person claiming to receive the baggage cannot present the baggage receipt and the tear-off stub of the baggage tag, the Carrier may issue the baggage to such person only on condition that he presents sufficient evidence of his rights to this baggage. An act on the issue of such baggage must be drawn up.

4.15.1. Checked baggage shall be stored at the airport to which the baggage is to be delivered in accordance with the passenger air carriage agreement for two days, including the day of arrival of the aircraft on which the checked baggage is delivered, without charging an additional fee.

Further storage of checked baggage shall be provided by the carrier or the servicing organization. Expenses for storing baggage not received by the passenger within the period established by this clause shall be reimbursed in accordance with the civil legislation of the Russian Federation.

4.15.2. Passenger baggage that does not have a baggage tag and whose owner has not been identified is considered undocumented baggage.

4.15.3. Passenger baggage, from the moment of its delivery to the destination airport, including undocumented baggage, is considered unclaimed if it has not been received by anyone within 6 months from the date of its arrival and is sold by the Carrier in accordance with the legislation of the Russian Federation.

4.15.4. The carrier or handling organization is obliged, within the established storage period before the sale of baggage as unclaimed, to take reasonable measures to search for the passenger-owner of the baggage.

4.15.5. Undocumented baggage, the owner of which was identified as a result of the search, is stored at the airport for 6 months from the date when the destination airport that received such baggage sent the owner written notice of the arrival of the baggage. After this period, the baggage is considered unclaimed and is subject to sale.

4.15.6. Perishable products in unclaimed or undocumented baggage, in case of their damage, are subject to destruction. The impossibility of their further storage and destruction are formalized by a report.

4.15.7. Carry-on baggage left or forgotten by a passenger on board an aircraft is stored at the destination airport for the time and under the conditions of storage without documented and unclaimed baggage.

4.16.1. The Carrier or the Handling Organization shall take all necessary measures to search for baggage if the passenger, after arriving at the point of destination, stop or transfer, has not received his/her baggage and has notified in writing of the baggage non-arrival, without leaving the baggage claim area, in the relevant Baggage Delivery Application (Appendix 8).

4.16.2. In the event of failure to deliver baggage to a passenger due to the fault of the Carrier, the baggage, the carriage of which was paid for by the passenger in accordance with the rules established by the Carrier, shall be sent to the destination, stopover or transfer point at the expense of the guilty parties under the supervision of the Carrier.

4.16.3. If the checked baggage is not found within twenty-one days from the date of filing a claim for non-receipt of baggage, the passenger has the right to demand compensation for damage caused by the loss of the checked baggage.

4.16.4. If the checked baggage is found, the service organization at the airport, on the basis of the commercial service agreement, shall ensure that the owner of the checked baggage is notified and delivered to the airport (point) specified by the passenger and, at the passenger's request, to the address specified by him, without charging an additional fee under the supervision of JSC ALROSA Airlines.

4.17.1. The following sports equipment is permitted to be carried free of charge per passenger:

Note: sports equipment not included in the above list is not carried free of charge in excess of the free baggage allowance. Each piece of sports equipment baggage must comply with the requirements of the Carrier's Baggage Carriage Rules.

4.17.2. The transportation of sports equipment must be agreed with the Airline no later than 24 hours before the flight departure time.

4.17.3. When flying groups of passengers or passengers traveling together, it is prohibited to sum up the free transportation of sports equipment.

4.17.4. For additional equipment (ski poles, boots, skates , helmet, etc.), transported without a set (specified in clause 4.17.1 of the Rules), the free baggage allowance in excess of the free baggage allowance established by the Carrier does not apply.

4.17.5. A ticket without baggage allows for the paid transportation of sports equipment with the registration of an additional piece of baggage. Each piece of such baggage must comply with the requirements of the Rules for the carriage of baggage on the Carrier's flights.

4.18.1. In addition to the free baggage allowance established by the Carrier, one passenger may carry a stroller with a folding mechanism, in an amount of no more than one piece of baggage, provided that the passenger is traveling with the child for whom the stroller is intended.

4.18.2. The passenger (at his/her request) is allowed to proceed with the child's folding stroller to the entrance to the aircraft / to the aircraft steps, where it is stored in the baggage hold. Upon arrival at the destination airport, the passenger picks up the stroller after exiting the aircraft (at the steps). In this case, at the check-in counter, the passenger must notify the check-in agent in advance of his/her desire to take the child in a stroller to the aircraft steps, while the weight of the stroller must not exceed 23 kg. If this requirement is not met, the stroller is checked in as baggage at the check-in counter.

Note: If, upon arrival at the destination airport, at the time the passenger exits the steps to proceed to the airport terminal, baggage unloading has not yet begun, then the passenger will receive the baby stroller in the arrivals hall in the baggage claim area.

4.18.3. When transporting a stroller as specified in clause 4.18.2, the stroller is marked with a "LIMITED RELEASE" tag. The stroller must also be marked with a baggage tag.

4.18.4. At the gangway, the passenger must leave the baby stroller folded, where the protruding parts and wheels must be put on the stopper, covers and protective elements must be removed and placed inside. Additional packaging is carried out at the passenger's own expense.

4.18.5. In the case of transportation of a folding baby stroller without a child, the general rules for the carriage of baggage will apply to such a stroller. Each piece of such baggage must comply with the requirements of the rules for the carriage of baggage on the Carrier's flights.

Cremated remains of a person or animal are transported in special packaging – Urn. Urn with cremated remains (ashes) may be transported only in the baggage compartment of the aircraft as cargo.

Transportation of Urn with ashes must be agreed upon with the Carrier in advance, at least 24 hours in advance.

Urn with ashes is not subject to free baggage allowance.

The urn with ashes is transported in special packaging (box, crate, container) larger than the Urn itself, the space between the inner walls of the packaging and the Urn must be filled with an absorbent (sawdust, polymer shavings and foam) to prevent the Urn from moving freely inside the packaging.

The passenger transporting the Urn with ashes must present the originals of the relevant documents:

• a death certificate with a stamp;

• a certificate of absence of foreign attachments in the urn (it is issued by the crematorium or funeral company);

• for international transportation - official permission to import the urn from the consulate of the destination country.

To be accepted for transportation, the Urn with ashes must be X-rayed (using inspection equipment); if it is not possible to X-ray it, the contents must be determined using a gas analyzer (a device for identifying explosives SAB). If it is not possible to identify the contents of the Urn using one of the two methods listed above, the Urn with ashes is not allowed for transportation.

Note: Airport SABs must be able to "x-ray" the urn to verify its contents. Most metal or stone urns, when x-rayed, create a general background, "illumination", which does not allow the contents to be accurately determined. This is why it is recommended to use an x-ray- transparent wooden container.

5.1.1. Cargo transportation is carried out by passenger and cargo aircraft operating flights within the territory of the Russian Federation and international air transportation.

Cargo transportation by passenger aircraft is carried out in the order of their additional loading.

5.1.2. The Carrier accepts for transportation cargo, the nature of the packaging and the properties of which allow its safe transportation under the following conditions: at low pressure up to 145 mm Hg, at a temperature of + / – 60 degrees Celsius and overloads up to 3g. Cargo must be packed taking into account its specific properties and features in such a way that, under normal handling measures, their safety is ensured during transportation by air, and also in such a way that the possibility of causing harm to other persons or damage to other cargo or the Carrier's property is excluded.

5.1.3. Some types of special cargo (perishable, hazardous, animals), as well as heavy and oversized cargo, are accepted for transportation by agreement with the Carrier in accordance with the conditions set out in these rules and the requirements of domestic, international or other regulatory documents.

5.1.4. The cargo must not change its chemical, physical or other properties that may lead to its spoilage or to an increase in the degree of danger during transportation.

5.1.5. The dimensions of the cargo are limited by the dimensions of the loading hatches and baggage cargo compartments. The total mass of the transported cargo is limited by the permissible maximum commercial load and (or) the volumes of the cargo compartments of the aircraft used.

5.1.6. The transported cargo is subject to mandatory inspection by the aviation security service of the departure airport using technical inspection means.

5.2.1. Cargo is transported after the Carrier or its authorized agent has registered it under the air waybill and paid for it by the consignor, unless otherwise agreed upon in additional agreements.

The air waybill certifies the conclusion of a contract for the air carriage of cargo, the acceptance of cargo for carriage and the terms of carriage of cargo. It contains information on the carriage of cargo during its movement from the airport (point) of departure to the airport (point) of destination, as well as information on the payment for the carriage of cargo.

If the air waybill is issued in electronic form, the consignor (upon his request) is issued a receipt for the carriage of cargo.

In case of execution of the air waybill in paper form, the first copy of the air waybill remains with the carrier, the second copy is intended for the consignee and must accompany the cargo, the third copy is returned by the carrier or authorized agent to the shipper upon acceptance of the cargo.

