Air Mail

1 – TERMS AND DEFINITIONS

Forwarding Agent (Agent) – a person acting on behalf of and by the order of the forwarder within the framework of providing forwarding services as defined by the service agreement for organizing the delivery of shipments.
Current Rates — prices for forwarding services, listed in the tariff schedule approved by the forwarder, applicable at the time of the sender entering into the forwarding service agreement.
Service Agreement for Organizing the Delivery of Shipments (Forwarding Service Agreement) — an agreement under which the forwarder, on behalf of the sender, undertakes to provide forwarding services. The agreement is public, published on the official website of the forwarder: https://www.aero.alrosa.ru.
Documents (attachments, shipment contents) — information recorded on paper media, optical discs, and/or flash drives that do not contain information the dissemination of which is restricted or prohibited by law in the Russian Federation.
Delivery — the physical movement of the shipment from the departure airport to the destination airport specified in the corresponding forwarding slip and its handover to the recipient (or their representative) against signature in the forwarding slip.
Place of Delivery — representative counters of the forwarder (or its agent) located in the airport terminals listed in the airport list agreed upon by the forwarder, where shipments are handed over to the recipient or their representative.
Place of Dispatch — representative counters of the forwarder (or its agent) located in the airport terminals listed in the airport list agreed upon by the forwarder, where shipments are dispatched by the Sender or their representative.
Sender (Client) — an individual who has entered into a forwarding service agreement with the forwarder, handed over the shipment to the forwarder (or its agent) at the place of dispatch, whose full name or details are entered in the "Sender" section of the forwarding slip.
Shipment — a postal envelope or package provided by the sender containing the documents specified in the forwarding slip. The weight and dimensions of the shipment contents must not exceed the weight and dimensions stated in these Rules for Providing Forwarding Services for Organizing Delivery of Shipments by the forwarder.
Recipient — a natural or legal person whose full name or details are entered by the sender in the "Recipient Information" section of the forwarding slip, entitled to accept the shipment from the forwarder (or its agent) at the place of delivery.
Rules for Providing Forwarding Services for Organizing Delivery of Shipments by the forwarder (Rules) — these Rules, applicable at the time of the sender entering into the forwarding service agreement.
Recipient's Representative — an individual possessing the original power of attorney issued by the sender – a legal entity with the signature of the head and the organization’s seal, authorizing this person to receive such shipments.
Forwarding Services — services provided by the forwarder on behalf of the sender to organize the delivery of the shipment from its pick-up location to the delivery location.
Forwarder — a legal entity (JSC "ALROSA Airlines"), providing forwarding services as defined by the service agreement for organizing the delivery of shipments, accepting the shipment from the sender under its responsibility, and delivering it from the place of dispatch to the place of receipt by the recipient.
Forwarding Slip — a document issued for the shipment and serving as an accompanying document containing information about the shipment: the name and contact details of the sender and recipient, the type and nature of the shipment, as well as other information necessary for transportation and delivery. A sample forwarding slip and the procedure for filling it out are specified in these Rules. By signing the forwarding slip, the client expresses their consent to join the Forwarding Service Agreement published on the forwarder’s website, thus complying with the written form of the transportation forwarding contract as provided by law.