5.2.2. The air waybill is executed on the basis of the application for the carriage of cargo signed by the Consignor and a document certifying the identity of the Consignor, or a power of attorney and a document certifying the identity of the holder of the power of attorney.

5.2.3. The cargo transportation application shall contain the information necessary for the carriage of cargo, including, but not limited to, information on hazardous cargo and the absence of items and substances prohibited for transportation.

All necessary entries in the air waybill shall be made at the time of its execution. In the case of execution of the air waybill in paper form, all copies of the air waybill shall be identical.

5.2.4. The consignor shall provide reliable and sufficient documents which, prior to the transfer of the cargo to the consignee, are necessary to meet the requirements related to border, customs, sanitary and quarantine, veterinary, quarantine phytosanitary types of control provided for by the legislation of the Russian Federation and/or the legislation of the country to, from or through the territory of which the transportation is carried out. The carrier is not obliged to check the reliability or sufficiency of these documents.

5.2.5. The air waybill must have at least three original copies. However, the air waybill may have up to five copies: for confirmation of receipt of the cargo, for the destination airport, for the first Carrier, for the second Carrier and for the authorized agent of the Carrier.

The air waybill may include up to five more copies, each of which must be marked as an additional copy and its number.

5.2.6. The air waybill must reflect:

• the transportation route, tariff, cost, number of pieces, weight, type (nature) of cargo;

• conditions for limiting the Carrier's liability for domestic and international transportation of cargo for its loss, shortage, damage (spoilage) or delay in transportation;

• obligations of the Carrier to deliver cargo accepted for carriage to the point of destination and to issue it to the consignor and obligations of the consignor;

• on payment for air carriage of cargo;

• conditions under which the return of cargo handed over for transportation is carried out, change of consignee, disposal of cargo in case of its non-receipt by the consignee for any reason;

• requirement to notify the Carrier of the consignee of the arrival of the cargo at the destination and the consignee's obligations to accept the cargo and its removal;

• the penalties applied for failure to fulfill the terms of the air cargo carriage agreement, as well as the obligations to draw up commercial acts, to file claims and to apply other sanctions provided for by the current legislation;

• the shipper's obligations concerning the air carriage of cargo, compliance with the laws and other regulatory documents of the state to (from, through) whose territory the cargo may be transported;

• information on the conditions of air carriage of dangerous goods.

5.2.7. The typographic text on the front side of the air waybill form (form name, column names and other information), as well as on the back side of the air waybill form, must be made in Russian and English.

5.2.8. It is permitted to present on the reverse side of the air waybill form information on the Carrier's liability limitation and the terms of the cargo carriage agreement for domestic air transportation only in Russian, for international transportation only in English.

5.2.9. The air waybill must be signed by the carrier or authorized agent and the consignor. In case of registration in electronic form, the consignment note is certified by the electronic signature of the carrier or authorized agent and the consignor in accordance with the Federal Law of April 6, 2011 N 63-FZ "On Electronic Signature" (Collection of Legislation of the Russian Federation, 2011, N 15, Art. 2036; 2020, N 24, Art. 3755).

5.2.10. Changes to the air waybill shall be made by the Carrier or an authorized agent in agreement with the shipper.

5.2.11. In order to meet the requirements related to border, customs, sanitary-quarantine, veterinary, quarantine phytosanitary types of control provided for by the legislation of the Russian Federation and the legislation of the country to which the cargo is transported, and to pay the fees, the consignment note, if issued in paper form (the original for the carrier and the original for the consignor), as well as other documents related to the cargo, are issued by the carrier or servicing organization to the consignee against signature.

5.3.1. Cargo is accepted for transportation under the following conditions:

• upon provision by the consignor of the necessary documents stipulated by the current legislation, other regulatory documents in the field of civil aviation, as well as these rules;

• the dimensions of the cargo must ensure its free loading (unloading) on ​​(from) the aircraft, its placement in the baggage and cargo compartments and securing;

• the cargo during transportation must not create a danger to passengers, members of the crew of the aircraft on which it is transported, as well as baggage and other cargo transported together;

• the cargo must have a serviceable container, packaging (ensuring the possibility of their secure mooring on board the aircraft and safety during transportation) and marking;

• import (export) or transit / transfer to (from), through the territory of the state must be permitted by the laws and regulations of this state;

• the cargo must be delivered to the airport of departure taking into account the timeframes necessary for its processing, as well as for passing the necessary pre-flight procedures and meeting the requirements related to border, customs, immigration, sanitary and quarantine, veterinary, phytosanitary and other types of control.

Acceptance of cargo for transportation is certified by the execution of a consignment note.

5.3.2. Perishable, dangerous goods, animals and other special goods are accepted for transportation if they are permitted for transportation by the legislation of the Russian Federation, other states, international documents in the field of civil aviation and other regulatory documents in the field of civil aviation, as well as these rules.

5.3.3. Cargo exceeding the established limits in weight and dimensions may be accepted for transportation in accordance with the rules established by the Carrier.

5.3.4. Consignments of various items and goods are not allowed to include: valuable cargo, animals, coffins with human remains and urns with ashes, dangerous cargo.

5.4.1. If official state (authorized) bodies have announced the introduction of an embargo with respect to any state or any territory, the following procedure shall apply to air transportation of cargo:

• the carrier has the right to establish an embargo, which will be in effect from 00:00 hours of the day following the notification of the introduction of the embargo. After the introduction of the embargo, cargo falling under the embargo will not be accepted for carriage on aircraft;

• the embargo may be established, changed or cancelled by written notice by the Carrier;

• the time of notification of the introduction of embargo is expressed in GMT (Greenwich Mean Time).

5.5.1. The carrier or its authorized agent, when accepting cargo for transportation, shall weigh the cargo in the presence of the consignor and indicate its actual weight in the consignment note.

5.5.2. When accepting large-sized and/or other oversized cargo for transportation, it is permissible to use the weight characteristics of the cargo, provided in the technical documentation of the consignor, as indicated in the consignment note.

5.5.3. The consignor is responsible for the accuracy of the information provided on the weight of large-sized and other oversized cargo in accordance with applicable law.

5.5.4. The carrier has the right to check the accuracy of the data specified in the consignment note.

5.6.1. Cargo transported by air transport must have serviceable containers and packaging that would ensure reliable mooring during transportation, the safety of the cargo, and would not cause harm to passengers, crew and aircraft, as well as baggage and other cargo transported together.

5.6.2. The container or packaging of the cargo must have a clean outer surface, no sharp corners, protrusions, or anything else that could lead to damage or contamination of the aircraft and its equipment, baggage and other cargo. The container or packaging of cargo submitted for transportation with declared value (except for the personal property of citizens) must be sealed by the consignor. The seals must be standard, have clear imprints of digital or letter characters.

5.6.3. The air waybill shall contain a note on the sealing of the cargo, the name of the shipper's seals and the declared value.

5.6.4. The carrier has the right to refuse to accept and transport the cargo if the container and (or) packaging do not ensure its safety.

5.6.5. Packaging of dangerous goods submitted for transportation shall comply with the requirements of the ICAO Technical Instructions for the Safe Transport of Dangerous Goods by Air and the IATA Dangerous Goods Regulations.

5.6.6. Heavy and/or oversized cargo may be transported without packaging by agreement with the Carrier, if permitted by the technical conditions for their transportation.

5.6.7. The packaging of heavy cargo shall be designed for a load equal to the mass of the cargo, taking into account the overload factor provided for a specific type of aircraft.

5.6.8. Each piece of cargo must have transport markings, and special-purpose cargo must have special markings. Transport markings, with the exception of the inscription made by the Carrier or its authorized agent, are applied by the consignor before presenting the cargo for transportation. The inscriptions must be made, legible, reliable and placed in visible places.

5.6.9. Transport markings must contain primary, additional, informational inscriptions and handling signs.

The main inscriptions must contain:

• The Carrier's inscription must contain the information established by the Carrier in the air transportation rules;

• It is permissible to use warning inscriptions if it is impossible to display the method of handling the cargo using handling signs;

• additional marking is used in case of transportation of special types of cargo (hazardous, perishable, animals).

5.7.1. Lightweight cargo is cargo whose volume exceeds 0.006 cubic meters per 1 kg gross. When determining the volume, each place of this cargo is taken as a rectangular prism. To determine the volume of a cargo place, multiply its largest linear dimensions: length (m), height (m) and width (m). The volume of a kilogram of gross is determined by dividing the volume of the place by the mass of the cargo (kg).

5.7.2. If the values ​​are equal, or if the actual weight exceeds the volumetric weight, the actual weight of the cargo is used. If the volumetric weight exceeds the actual weight, the volumetric weight is used to calculate the transportation charges and when issuing an air waybill, the volumetric weight to be paid is indicated directly in the "Gross Weight" column.