2 – General Provisions

2.1. The forwarder's services are provided at the places of dispatch and delivery of shipments (see Appendix 1) in accordance with the legislation of the Russian Federation, these Rules, the Forwarding Service Agreement, and the forwarder's current rates.
2.2. The legal relations between the forwarder and the sender arise from the moment they complete and sign the Forwarding Slip. The signing of the Forwarding Slip by the sender is an expression of their agreement to join the Forwarding Service Agreement (with its appendices).
2.3. These Rules are provided to the sender for review before entering into the service agreement for organizing the delivery of shipments and the acceptance of the shipment. Entering into the agreement and transferring the shipment to the forwarder signifies the sender's agreement with these Rules.
2.4. The sender must provide the forwarder with complete, accurate, and reliable information about the specifics of the shipment, the conditions of its transportation and storage, and (if necessary) other information significant for any kind of state control.
2.5. The sender must fill out and sign the Forwarding Slip, indicating information about the sender, shipment, recipient, and place of delivery. A properly completed Forwarding Slip is an integral part of the Forwarding Service Agreement.
2.5.1. If, after concluding the forwarding service agreement, the sender incorrectly fills out the Forwarding Slip or refuses to correct mistakes in it, refuses to fill out the Forwarding Slip, presents a shipment prohibited for transport or improperly packaged, or does not pay (or does not fully pay) the cost of the forwarder's services as indicated in the Forwarding Slip, the agreement is automatically considered terminated by the sender unilaterally, the shipment is not accepted, and the received funds are returned to the sender upon their written request within 30 calendar days from the date of such a request. The service rate is fully refundable; the service fee for processing the service is non-refundable.
2.5.2. If, after the shipment is accepted by the forwarder, the Aviation Security Service does not allow the shipment for transport due to non-compliance with aviation security rules or for other reasons (in accordance with Article 84 of the Air Code of the Russian Federation), the agreement is automatically terminated due to the sender's fault, the shipment is returned to the sender (if it was not seized by competent authorities according to the law), and the received funds are returned to the sender upon their written request within 30 calendar days from the date of such a request. The service rate is fully refundable; the service fee for processing the service is non-refundable.
2.6. The forwarder's note in the Forwarding Slip about the acceptance of the shipment confirms the fact of receipt of the shipment by the forwarder.
2.7. The acceptance and delivery of shipments are carried out at the airports of the Russian Federation specified in Appendix 1 to these Rules.

3 – General Procedure for Concluding Forwarding Service Agreements and Acceptance of Shipments by the Forwarder

3.1. The conclusion of forwarding service agreements, the issuance of the Forwarding Slip, and the acceptance of shipments are carried out by the responsible employees of the forwarder or employees of an agent authorized by the forwarder at the place of dispatch (at the departure airport).
3.2. The conclusion of forwarding service agreements, payment for the forwarder's services by clients, issuance of forwarding slips, and acceptance of shipments are carried out in accordance with the work schedules of the structural divisions (representatives) of the forwarder or its agents at the places of dispatch (at the departure airports).
3.3. The forwarder accepts only Documents as shipments for delivery.
3.4. The forwarder does not accept as shipments items, materials, or their parts, the transportation of which is prohibited by the current rules of air transportation or the legislation of the Russian Federation, including: foreign currency and Russian Federation currency notes, narcotic drugs, psychotropic, potent, radioactive, poisonous, corrosive, and other dangerous substances, documents and materials with an unpleasant smell or capable of causing damage to other shipments, stocks, bonds, and other securities, materials that can be identified as pornography or capable of harming the morality and security of the state.
3.5. The dimensions of one shipment must not exceed 220×310×20 mm.
3.6. The weight of one shipment must not exceed 1 (One) kilogram.
3.7. Packaging for shipments is provided by the forwarder or its agent. Opaque plastic bags with a light-blocking layer are used as packaging, sealed to prevent viewing or other unauthorized access by third parties to the contents.
3.8. The sender presents the shipment to the forwarder or its agent at the place of dispatch according to the schedule of the shipment acceptance point and in an unpackaged form.
3.9. The responsible employee of the forwarder or its agent must acquaint the sender with these Rules before concluding the service agreement for organizing delivery of shipments.
3.10. The responsible employee of the forwarder or its agent must visually check the shipment for compliance with the requirements of these Rules and weigh it.
3.11. Procedure for accepting shipments from clients:
3.11.1. The sender, upon receiving the Forwarding Slip, must ensure the completion of the following accurate information about the sender and recipient in it:
• the name of the departure and delivery airport in accordance with the list of airports agreed upon by the forwarder;
• the full name of the sender, and if a representative acts on their behalf, then also the full name of the sender's representative, the details of the document verifying their identity, the contact phone number of the sender (or their representative), information about the power of attorney;
• the full name of the recipient, their contact phone number;
• the date and time of completing the Forwarding Slip, the signature of the sender (or their representative).
3.11.2. The responsible employee of the forwarder (or its agent) must:
• organize the completion of the Forwarding Slip by the sender and fill in the fields in the slip, for which the forwarder’s (or its agent’s) employee is responsible,
• sign the Forwarding Slip with the sender,
• organize the receipt from the sender (client) of the cost of services specified in the concluded agreement.
3.11.3. After checking the payment by the sender of the cost of the service specified in the Forwarding Slip, by the method specified in section 5.4 of these Rules, by checking the cash receipt, the forwarder's (agent’s) employee accepts the shipment from the client, carries out (if necessary) a re-check of the contents for items prohibited for air transportation, performs (if necessary) a re-weighing of the shipment with packaging, and fills in the fields in the Forwarding Slip that should be completed by the representative of the forwarder (or its agent).
3.12. By signing, the sender (or their representative) confirms that they have handed over the shipment to the forwarder, are familiar with and agree to these Rules, have entered into the Forwarding Service Agreement in writing by joining it, have provided the forwarder with accurate information about the sender and the recipient, and that the shipment does not contain items prohibited for air transportation, items, and contents specified in section 3.4 of these Rules, as well as items and contents prohibited or restricted by legislation for circulation.
3.13. The responsible employee of the forwarder (or agent) after the sender has completed the Forwarding Slip checks the correctness of the documents and, if there are no remarks to them, accepts the shipment by signing and decoding the signature in the completed Forwarding Slip.
3.14. Fully legible completion of all data in the Forwarding Slip in readable handwriting is a mandatory condition for the delivery of the shipment. Otherwise, the Forwarding Slip is considered improperly completed, and the forwarder has the right to refuse to accept the shipment and its delivery to the recipient.