ATTENTION: THE MAXIMUM PERMISSIBLE MASS OF ONE PIECE OF CARGO AS ADDITIONAL LOADING OF A PASSENGER AIRCRAFT MUST NOT EXCEED 50 KG. (EXCEPT FOR CARGO 200, TRANSPORTATION OF SUCH CARGO IS CARRIED OUT BY AGREEMENT WITH THE CARRIER)

5.8.1. A cargo piece weighing more than 50 kg is considered heavy. The maximum mass of one heavy cargo piece permissible for transportation depends on the maximum permissible specific load on the aircraft floor, taking into account the overload factors.

5.8.2. Cargo, the dimensions of one piece of which exceed the overall dimensions of the loading hatches and cargo compartments of the passenger aircraft on which it is transported, is considered oversized.

Heavy and oversized cargo must be loaded in such a way as not to damage the aircraft structure and other cargo transported together. Shippers must, if necessary, use special loading equipment in agreement with the carrier.

5.8.3. Heavy and oversized cargo is transported in agreement with the Carrier and the cargo agent.

5.9.1. Perishable goods are those that, under normal conditions, i.e. without appropriate cooling and maintaining optimal temperatures and humidity, are easily spoiled and therefore require compliance with special transportation conditions.

5.9.2. Perishable goods are divided into the following groups:

• products of plant origin: fruits, berries, vegetables;

• products of animal origin: meat of animals and birds, chilled and smoked fish, eggs, caviar;

• processed products: butter, fats, frozen fruits and vegetables, sausages and cheeses;

• live fish seeding material: fry, fingerlings;

• live plants, flowers, seedlings, tubers, seeds;

• canned blood, vaccines, biological preparations.

5.9.3. Perishable cargo is accepted for transportation upon presentation by the shipper of documents (certificates, certificates, or attestations) confirming that the cargo will not lose its quality during its movement within the stipulated transportation time.

5.9.4. Documents confirming the quality of the cargo must be issued by the authorized competent body on the day of delivery of the cargo for transportation and presented by the shipper separately for each cargo consignment.

5.9.5. Perishable cargo provided for transportation with documents issued before the specified deadline will not be accepted for transportation.

5.9.6. Documents confirming the quality of perishable cargo must specify the terms of transportation of this cargo by air. The carrier may refuse to transport perishable cargo if it cannot ensure its delivery within the specified time frame.

5.9.7. Transportation of perishable cargo weighing 2 tons or more is carried out in accordance with industry regulations and instructions of the Carrier. The need for an accompanying person and mandatory sealing of cargo items is agreed upon with the Carrier.

5.9.8. When transporting, by agreement with the Carrier, large consignments of cargo that are sensitive to low temperatures, with an outside air temperature at the airport of arrival below 10 degrees Celsius, the consignor (consignee) shall additionally pay for the use of special equipment for heating the baggage rooms during unloading operations in excess of the established standards in the Airline independently.

5.10.1. Live animals are accepted for carriage as cargo only in compliance with the standards established by these Rules, government regulations of the countries of departure, transit, transfer and destination, and IATA recommendations "Live Animal Regulations".

5.10.2. Live animals are accepted for carriage upon presentation by the Consignor of documents stipulated by international treaties of the Russian Federation, regulatory legal acts of the Russian Federation and the legislation of the country, to, from or through the territory of which the carriage is intended.

5.10.3. The consignor shall provide for the transportation of livestock durable containers (containers, transport cages, etc.) that ensure the necessary convenience during transportation, safety and compliance with sanitary requirements, as as well as securing on board the aircraft. The consignor shall provide a supply of food and water in case of an unforeseen delay of the aircraft en route.

5.10.4. Laboratory animals not infected with disease may be accepted for transportation on passenger flights. Laboratory animals infected with diseases will not be accepted for transportation.

5.10.5. The carrier has the right to refuse to transport livestock if it cannot ensure compliance with the requirements of the legislation of the Russian Federation and other countries.

5.11.1. Dangerous goods include substances that, during transportation, loading, unloading and storage, may cause an explosion, fire, damage or deterioration of the aircraft and its equipment, buildings and structures, cargo and baggage located at airports and on board the aircraft, as well as injury, poisoning, burns or radiation exposure to people and animals.

5.11.2. Dangerous goods are transported by air in accordance with the legislation of the Russian Federation and other countries, the ICAO Technical Instructions for the Safe Transport of Dangerous Goods by Air, the IATA Dangerous Goods Regulations, international treaties of the Russian Federation, and federal aviation regulations.

5.11.3. Dangerous goods may be accepted for transportation only upon agreement with the Carrier and in the presence of a confirmed reservation for the entire transportation route.

5.11.4. In order to exclude errors in the process of accepting dangerous goods for transportation, the Carrier or its authorized agent must use the forms "Control Sheet for hazardous non-radioactive cargo" (Appendix 3). The original is attached to the air waybill, a copy remains with the Carrier.

5.11.5. The shipper of dangerous goods or his agent shall, before delivering such goods, provide the Carrier with a correctly completed and signed Application form for the transportation of dangerous goods (Appendix 4) and the form "Sender's Declaration for Dangerous Goods" (Appendix 2) or a copy thereof, to agree on the possibility of transportation, as well as the shipper's certificate for dangerous goods. The Carrier shall decide whether to accept or refuse to accept dangerous goods for carriage and shall notify the consignor or agent in accordance with the Carrier's established rules.

5.11.6. In cases where there is any doubt as to whether an article or substance is accepted for carriage by air, or as to the conditions under which it may be accepted for carriage, the consignor or the Carrier shall obtain advice from the appropriate specialized agency.

5.12.1. Cargo with declared value may be presented for transportation by air.

5.12.2. The consignor may present for transportation with a declared value any cargo, except for perishable, dangerous, and cargo transported under the responsibility of accompanying persons from the consignor (consignee).

5.12.3. The amount of the declared value of the cargo must not exceed its actual cost and must be confirmed by the consignor by invoices, price lists or other documents attached to the air waybill. In the absence of the necessary evidence of the declared value, the Carrier has the right to refuse to transport valuable cargo.

5.12.4. The fee for the declared value of the cargo is 1% of the amount of the declared value.

5.12.5. The minimum dimensions of valuable cargo are 15x10x5 cm, the maximum are determined depending on the type of aircraft on which the air transportation will be performed.

5.12.6. To send cargo with a declared value, the consignor must provide the Carrier or its authorized agent with a cargo specification and other necessary documents for domestic transportation, and a customs declaration, an export license permitting the export of cargo outside the country, a cargo specification, and all other documents required by the legislation of the country of departure, transit, transfer, and destination.

5.12.7. When issuing an air waybill, cargo items in standard packaging with the same declared value may be recorded by the total number of items, total weight, and total (summed) declared value. If items with the same declared value, but in different packaging, as well as items with different declared value amounts, are submitted for transportation, then each item is recorded in a separate line of the air waybill, indicating the weight and declared value.

5.12.8. The packaging of cargo items submitted for transportation with declared value must be sealed by the consignor. The seals must be standard, have clear imprints of digital or letter characters.

It is prohibited to issue cargo with declared value and cargo without declared value under one air waybill.

It is prohibited to separate cargo items with declared value from the main batch and send them according to additional receipts (statements).

5.13.1. The deceased in coffins, urns with ashes, and animal remains in boxes that meet the requirements of safety and sanitary standards are accepted for transportation by air.

5.13.2. The deceased in coffins are transported by air provided that the cargo is delivered to the cargo warehouse of the departure airport no less than 3 hours before the aircraft departure and the consignor presents a death certificate, a certificate from the SES, and a zinc sealing certificate.

5.13.3. Air transportation of urns with ashes is carried out provided that the cargo is handed over to the cargo warehouse of the departure airport no less than 3 hours before the aircraft departure and the consignor presents a death certificate, a certificate from the SES, a cremation certificate, and a sealing certificate.

5.13.4. In the absence of an escort for the deceased in coffins on the flight, the consignor writes a free-form application to the Airline about accepting the cargo on the flight without an escort.

5.13.5. Transportation of animal remains is carried out subject to the presentation by the consignor of a certificate from the veterinary authorities.

5.13.6. The following are permitted for transportation by air:

• metal or wooden coffins lined with sheet metal (boxes for animals), carefully sealed, placed in wooden boxes, the free space between the metal coffin and the wooden box must be filled with sawdust, coal, peat or lime;

• urns with ashes - in boxes covered with thick fabric.

5.13.7. Transportation of coffins with the deceased, as well as animal remains on passenger aircraft is permitted only in baggage and cargo areas isolated from passengers.

5.13.8. Transportation of coffins with the deceased, as well as animal remains in the same cabin together with passengers is prohibited.

5.13.9. Loading of coffins with the deceased (animal remains) in passenger aircraft is carried out before passengers board. Unloading of coffins with the deceased (animal remains) at the destination airport is carried out after passengers disembark and baggage is unloaded.

5.13.10. A fee is charged for transportation of coffins with the deceased, animal remains, and urns with ashes, in accordance with the rules for applying the Carrier's tariffs.

5.13.11. Conducting official farewells, meetings and ceremonies during loading and unloading of coffins with the deceased from an aircraft is prohibited.

5.14.1. Cargoes subject to transfer transportation are accepted for transportation only after the possibility of transportation has been agreed upon by all airlines participating in the transportation and the airports of transhipment. It is necessary to reserve a container for the cargo for the entire transportation route.

5.14.2. The carrier or its authorized agent, upon acceptance of transfer cargo for transportation, issues an air waybill indicating the airports of transfer.

5.14.3. The carrier shall deliver the transfer cargo to the transhipment airport sufficiently prior to the departure of the aircraft performing the connecting flight to allow all administrative formalities and procedures for transferring the cargo from one aircraft to another to be completed.

5.14.4. International air carriage of transfer cargo shall be carried out in compliance with the requirements of government authorities of the countries through whose territory such carriage is carried out.

5.14.5. Transfer cargo arriving at the airport of transhipment in packaging that does not ensure its safety for further transportation must be repackaged by the Carrier transferring the cargo. Further transportation of transfer cargo shall be carried out after the packaging defect has been corrected and the air waybill for the cargo has been reissued for the actual weight, with the execution of a corresponding act attached to the shipping document.

5.14.6. Transfer cargo, mail, and on-board supplies of an aircraft are subject to mandatory pre-flight inspection at intermediate airports before they are mixed with inspected cargo, mail, and on-board supplies of an aircraft for which the given transportation point is the initial one.

5.15.1. Loading of cargo into an aircraft and unloading it from an aircraft shall, as a rule, be carried out by the Carrier on the basis of an agency agreement by its authorized agent. In certain cases, the Carrier, in agreement with the federal executive body in the field of civil aviation, has the right to accept cargo for transportation on the terms of its loading (unloading) into (from) an aircraft by the forces and means of the consignor or consignee. Loading and unloading of cargo by the shipper (consignee) shall be carried out on the instructions and under the control of the Carrier or its authorized agent.

5.15.2. The Carrier has the right to demand from the shipper (consignee) for loading (unloading) of oversized and heavy cargo the necessary devices, equipment and fastening materials.

5.16.1.  Cargo transportation is considered completed after the cargo has been delivered to the consignee in accordance with the terms specified in the air waybill, or the cargo has been handed over to the handling company in accordance with the established procedures.

5.16.2. The carrier shall ensure, by its own efforts or by efforts of third parties, that the consignee is notified of the arrival of the cargo at its address no later than 12 hours after the aircraft's arrival at the destination.

5.16.3. The consignee shall promptly accept and remove the cargo that has arrived at its address. The cargo shall be issued to the consignee on the basis of and in accordance with the data specified in the consignment note. In this case, if the consignment note is issued in paper form, the original consignment note for the Carrier with the note "confirmation of receipt of cargo", including the date, time and place of delivery of the cargo to the consignee, and the signature of the consignee, shall be returned to the Carrier or the servicing organization. In the event of a discrepancy between the actual name of the cargo, its weight, the number of cargo pieces and the data specified in the air waybill, damage to, spoilage of the cargo, discovery of cargo without shipping documents or shipping documents without the cargo, a commercial act shall be drawn up.

5.16.4. When issuing the cargo, the Service Organization, at the request of the consignee, shall check the number of pieces and the weight of the arrived cargo and indicate this weight in the air waybill.

5.16.5. When issuing cargo, the Carrier or Service Organization shall put a mark on the copy of the consignment note issued on paper about the date, time and place of issue of the cargo to the consignee. In the case of issuing the consignment note in electronic form, the date, time and place of issue and confirmation of receipt of the cargo shall be certified by the electronic signature of the consignee in accordance with Federal Law No. 63-FZ of April 6, 2011 "On Electronic Signature" in the automated system provided for by the carrier's rules, or by the signature of the consignee on the receipt for the carriage of the cargo, issued on paper or in another document determined by the carrier.

5.16.6. The release of cargo to a customs institution or other state body at their request, or in the absence of the consignee, is considered to be its release to the consignee, provided that the authorized agent or the Service Organization transfers to the consignee (shipper) documents certifying such release of cargo.

5.16.7. If damage to the container or packaging, the consignor's seals, which may affect the condition of the cargo, is detected, the authorized agent or the Service Organization, with the participation of the consignee, is obliged to open and inspect the cargo for damaged areas according to the packing lists, invoices and documents of the shipper.

5.16.8. The consignee has the right to refuse to accept damaged or spoiled cargo if it is established that the quality of the cargo has changed so much that it is impossible to fully or partially use it for its original purpose.

5.16.9. The consignee is obliged to pay all payments and fees due from him, including payments not collected from the consignor upon acceptance of the cargo for transportation, and to accept the cargo from an authorized agent or Service Organization. The amount of payments and fees is established by the Carrier.

5.17.1. The Authorized Agent or Service Organization is obliged to ensure proper storage of cargo arriving at the destination airport until its delivery to the consignee or government agency (upon request) within the established storage periods. The terms, procedure for storage and payment for storage of cargo are charged in accordance with applicable law.

5.17.2. If the consignee has not claimed the arrived cargo within ten days from the date of sending the notification of the cargo's arrival to his address, the authorized agent or the Service Organization shall send the consignee a notification of the need to receive the cargo.

5.17.3. If, within ten days from the date of sending the notification of the need to receive the cargo, the cargo is not claimed or the consignee has refused to accept it, the authorized agent shall notify the consignor of the failure to deliver the cargo. The specified notification contains a warning about the possible sale or destruction of the cargo in the absence of instructions from the consignor within the period specified in the notification.

5.17.4. In the absence of instructions from the consignor within thirty days from the date of sending the notification of non-delivery of the cargo or if the execution of the received instructions is impossible, the cargo is considered unclaimed and may be sold or destroyed in accordance with the established procedure.

5.17.5. Cargo that arrives at the destination airport without documents and/or without proper markings shall be stored at the destination airport until its ownership is determined, but for no more than 60 days from the date of arrival at the airport of the aircraft on which the cargo was delivered. The authorized agent or the Service Organization shall take the necessary measures to determine the ownership of the cargo and transfer it to the consignor.

5.17.6. Cargo that is not received within the established time periods stipulated by the Carrier or the air cargo transportation agreement shall be considered unclaimed and shall be sold in the manner and within the time periods stipulated by the legislation of the Russian Federation.

5.17.7. The following cargo is subject to sale:

• recognized as unclaimed, the storage period of which has expired;

• the ownership of which has not been established during the storage period (undocumented cargo);

• damaged, the further transportation of which is recognized as impossible or impractical.

5.17.8. The Authorized Agent or the Handling Organization is obliged, as far as possible, to inform the consignor / consignee of its decision to sell the cargo.

5.17.9. The Authorized Agent or the Service Organization may sell the cargo without waiting for the consignor's decision if the delay in selling the cargo may result in its damage or complete inability to use the cargo for its intended purpose. The Carrier shall inform the consignor and consignee of the sale of this cargo.

5.18.1. The consignor has the right, in the manner provided by these rules:

• to receive back the cargo handed over for carriage before its dispatch;

• to change the consignee's consignment note before the cargo is handed over to the person authorized to receive it;

• dispose of the cargo in the event of its non-acceptance by the consignee or the impossibility of its delivery to the consignee.

5.18.2. The consignor's instructions related to the carriage of cargo are mandatory for execution, except for cases when such instructions may cause damage to the Carrier or third parties.

5.18.3. If the execution of the consignor's order is impossible, the Carrier has the right to refuse to execute this order and is obliged to immediately send a notice to the consignor about the impossibility of executing his order.

5.18.4. The cargo shall be disposed of upon presentation to the carrier of the original consignment note or on the basis of the data specified in the consignment note in electronic form, in the manner determined by the carrier. All instructions of the consignor regarding the disposal of the cargo shall be made in writing.

5.18.5. Expenses associated with the disposal of the cargo shall be reimbursed by the consignor, except for the case when the disposal of the cargo is caused by a breach of the air carriage agreement by the carrier.

5.18.6. The consignor has the right to dispose of the cargo until the consignee receives the cargo or the consignee takes actions indicating that he/she has claimed the cargo. In case of non-acceptance of the cargo by the consignee or impossibility of its delivery to the consignee, the consignor is obliged to dispose of the cargo..