4 – Delivery of Shipments to the Recipient at the Place of Delivery

4.1. Shipments are delivered in accordance with the work schedules of the representatives of the forwarder (or its agents) at the places of delivery (at the delivery airports).
4.2. The recipient or their representative can receive the shipment only after providing the forwarder's (or its agent's) employee with a document verifying their identity (national passport, military ID, or another document) and (if necessary) the original simple written power of attorney from the recipient – an individual or the original power of attorney issued by the recipient – a legal entity with the original signature of the head and the recipient’s seal, authorizing this person to receive such shipments. The recipient or their representative must fill out the corresponding block "Confirmation of Delivery of the Shipment" in the Forwarding Slip, indicating the date and time of receiving the shipment, their surname, and signature, confirming the fact of receiving the shipment. The presence of the recipient's signature in the Forwarding Slip means that at the time of signing, the forwarder’s obligations for delivering the shipment and ensuring its safety were fully met, and the recipient has no remarks or claims against the forwarder or the external condition of the issued shipment.
4.3. Refusal of the recipient to confirm the receipt of the shipment with their signature in the Forwarding Slip is equated to a refusal to receive the shipment intended for them.
4.4. If upon receiving the shipment the recipient has claims regarding the external condition of the shipment (the shipment is received open or unsealed, has visible packaging damage, the weight of the shipment significantly differs from the weight determined upon acceptance), the representative of the forwarder (or agent) and the recipient shall draw up a Shipment Damage Report, the form of which is provided in Appendix 4 of these Rules.
4.5. If within 15 days, starting from the day the shipment is delivered to the place of delivery, the recipient or sender does not report the reasons for not receiving the shipment, the forwarder's obligation to deliver the shipment is considered fulfilled, and the obligation to store the shipment ceases. The forwarder has the right to dispose of such a shipment in accordance with the law. An undelivered shipment can be returned to the sender upon their written request and after full payment of the return delivery cost. The cost of return delivery to the sender is identical to the cost of delivery services specified in section 5.1 of these Rules.

5 – Cost of Forwarding Services and Payment Procedure

5.1. The cost of delivery services is set by the forwarder and specified in Appendix №1 of these Rules.
5.2. The cost of the service consists of the tariff for its provision and the forwarder's service fee for processing it.
5.3. The forwarder's service fee charged for processing the service is completely non-refundable.
5.4. Payment for services is made by the sender after the issuance of the Forwarding Slip by paying with a bank card, paying via QR code through the Fast Payment System, or transferring funds in the amount of the service cost by non-cash method to the forwarder's bank account details.