5.19.1. Cargo transportation is carried out strictly upon 100% prepayment.

5.19.2. Payment method:

• cash - at the ticket offices of the carrier or its authorized agent at the airport of departure;

• non-cash payment - transfer of funds to the carrier's bank account with subsequent additional payment in case of discrepancy between the declared and actual data on the cargo.

5.19.3. The consignor (consignee) must independently pay terminal fees at the airports of dispatch/receipt of the cargo.

6.1.1. Passengers arriving in the Russian Federation, departing from the Russian Federation and traveling in transit/transfer with a stopover on the territory of the Russian Federation, as well as baggage and cargo imported into the Russian Federation and exported from the Russian Federation, are subject to the passport, customs and other rules established in accordance with the legislation of the Russian Federation.

6.1.2. The passenger, consignor (consignee) shall comply with the laws and other regulatory documents of the competent state bodies of the country from (to) which or through the territory of which the passenger, baggage and cargo are transported by air, concerning the fulfillment of requirements for ensuring aviation security, customs, sanitary and quarantine, immigration, veterinary, phytosanitary, as well as currency and other types of control.

6.1.3. When passing through border, customs, sanitary-quarantine, veterinary, phytosanitary and other types of control, the passenger and the consignor (consignee) are obliged to comply with the requirements of the relevant state control authorities.

6.1.4. The passenger, consignor (consignee) are obliged to present at the checkpoints across the state border entry / exit, medical and other documents established by the competent state authorities of the countries from (to) which or through whose territory the air transportation of the passenger, baggage and cargo is carried out.

6.1.5. Regulation of the relationship between state control bodies and the passenger, consignor (consignee), arising in connection with the international air carriage of passengers, baggage and cargo, falls exclusively within the competence of the passenger, consignor (consignee) and is not the responsibility of the Carrier.

6.1.6. The Carrier shall not be liable for the availability, authenticity and correct execution of documents presented for the air carriage of passengers, baggage and cargo, issued by competent state bodies.

6.1.7. The carrier has the right to refuse to transport a passenger, baggage and cargo by air if the documents for such transportation are presented by the passenger, consignor incompletely or are executed incorrectly. The carrier shall not be liable to the passenger, consignor (consignee) for expenses incurred by the latter due to non-compliance with the requirements of state control bodies regarding the air transportation of a passenger, bag and cargo.

6.1.8. The carrier shall not be liable for a passenger being late for a flight due to border, customs, sanitary and quarantine, veterinary, phytosanitary and other controls.

6.2.1. If the competent government authorities oblige the Carrier to return to the airport of departure or to another airport a passenger who has been denied entry into the country of destination, transfer or transit, then the passenger or the organization that issued his invitation are obliged to reimburse the Carrier all expenses incurred in connection with this transportation.

The passenger is also obliged to reimburse the Carrier for other expenses (payment of a fine, payment of a deposit) incurred by the Carrier in connection with the refusal of entry of this passenger into the country of destination, transfer or transit.

6.2.2. The Carrier has the right to demand compensation for damages and to apply to the payment of the relevant fare and reimbursement of all expenses related to the deportation of this passenger at the request of the competent authorities, any amounts paid by the passenger or the organization that issued the Passenger for unused transportation, or any other amounts paid by the passenger or the organization that paid for the Ticket and that are at the disposal of the Carrier.

7.1.1. The passenger of the aircraft is subject to compulsory personal insurance against accidents for the period of air transportation. Compulsory personal insurance of liability for harm caused to the life and health of the passenger of the aircraft, as well as for the loss, shortage or damage (spoilage) of baggage and things in the passenger's possession, is carried out by the Carrier.

7.1.2. Compulsory personal insurance of air transport passengers is carried out by concluding, in the manner and on the terms provided for by the legislation of the Russian Federation, contracts between the Carrier and an insurer licensed to carry out this type of compulsory insurance.

7.1.3. The amount of the insurance premium is included in the cost of the passenger ticket and is collected from the passenger upon sale of the transportation document.

7.1.4. An aircraft passenger enjoying the right of free travel on air transport in the Russian Federation is subject to compulsory personal accident insurance without payment of an insurance premium.

7.1.5. The amount of the insurance sum for each aircraft passenger, stipulated by the passenger life and health insurance contract, is established in accordance with the legislation of the Russian Federation on the date of purchase of the passenger ticket.

7.1.6. The amount of the insurance sum stipulated by the baggage insurance contract, is established in accordance with the legislation of the Russian Federation for each kilogram of baggage weight.

7.1.7. The amount of the insurance sum provided for by the insurance contract for items carried by the passenger shall be established in accordance with the legislation of the Russian Federation.

7.1.8. When performing international flights of aircraft, when insuring the Carrier's liability to the aircraft passenger, including for the loss, shortage or damage (spoilage) of baggage, as well as items carried by the passenger, the amount of the insurance sum must not be less than the amounts established in accordance with the international treaties of the Russian Federation.

7.1.9. The insured amount for compulsory personal insurance of a passenger in the event of an insured event shall be paid regardless of the payment of monetary sums to the insured persons or their heirs in connection with the same event on other grounds provided for by the legislation of the Russian Federation.

7.1.10. The carrier is obliged to draw up a report (indicating the personal data of the passenger, the date of the insured event / incident, its circumstances and consequences) on each accident that occurred during air transportation with the insured passenger, the first copy of which is handed over to the insured person, his representative or heirs. The carrier is also obliged, at the written request of the insurer, to send him a copy of the said act within 5 days from the date of receipt of the request.

7.2.1. The carrier is obliged to insure liability to the consignor (cargo owner) for loss, shortage or damage (spoilage) of cargo for the insured amount, the amount of which must not be less than two minimum wages established by federal law at the time of issuance of the air waybill, for each kilogram of cargo.

8.1.1. In the event of failure to perform transportation due to the fault of the Carrier, as well as in the event of forced or voluntary refusal of the passenger to fly, or the consignor to transport the cargo, the Carrier is obliged to return the amounts under the unused transportation document. The refund is made in accordance with these rules, the Rules for the Application of the Carrier's Tariffs, as well as other applicable internal rules and technologies of the Carrier.

8.1.2. Refunds for unused transportation documents of charges shall be made during the validity period of the transportation document, unless otherwise stipulated by the Carrier's Tariff Application Rules.

8.1.3. The Carrier shall refund amounts only upon presentation of the transportation document that was issued by the Carrier or its authorized agent at the place of payment for the transportation. Refunds for tickets purchased on the Carrier's website are made at the offices of JSC ALROSA Airlines (if any), or through the website of JSC ALROSA Airlines on the Internet - if technically possible.

8.2.1. Refunds of amounts under an unused transport document shall be made to the person specified in these documents, or to the person who paid for this transport, upon presentation of a document certifying such payment and a document certifying the identity and right to receive these amounts (a power of attorney, certified by a notary - for individuals or a power of attorney certified by an authorized body of a legal entity - for representatives of legal entities), or to an authorized person - upon presentation of a document certifying the identity and a document confirming the right to receive monetary amounts.

8.2.2. Refunds for unused (partially used) transportation documents shall be made only upon presentation to the Carrier or its authorized agent of the itinerary receipt, as well as a receipt for payment of excess baggage, a receipt for miscellaneous charges, and copies of the air waybill.

8.2.3. Refunds for unused (partially used) tickets in electronic form shall be made upon presentation of documents proving the identity of the person whose data were used when issuing the electronic ticket. If the general civil passport contains a stamp on a previously issued foreign passport (if the electronic ticket was issued using a foreign passport), presentation of the foreign passport is not required for a refund.

8.3.1. The amount of refunded amounts for an unused transport document, is determined by the rules for applying the Carrier's tariffs

8.3.2. In the event of a forced refusal of the passenger, consignor / consignee from the transportation, he shall be refunded the amount determined taking into account the effect of the following provisions:

• if the transportation was not performed - the entire amount paid for the transportation shall be refunded;

• if the transportation was partially performed - the amount corresponding to the cost of the remaining unperformed part of the transportation shall be refunded.

8.3.3. In case of voluntary refusal of the passenger, consignor / consignee from transportation, he/she shall be refunded the amount in accordance with the rules for applying the tariffs of the Carrier and the terms of the transportation agreement.

8.3.4. Refunds for unfulfilled transportation shall be made at the place of purchase of the ticket in the currency and form of payment by which the transportation was made, in accordance with the rules for applying the tariffs of the Carrier and the terms of the transportation agreement, unless otherwise specified in the internal rules and technologies for the return of transportation documents of the Carrier.

8.3.5. Refunds for charter flights are made in accordance with the legislation of the Russian Federation.

9.1.1. The carrier has the right to cancel, delay or reschedule the departure of an aircraft without notice, change the route of transportation provided for in the schedule (flight plan), and also change the landing point, if such actions are necessary to ensure flight safety and aviation security.

9.1.2. The carrier may unilaterally terminate the contract for the air carriage of a passenger, the contract for the air carriage of cargo in the following cases:

• violation by the passenger, cargo owner, consignor of passport, customs, sanitary and other requirements established by the legislation of the Russian Federation in the part related to air carriage, as well as the rules determined by the relevant authorities of the state of departure, destination or transfer / transit;

• refusal by the passenger, cargo owner, consignor to comply with the requirements imposed on them by these rules;

• if the health condition of an aircraft passenger requires special conditions for air transportation or threatens the safety of the passenger himself or other persons;

• if the passenger is intoxicated by alcohol or drugs;

• refusal of an aircraft passenger to pay for the carriage of his baggage, the weight, dimensions or number of pieces of which exceeds the established norms for the free carriage of baggage;

• refusal of an aircraft passenger to pay for the carriage of a child travelling with him in accordance with a preferential fare, with the exception of cases of free carriage of a child under two years of age without providing him with a separate seat;

• violation by an aircraft passenger of the rules of conduct during preparation for a flight and on board an aircraft, creating a threat to the safety of the flight of the aircraft or a threat to the life or health of other persons, as well as failure by an aircraft passenger to comply with the orders of the aircraft commander, presented in accordance with Article 85 of the Air Code of the Russian Federation and the Instructions for Personnel Actions in the Event of Violation by Passengers of the Rules of Conduct during Preparation for a Flight and on Board an Aircraft (document number: DRU-90.00-041);

• the passenger's refusal to undergo pre-flight inspection procedures or a special aviation security profiling procedure;

• the presence in the passenger's personal belongings, as well as in the baggage or cargo, of items or substances prohibited for air carriage;

• the passenger cannot prove his identity with the person indicated in the ticket as the passenger.

9.1.3. In the event of termination of the air carriage agreement for a passenger, air carriage agreement for cargo, at the initiative of the Carrier, the passenger, cargo owner, consignor shall be refunded the amount paid for the unused air carriage, with the exception of the cases specified in Art. 107 of the Air Code of the Russian Federation "Violation of the rules of conduct on board an aircraft, failure to comply with the orders of the aircraft commander".

9.2.1. The rights of the passenger and the consignor are determined by the air carriage agreement for the passenger, the air carriage agreement for the cargo presented in the shipping documents, and these rules.

9.2.2. The passenger or consignor has the right to unilaterally terminate the air carriage agreement and voluntarily refuse carriage at the airport, departure, transit, transfer airport in the manner established by the legislation of the Russian Federation, with notification of this to the Carrier.

9.2.3. The passenger or consignor who voluntarily refuses carriage, may receive back the cost of previously paid unused air carriage or its unused portion in accordance with the rules for applying the tariffs of the Carrier.

9.2.4. The passenger and the consignor have the right to unilaterally terminate the contract of carriage and refuse to fly or transport the cargo in the event that the Carrier fails to carry the passenger, baggage and cargo in accordance with the procedure established by the contract.

9.2.5. In case of forced refusal of the passenger, consignor from transportation the Carrier is obliged to send the passenger, cargo with his consent on one of the nearest flights performed to the destination specified in the transportation document of the passenger, consignor or refund the passenger, consignor the cost of transportation or its unused portion without deducting a fee.

9.2. The passenger's refusal to fly is considered forced in the following cases:

• delay of departure according to the schedule (flight plan), cancellation by the Carrier of the flight specified in the transportation document;

• failure of the Carrier to land the aircraft, as provided for by the schedule (flight plan), at an intermediate airport or the destination airport;

• failure of the Carrier to provide a seat on the aircraft in accordance with the class of service, on the flight and date specified in the transportation document;

• return of an aircraft operating a flight according to a schedule (flight plan) to the airport of departure;

• loss of a passenger's connection to a transfer flight in accordance with a transportation document due to the delay of an aircraft operating a flight to the airport of transfer, including in cases where the transportation is issued under different transportation documents;

• passenger's delay for the flight caused by the passenger's delay at the airport of departure due to the duration of his/her inspection, if during the inspection of baggage or personal search of the passenger no substances or items prohibited for carriage were found;

• landing of an aircraft performing transportation according to the schedule (flight plan) at an airport not provided for in the air carriage agreement;

• illness of the passenger or a member of his family traveling with him on the flight, according to the transportation documents, which is confirmed by medical documents (including an electronic certificate of incapacity for work);

• incorrect execution of the transportation document, including due to incorrectly made booking of transportation due to the fault of the Carrier or its authorized agent;

• failed transportation of a passenger for reasons other than those listed above, due to the fault of the Carrier.

9.2.7. The shipper's refusal to transport cargo is considered forced in cases:

• failure to dispatch cargo from the departure airport within the time period specified in the shipping document;

• landing of the aircraft carrying the cargo at an airport other than the destination airport, in accordance with the shipping documents;

• delays in the carriage of cargo at the transfer airport exceeding the period specified in the shipping document;

• refusal of the Carrier to transfer the cargo to another Carrier due to the inability to carry out the carriage to the destination airport in accordance with the shipping documents;

• carriage of cargo to an airport that is not the destination airport in accordance with the shipping documents.

10.1.1. The carrier shall be liable to the aircraft passenger and the Consignor (Consignee) in accordance with the procedure established by the legislation of the Russian Federation, international treaties of the Russian Federation, as well as the passenger air carriage agreement, the cargo air carriage agreement.

10.1.2. The Carrier, Passenger, Consignor and Consignee shall be liable for violation of migration, customs, currency, sanitary, quarantine and other rules in accordance with the legislation of the Russian Federation.

10.2.1. The Carrier's liability for damage caused to the life or health of an aircraft passenger during air carriage on the territory of the Russian Federation shall be determined in accordance with the current legislation of the Russian Federation, unless the passenger air carriage agreement provides for a higher amount of Carrier's liability, and in the case of international carriage it shall be determined by international treaties of the Russian Federation.

10.3.1. The carrier shall be liable for the loss, shortage or damage (spoilage) of baggage or cargo after accepting them for air carriage and before delivery to the passenger, consignee or persons authorized by them to receive baggage, cargo, unless it proves that it took all necessary measures to prevent damage or that such measures could not be taken.

10.3.2. The carrier shall be liable for damage caused to items in the passenger's possession, unless it proves that the loss, shortage or damage (spoilage) of these items occurred as a result of circumstances that the Carrier could not prevent and the elimination / prevention of which was beyond its control, or the intent of other passengers.

10.3.3. The Carrier shall be liable for the loss, shortage or damage (spoilage) of baggage or cargo, unless it proves that they were not the result of intentional actions / inactions of the Carrier or did not occur during air transportation.

10.4.1. For loss, shortage or damage (spoilage) of baggage, cargo, and also items in the passenger's possession, the Carrier shall be liable in the following amounts:

• for loss, shortage or damage (spoilage) of baggage, cargo accepted for air carriage with a declared value, in the amount of the declared value. For air carriage of baggage or cargo with a declared value, the consignor or consignee shall be charged an additional fee, the amount of which shall be established by the contract for the air carriage of baggage or the contract for the air carriage of cargo;

• for loss, shortage or damage (spoilage) of baggage, cargo accepted for air transportation without declaring value, in the amount of their value, but not more than the amount established by the current Air Code of the Russian Federation;

• for loss, shortage or damage (spoilage) of things in the passenger's possession, in the amount of their value, and if it is impossible to establish it, in the amount established by the current Air Code of the Russian Federation.

10.4.2. The cost of baggage, hand luggage, cargo shall be determined based on the price indicated in the seller's invoice or stipulated by the contract, and in its absence, based on the average price for similar goods that existed in the place in which the baggage or cargo was to be issued, on the day of voluntary satisfaction of such a claim or on the day of the court decision, if the claim was not voluntarily satisfied.

10.4.3. For loss, shortage or damage (spoilage) of baggage, cargo, as well as items in the passenger's possession, during international air transportation the Carrier shall be liable in accordance with the conventions concerning international air transportation, ICAO documents, as well as the provisions of current international treaties and agreements of the Russian Federation.

10.5.1. For delay in delivery of a passenger, baggage or cargo to the destination, the Carrier shall pay a fine in the amount of twenty-five percent of the minimum wage established by federal law for each hour of delay, but not more than fifty percent of the fare, unless it proves that the delay occurred due to force majeure, the elimination of a malfunction of the aircraft threatening the life or health of the passengers of the aircraft, or other circumstances beyond the control of the Carrier.