6 – Liability of the Parties

6.1. The forwarder is liable to the sender for the safekeeping of the shipment from the moment of its acceptance until the moment of its delivery to the recipient and is responsible within the limits specified by the terms of these Rules and the current legislation of the Russian Federation.
6.2. In cases of non-performance or improper performance of obligations under this Agreement, resulting in the loss or damage of the shipment, preventing the further use of documents for their intended purpose, the forwarder is liable in the following amounts:
6.2.1. in case of loss or damage (destruction) of the shipment — in double the amount of the Service tariff;
6.2.2. in case of loss or damage (destruction) of part of the shipment's contents — in the amount of the Service tariff.
6.3. The forwarder is not liable for failure to fulfill its obligations if such failure directly or indirectly resulted from force majeure circumstances: acts of authorities or government agencies, strikes, natural disasters, military actions, catastrophes, and other circumstances of insurmountable force, as well as natural or man-made events or delays, transfer, or cancellation of flights for various reasons.
6.4. The forwarder is not liable for non-performance or improper performance of its obligations, including damage or spoilage of the shipment, if:
6.4.1. The sender provided inaccurate, incomplete, or incorrect information in the Forwarding Slip.
6.4.2. The recipient discovered damage to the shipment, accepted in closed form, in the absence of external packaging damage and with the weight of the received shipment matching the weight specified in the Forwarding Slip at the time of its acceptance from the sender at the place of dispatch.
6.4.3. If damages or spoilage occurred due to the properties of the shipment itself.
6.5. The forwarder is not liable to the sender for possible losses, including lost profits, missed opportunities, or other indirect losses arising in connection with the damage, loss, failure to deliver on time (or part thereof) or delivery of the shipment (or part thereof) to an improper recipient.

7 – Appendices

Appendix 1. Tariffs, Routes, Points of Acceptance and Delivery of Shipments

Shipments are accepted for delivery only on the following routes of JSC "ALROSA Airlines":

Application 2. Procedure for Filling Out the Forwarder's Receipt

The Forwarder's Receipt is a document issued upon the acceptance of a shipment and confirms the fact of its transfer from the sender to the forwarder for delivery to the recipient at the delivery point specified by the sender.

The Forwarder's Receipt is issued in 5 (Five) copies, which after completion are distributed as follows:

— The 5th copy is handed to the sender;

— The 4th copy remains with the person responsible for the dispatch;

— The 3rd copy is handed to the person accompanying the shipment (crew member) and is included in the flight assignment with the note "Shipment received from the flight attendant";

— The 2nd copy is handed to the recipient upon delivery of the shipment;

— The 1st copy remains with the person responsible for the delivery of the shipment.

The 1st, 2nd, and 3rd copies of the Forwarder's Receipt are the documents accompanying the shipment.

Procedure for filling out the Forwarder's Receipt:

• The "Sender Information" section is filled out by the sender themselves and includes the following information: sender's last name, first name, patronymic, contact phone number for the sender (mandatory), sender's representative's last name, first name, patronymic (if the shipment is submitted by proxy), type of identification document for the sender or their representative (passport, military ID, other document), document series, number, issuing authority and date, as well as information about the power of attorney (number, issuance date).

• The "Shipment Information" section is filled out by the person responsible for accepting the shipment.

  • The "Description of Contents" field is filled out by the person responsible for accepting the shipment, based on the sender's description, and is verified (e.g., printed materials, letter, contract, etc.).

  • The "Number of Packages" field indicates the number of packages received from the sender.

  • The "Weight" field indicates the actual weight of the shipment in kilograms.

  • The "Total by Tariff" field records the cost of the shipment based on the quantity and weight of the packages.

• The "Shipment Dispatch Confirmation" section is filled out by the sender themselves, indicating their last name, signature, and the date and time of handing over the shipment to the forwarder.

• The "Recipient Information" section is filled out by the sender themselves, indicating the recipient's last name, first name, patronymic or name, and phone number for contacting the recipient (mandatory).

• The "Shipment Delivery Confirmation" section is filled out by the recipient in person at the delivery location after receiving and inspecting the shipment. The recipient specifies the type of identification document (passport, military ID, other document), document series, number, issuing authority and date, as well as information about the power of attorney (number, issuance date), and indicates their last name, signature, date, and time of receiving the shipment from the forwarder.

• The "Shipment Received by Employee" field is filled out by the person responsible for accepting the shipment, indicating their last name and signature.

• The "Shipment Received for Escort by Flight Attendant" field is filled out by the flight attendant who accepts the shipment for escort to the destination.

• The "Shipment Received from Flight Attendant by Employee" field is filled out by the person responsible for delivering the shipment to the recipient after receiving it from the escorting flight attendant.

• The "Shipment Delivered by Employee" field is filled out by the person responsible for delivering the shipment at themoment of handing it to the recipient.

The responsible employee of the forwarder (or their agent) is obliged to issue to the sender 1 (One) copy of the forwarding receipt. In the presence of comments on the forwarding receipt filled out by the sender, the responsible employee of the forwarder (or agent) must convey the comments to the sender and organize their resolution.

Appendix 3. Sample Forwarding Receipt

Appendix 4. Sample Act of Damage to Consignment