10.6.1. The consignor is responsible for the accuracy of the information provided to the Carrier, customs, border and other services. The consignor is responsible for damage caused to the Carrier or to a person to whom the Carrier is liable, due to the incorrectness or incompleteness of the information provided by the consignor.

10.7.1. The Carrier has the right to enter into agreements with passengers, consignors or consignees on increasing the limits of its liability compared to the limits established by the Air Code of the Russian Federation and/or international treaties of the Russian Federation.

10.8.1. If the Carrier suffers damage due to the fault of the passenger, the passenger shall bear financial liability to the extent of the damage caused by him.

11.1.1. At the request of a passenger, consignor or consignee and upon presentation of shipping documents by one of them, the Carrier is obliged to draw up a report. The report certifies the circumstances that may serve as the basis for the property liability of the Carrier, passenger, consignor or consignee.

11.1.2. The report is drawn up upon delivery of baggage or cargo to certify the following circumstances:

• discrepancy between the actual name of the cargo, its weight or the number of cargo units and the data specified in the shipping document;

• damage (spoilage) of the cargo;

• delay in delivery, shortage or damage (spoilage) of baggage;

• discovery of baggage or cargo without shipping documents or shipping documents without baggage or cargo.

11.11.3. Before filing a claim against the Carrier, in the event of a breach of the air cargo carriage agreement, a claim shall be filed against the Carrier.

11.1.4. In case of violation of the passenger air carriage agreement, the baggage air carriage agreement, the cargo air carriage agreement, the Carrier shall be presented with an application or claim at the airport of departure or at the airport of destination at the discretion of the applicant.

11.1.5. The absence of a report does not deprive the passenger, consignor or consignee of the right to file a claim or lawsuit.

11.2.1. The following persons have the right to file a claim with the Carrier in the event of a breach of the passenger air carriage agreement:

• in the event of loss, shortage or damage (spoilage) of baggage, as well as delay in its delivery - the passenger or a person authorized by him upon presentation of a baggage receipt or commercial act;

• in the event of termination of the passenger air carriage agreement at the initiative of the Carrier - the passenger.

11.2.2. The following persons shall have the right to file a claim and a lawsuit against the Carrier:

• in case of loss of cargo - the consignee upon presentation of the air waybill issued by the Carrier to the consignor, with a note of the destination airport on the arrival (non-arrival) of the cargo, if it is impossible to present such an air waybill, a document on payment of the cost of the cargo and a certificate from the Carrier on the dispatch of the cargo with a note of the destination airport on the arrival (non-arrival) of the cargo;

• in case of shortage or damage (spoilage) of cargo - the consignee upon presentation of the air waybill or commercial act;

• in case of delay in delivery of cargo - the consignee upon presentation of the air waybill;

• the insurer – upon presentation of the relevant shipping documents, as well as documents confirming the facts of the conclusion of the insurance contract and the payment of insurance compensation.

11.3.1. A claim against the Carrier for domestic air transportation may be made within six months. The specified period is calculated as follows:

• for compensation for damage in the event of shortage or damage (spoilage) of baggage, cargo, as well as in the event of delay in its delivery - from the day following the day of delivery of baggage, cargo;

• for compensation for damage in the event of loss of baggage, cargo - ten days after the expiration of the delivery period;

• for compensation for damage in all other cases - from the date of occurrence of the event that served as the basis for filing claims.

11.3.2. The carrier has the right to accept a claim for consideration after the expiration of the established period if it recognizes the reason for missing the period for filing a claim as valid.

11.4.1. In case of damage (spoilage) of baggage or cargo during international air transportation, the person entitled to receive it, upon discovery of damage, must notify the Carrier in writing no later than seven days from the date of receipt of the baggage and no later than fourteen days from the date of receipt of the cargo.

11.4.2. In case of delay in delivery of baggage or cargo, a claim must be made within twenty-one days from the date of transfer of the baggage or cargo to the person entitled to receive it. The said notification is the basis for drawing up a commercial act.

11.4.3. In case of loss of baggage or cargo, a claim against the Carrier may be made within eighteen months from the date of arrival of the aircraft at the airport of destination, from the date on which the aircraft should have arrived, or from the date of termination of air carriage.

11.5.1. The carrier shall, within thirty days from the date of receipt of the claim, consider it and notify the passenger, consignor or consignee in writing of the satisfaction or rejection of the claim.

11.5.2. The limitation period shall commence on the day following the receipt by the passenger, consignor or consignee of a response regarding the refusal or partial satisfaction of the claim, or, in the event of failure to receive such a response, forty-five days after the receipt of the claim by the Carrier, unless otherwise provided by the contract for the air carriage of baggage, cargo.

11.6.1. For damage caused to the life or health or property of a passenger of an aircraft during air transportation, the Carrier shall be liable in the amount stipulated by the civil legislation of the Russian Federation, unless otherwise provided by an international treaty of the Russian Federation.

11.6.2. For damage caused to life or health or property of third parties during air transportation, the owner of the aircraft shall be liable in the amount provided for by the civil legislation of the Russian Federation, unless otherwise provided by an international treaty of the Russian Federation.

12.1. The service organization, under an agreement with the Carrier, organizes the provision of passengers at the airport with visual and acoustic information:

• about the departure and arrival times of aircraft;

• about the place, start and end time of check-in for the flight specified in the ticket;

• about the place, start and end time of boarding passengers on board the aircraft;

• about the flight delay or cancellation and the reasons for the flight delay or cancellation;

• about the method of travel to the nearest populated area, between airport terminals, between airports;

• on the rules and procedure for pre-flight and post-flight inspections of passengers and baggage;

• on the general rules for passengers to comply with requirements related to border, customs, sanitary and quarantine, veterinary, quarantine phytosanitary types of control provided for by the legislation of the Russian Federation;

• on the location of the mother-and-child rooms.

12.2. The handling organization, under an agreement with the Carrier, organizes the provision at the airport of:

• passenger registration and baggage check-in for transportation;

• delivery of passengers to the aircraft parking area and organization of their boarding the aircraft;

• delivery of baggage to the aircraft parking area, loading, placement and securing of baggage on board the aircraft;

• exit of passengers from the aircraft, delivery of passengers to the airport terminal building;

• unloading of baggage from the aircraft, transportation and delivery of baggage to passengers.

12.3. The carrier provides the passenger on board the aircraft with a range of services depending on the type and equipment of the aircraft, the duration of the flight, the time of day during which the flight takes place, and the class of service indicated in the ticket. The scope of services and the procedure for their provision are determined by the carrier's rules.

12.4. The carrier shall ensure on board the aircraft:

• informing passengers about the flight conditions and general rules of conduct for passengers on board the aircraft, the locations of the main and emergency exits, the conditions for leaving the aircraft in emergency situations, as well as the locations in the aircraft cabin of personal protective equipment and inflatable slides;

• provision of soft and / or hot drinks and food;

• first aid.

Hot meals are provided to passengers if the flight duration of the aircraft exceeds three hours.

12.5. The carrier must have trained personnel on board the aircraft in a quantity sufficient to serve passengers.

12.6. No additional fee shall be charged for the services specified in Chapter 12.

12.7. Meals and hot drinks may not be provided to passengers of aircraft on board the aircraft if the specified condition is established by the rules of the carrier and the passenger is informed of the terms of service on board the aircraft before concluding the passenger air carriage agreement.

12.8. In the event of a disruption in transportation due to the carrier's fault, as well as in the event of a flight delay, flight cancellation due to unfavorable meteorological conditions, for technical or other reasons, or a change in the transportation route, the carrier is obliged to organize the following services for passengers at the points of departure and at intermediate points:

• provision of mother-and-child rooms for a passenger with a child under the age of seven;

• two telephone calls or two e-mail messages if the flight departure is expected to take place for more than two hours;

• provision of soft drinks while waiting for the flight's departure for more than two hours;

• provision of hot meals while waiting for the flight's departure for more than four hours and then every six hours during the daytime and every eight hours at night;

• hotel accommodation while waiting for the flight's departure for more than eight hours during the daytime and more than six hours at night;

• transportation from the airport to the hotel and back in cases where the hotel is provided at no extra charge;

• luggage storage.

The services specified in this clause are provided to passengers at no extra charge.

12.9. The carrier or handling organization may provide the passenger with additional services of increased comfort in flight and on the ground.

12.10. Additional services of increased comfort, the procedure for their provision and payment shall be established by the carrier, if they are provided by the carrier, or an authorized agent, the handling organization, if they are provided by an authorized agent, the handling organization, or by agreement between the parties jointly providing the services.

13.1. When concluding a contract for the air carriage of a passenger, a passenger who is disabled or has other disabilities is obliged to inform the carrier or the carrier's agent who makes the reservation, sale and execution of transportation documents about such passenger's disabilities in order to ensure that he or she is provided with the appropriate conditions for air carriage.

13.2. In the case of charter air transportation carried out on the basis of an aircraft charter agreement (air charter), a disabled passenger and other persons with disabilities, when concluding an agreement on the sale of a tourist product, shall inform the tour operator or travel agent of such passenger's disabilities in order to ensure that he or she is provided with appropriate conditions for air transportation.

13.3. Disability and the presence of disabilities may not be grounds for the tour operator or travel agent and the carrier or the carrier's agent who makes the reservation, sale and execution of transportation documents to require disabled passengers and other persons with disabilities to provide documents confirming the health status of such passengers in connection with their disability or disabilities.

13.4. An airport operator who has a certificate for carrying out airport activities to provide passenger services and a carrier must, at their request, provide disabled passengers and other persons with limited ability with the services provided for in this section.

13.5. It is not permitted to refuse to transport passengers from among disabled and other persons with limited ability due to the lack of technical means and equipment specified in paragraph 10 of Article 37 of the Air Code of the Russian Federation.

13.6. Air transportation of a passenger on a stretcher is carried out subject to agreement with the Carrier no less than 72 hours before the planned start of transportation.

13.7. At the airport, the following services are provided to disabled passengers and other persons with limited mobility by the airport operator, who has a certificate for the implementation of airport activities to provide passenger services, at no additional charge:

• escort and assistance in moving around the airport (including at the points of boarding and disembarking from the vehicle), check-in for the flight and baggage check-in for air transportation, pre-flight and post-flight inspections, border and customs control at the airport, boarding and disembarking from the aircraft, receiving baggage upon arrival of the aircraft;

• provision of special means of transportation (including wheelchairs) to enable disabled passengers and other persons with limited mobility to move around the airport;

• duplication of audio and visual information provided at the airport and necessary for familiarization of disabled passengers and other persons with limited mobility;

• ensuring boarding and disembarking of an aircraft, including using a special lifting device (ambulift), of a disabled passenger who is not able to move independently and other persons with limited mobility;

• provision of a wheelchair for temporary use to a disabled passenger or other person with limited mobility who is unable to move independently in the event of a delay in delivery to the destination airport or stopover airport of a special means of transportation belonging to a disabled passenger or other person with limited mobility, or loss of or damage to this means during air transportation;

• other services established by federal aviation regulations.

13.8. On board an aircraft, the carrier shall provide the following services to disabled passengers and other persons with disabilities at no additional charge :

• familiarization with the rules of conduct on board the aircraft and other relevant information in a form accessible to disabled passengers and other persons with disabilities;

• provision of a wheelchair for temporary use for movement on board the aircraft to disabled passengers and other persons with disabilities who are unable to move independently;

• other services established by federal aviation regulations.

13.9. The automated information system for processing air transportation must function in such a way that information on the limitations of life activity and the need for assistance of a passenger with disabilities and other persons with disabilities is registered in it, indicated in the ticket and transmitted to the carrier.

13.10. The rules for indicating information on the ticket about the limitations of the life activity of a disabled passenger and other persons with disabilities shall be established by the authorized body in the field of civil aviation in agreement with the federal executive body exercising the functions of developing and implementing state policy and regulatory and legal regulation in the sphere of labor and social protection of the population.

13.11. Air transportation of a passenger with hearing and vision disabilities, simultaneously, and a disabled child under the age of twelve, is carried out accompanied by a passenger who provides them with assistance during the flight.

13.12. The maximum number of guide dogs transported on an aircraft is established by the authorized body in the field of civil aviation in agreement with the federal executive body that exercises functions for the development and implementation of state policy and legal regulation in the field of labor and social protection of the population.

The procedure for providing passengers with disabilities and other persons with disabilities with services at airports and on aircraft shall be established by the authorized body in the field of civil aviation in agreement with the federal executive body exercising the functions of developing and implementing state policy and legal regulation in the field of labor and social protection of the population, with the participation of public associations of disabled persons.

Lithium-ion batteries with a specific power up to 100 Wh (Lithium-metal batteries containing no more than 2 g of lithium)

Examples:

• mobile phones;

• video cameras;

• watches;

• MP3 players;

• laptops;

• portable medical devices;

• external chargers (Power banks).

In hand luggage, you may carry:

• allowed inside the device;

• Spare batteries must be separately protected to prevent short circuits (for example, by placing them in their original packaging, or taping the exposed terminals, or placing each battery in a separate plastic bag or protective pouch).

In checked baggage:

• must be inside the device;

• measures must be taken to prevent them from being accidentally activated;

• carrying spare batteries (not installed in the device) is prohibited.

Lithium-ion batteries with a specific power of 100-160 Wh (Lithium-metal batteries containing no more than 2-8 g of lithium)

Examples:

• laptops with extended battery life;

• professional audio and video equipment;

• portable medical devices;

• external chargers (Power banks).

In hand luggage, you may carry:

• approval from the Airline is required;

• allowed inside the device;

• measures must be taken to prevent them from being accidentally activated;

• spare batteries must be separately protected to eliminate the possibility of short circuits (for example, by placing them in their original packaging, or taping the exposed terminals, or placing each battery in a separate plastic bag or protective pouch);

• a passenger is not allowed to carry more than two spare lithium-metal batteries.

In checked baggage:

• approval from the Airline is required;

• must be inside the device;

• measures must be taken to prevent them from being accidentally activated;

• carrying spare batteries (not installed in the device) is prohibited.

Lithium-ion batteries with a specific power of more than 160 Wh

Examples:

• industrial equipment included in some electric and hybrid vehicles;

• mobile devices and mopeds.

In hand luggage: PROHIBITED

Shall be presented for transport as “dangerous goods” in accordance with the Technical Instructions for the Safe Transport of Dangerous Goods by Air (DOC 9284 AN905).

Exceptions: Wheelchairs or similar mobility aids powered by lithium-ion batteries with a specific power of more than 160 Wh, used by passengers with limited mobility due to a special health condition, age, or temporary conditions (e.g., a broken leg).

Conditions for sanctioning the special transportation of mobility aids/wheelchairs:

• approval from the Airline is required;

• mobility aids must be transported in such a way that they are protected from damage caused by the movement of baggage, mail, or cargo;

• the aircraft commander must be informed about the location of lithium-ion batteries;

If the battery is non-removable, it can be transported as checked baggage under the following conditions:

• the battery terminals are protected from short circuits (for example, by being enclosed in a battery compartment);

• the battery is securely fastened in the mobility aid;

• electrical circuits must be insulated.

If the mobility aid/wheelchair is designed in such a way that the user can remove the battery, then:

• the battery must be removed;

• batteries must be transported in the passenger cabin;

• batteries must be protected from short circuits by insulating the terminals (taping);

• removed batteries must be protected from damage (placed in protective packaging);

• the battery capacity must not exceed 300 Wh;

• only one spare battery with a capacity of no more than 300 Wh, or two spare batteries, each not exceeding a capacity of 160 Wh, may be carried.

Small personal mobility devices powered by lithium-ion batteries

Examples:

• monowheels;

• segways;

• hoverboards;

• gyroscooters;

• electric scooters.

According to IATA recommendations, the transportation of the specified devices on flights of ALROSA Airlines is possible as checked baggage, provided that there is no lithium battery in the mobility device.

The lithium battery removed from the mobility device is allowed to be transported only in hand luggage, provided that the battery capacity does not exceed the established limit of 160 Wh.

A small mobility device with a built-in (non-removable) lithium battery can be transported as “dangerous goods” through the airport cargo terminal.

WARNING:

* ION-LITHIUM AND LITHIUM-METAL BATTERIES WITHOUT MANUFACTURER LABELING, WITHOUT CLEAR INDICATION OF ENERGY CAPACITY IN WATT-HOURS OR LITHIUM CONTENT IN GRAMS, AS WELL AS THOSE WHOSE ENERGY CAPACITY CANNOT BE CALCULATED (1WH=1V*1AH), ARE NOT ALLOWED FOR TRANSPORT.

* THE AIRLINE MAY REFUSE TO TRANSPORT REMOVABLE BATTERIES IF THE PASSENGER DOES NOT PROVIDE THE CORRESPONDING (FACTORY) PACKAGING.

* THE USE OF PORTABLE CHARGERS DURING THE ENTIRE FLIGHT IS PROHIBITED.

* ELECTRONIC CIGARETTES CONTAINING LITHIUM BATTERIES ARE ONLY ALLOWED IN HAND LUGGAGE; THEIR USE ON BOARD IS PROHIBITED.

15.1 Sample Documents

This section describes all sample documents / forms / blanks (see Table 1) that are used in accordance with these Rules.

The Deputy General Director for Production and Ground Handling is responsible for entering and updating the submitted sample documents of the Airline.